Dreams - Eastleigh Reviews 

241
TrustScore 5 out of 5

4.9

Chestnut Ave. Retail Park, SO53 3TF Eastleigh, GB


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Rated 5 out of 5 stars

We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... See more

Rated 5 out of 5 stars

Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.

Rated 5 out of 5 stars

Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable

Rated 4 out of 5 stars

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom

  • 02380 614040

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic experience

From first entering the shop to delivery was a great experience, no pressure to buy just helpful advice and no pressure. Delivery was on time and was kept upto date on time. The lads were so good and professional.

21 December 2022
Rated 5 out of 5 stars

A really great experience from beginning to end.

I had booked an appointment but there was no one else in store. Michael greeted us and helped us throughout. He showed us the bed we had researched online, reassured us it was the correct size and that could be easily taken apart for moving. My son used the sleepmachine to select the right type of mattress.
Understanding my need for value for money there was no hard sell of the higher end mattresses but I did go for a better one that I had researched. We were able to see all the headboards we were chosing between and two were in my son's preferred colour. It was a great experience and I feel reassurred that we are getting a bed that meets our need.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Sam was more than helpful

Sam was more than helpful, nothing was too much effort. He talked us through all the options. He got us to use the Sleep Machine to get the information on the best mattress for us, he then showed us all the options that were within the criteria suggested by the Sleep Machine. More than happy with the service.

27 December 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Julie and Rob

We are a family who just immigrated to the UK, thanks to Julie and Rob from Eastleight branch for helping us to have a confortable bed without having to sleep on the floor when we arrive at our new home.
Thanks again Julie and Rob❤️❤️

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Lucy in your eastleigh store was very friendly. Greeted us immediately. Helped us choose the best for our needs. Offered us a refreshing water. Definitely recommend.

26 October 2022
Unprompted review
Rated 5 out of 5 stars

Best Bed Ever

About four years ago I considered this bed, but decided to go to a different shop for a cheaper bed version. Big mistake! I was never comfortable in that bed so saved up to return to Dreams and start again. The 'bed test' helped me to find out the best kind of bed and mattress. OK, it wasn't a cheap choice that I made, but I have had such good nights sleep since, it was worth every penny and I would recommend Dreams - and to anyone who may be in doubt, what price do you put on a good nights sleep?

17 August 2022
Unprompted review
Rated 5 out of 5 stars

An assuring experience!

Very satisfied with my experience at Dreams, left feeling comfortable with my purchases and reassured, especially as I had 0 bed knowledge going in. Would recommend!

11 August 2022
Unprompted review
Rated 5 out of 5 stars

From a nightmare experience to a dream

We previously visited the Southampton store 2 years ago. The experience was horrendous due to one particular staff member. We were passing the Eastleigh store and thought we’d give them a go. Steven at Eastleigh was incredible. Approached us in a friendly, non-sales manner. Took the time to understand our needs as individuals. Was kind and attentive. Leaned on his 20 odd years of experience to ensure we went away with the right products and gave us time and space when we needed it.

Anyone in the Southampton area; go a little further to Eastleigh and you will not be disappointed.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Great experience in store

Great experience in store. We were made of everything they could offer including savings! The technology they have to find the right bed for us proved correct. I cannot wait for our new bed to come.

10 July 2022
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent both employees we spoke with were very welcoming and knowledgable. They really helped us pick out the best mattress for us and even stayed on to ensure our order was completed!

22 June 2022
Unprompted review

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