Dreams - Eastleigh Reviews 

229
TrustScore 5 out of 5

4.8

Chestnut Ave. Retail Park, SO53 3TF Eastleigh, GB


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Rated 5 out of 5 stars

Great customer service. Good range of mattresses. The sales person I dealt with was knowledgeable and spent time explaining my options which was really helpful.

Rated 4 out of 5 stars

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more

Rated 5 out of 5 stars

Sam was more than helpful, nothing was too much effort. He talked us through all the options. He got us to use the Sleep Machine to get the information on the best mattress for us, he then showed us a... See more

Rated 5 out of 5 stars

Mike at Dreams Eastleigh was extremely helpful and informative - was not harassed or pressurised in any way on my initial visit and enquiries. On my return to purchase a bed a... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom

  • 02380 614040

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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4.8

All reviews

(229)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Good range of mattresses. The sales person I dealt with was knowledgeable and spent time explaining my options which was really helpful.

28 August 2026
Rated 5 out of 5 stars

Mike at Dreams Eastleigh was extremely…

Mike at Dreams Eastleigh was extremely helpful and informative - was not harassed or pressurised in any way on my initial visit and enquiries. On my return to purchase a bed all help was given - and a nice coffee too!! Every thing went smooth and when my old bed was collected and the new installed the two you gentleman who came were so polite, helpful, and they are an asset to Dreams Company.

2 July 2026
Rated 5 out of 5 stars

Great experience from showroom to home

Great experience from showroom to home, thank you.
Rob and his team were so helpful and friendly.
The 2 lads that came and put my bed together worked quickly, efficiently and were very chatty and friendly. I appreciated the care that they took in my new home. Thank you

19 June 2026
Rated 4 out of 5 stars

Helpful informative stas

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything with my family and then booking everything on line

7 June 2026
Rated 5 out of 5 stars

Amazing service

Amazing service. Amazing delivery service. Made my bed super quick and to a very high standard. I love my new bed. I recommend dreams for any new bed or mattress.

22 May 2026
Rated 5 out of 5 stars

Defintely recommend

Mike and the team at Dreams Eastleigh made you feel at ease and were very friendly. Everything was explained and nothing was too much trouble. The sleepmatch was excellant as it matched the sort of matress you should have for your needs. Coffee & biscuits all ready when you sat down to place your order. Delivery times excellant. Whole experience a pleasure and so easy. Thank you.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

A surprisingly fun and stress-free bed shopping experience – helpful, relaxed service at Dreams Eastleigh with no pressure at all. Thanks Sam 😊

We went into Dreams Eastleigh knowing we wanted a new bed, but having absolutely no idea which mattress or setup would actually suit us – and ended up leaving with a king-size bed and mattress thanks to Sam!

He was genuinely lovely – friendly, engaging and with a great sense of humour, which made the whole experience feel relaxed rather than salesy. He spent a lot of time with us, answered all our questions patiently and explained everything clearly and honestly.

The bed simulator was surprisingly helpful and really helped us understand what kind of mattress we actually needed, which made the whole process feel much more confident and personalised.

The staff, in our case Sam especially, were fantastic, but everyone we spoke to was friendly and knowledgeable. Also, my “posh” coffee was lovely 😊

Overall, a really positive experience and we’re so excited for our new bed to be delivered next week.

Thanks again! :-)

The only downside… I didn’t manage to convince my husband to let me get the leopard print bed frame!

2 May 2026
Unprompted review
Rated 4 out of 5 stars

my relation suggested get a tempur…

my relation suggested get a tempur mattress this came on time but I wasn't ready for delivery but I took it and set it up myself .I find it comfortable but the quilt is to heavy and I still get a creek in my neck ,I know I fidget alot and im out of bed at least 4 times a night (medical needs due you diabetes) but on the whole im happy but could of done with advice on a base so if you can send some I be happy but I do need to know if I should change my base pillows etc please thank you Marie Frampton

21 February 2026
Rated 5 out of 5 stars

Very good customer service all round.

Very good customer service from David and Robert at Eastleigh, right through to the logistics and delivery teams who both messaged and phoned with details of date and proposed timings. Many companies say they'd phone, but never do. Dreams actually did, and the delivery guys were very friendly and helpful.

17 March 2026
Rated 5 out of 5 stars

Harrison Spinks Mattress

I was made very welcome by Samuel when I walked into the store . I knew exactly what I wanted to purchase and was shown over to the mattresses which I then tried them out . Although expensive it was the best money I spent on a mattress and the best nights sleep I’ve ever had

2 April 2026

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