Thanks Wendy for great service and helping us to choose our new mattress. You were patient and informative and helped to secure us a good deal. Gave us all the information and wasn’t pressurising into... See more
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I was very pleased with the service when we purchased our mattress. The staff were friendly, helpful and professional. Everything was explained clearly, and the whole experience was very positive. I w... See more
Really helpful staff member, Wendy, didn't push anything just gave me time and information to decide for myself. Felt she really helped me decide on the right mattress for me.
Went to buy a new bed and mattress unsure what I was looking for. Wendy, came straight over and started advising. She put me on the sleep match profile device that scans your body for the right bed. A... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Deacon Trading Estate, E4 8QF, Chingford, United Kingdom
- 02085 311666
4.7
Excellent
227 reviews
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Patient and courteous customer service useful advice and…
Good customer service useful advice and decent delivery service.
17 August 2024
Good and quick service.
Had very good service today had all my questions answered. Raghupal was very helpful.
18 September 2024
Unprompted review
I love dreams
The best mattress ever,and the frame bed is not doing anymore noise like the last that we bought from ikea.
I love dreams
15 September 2024
Excellent service
Excellent service, talked us through before our purchase, helped us look for other purchase (airbeds). Cannot fault their service.
10 August 2024
Helpful staff
Helpful staff. Delivered exactly on time. Mattresses put into rooms and set up.
29 August 2024
we had a good experience while looking…
we had a good experience while looking for a mat tress in the shop.the man serving us was very experienced and very helpful.we was very impressed with the service. the delivery was also great the men was also helpful and told us all we needed to know
29 August 2024
No fuss delivered in good time very…
No fuss delivered in good time very happy with bed and mattress
18 August 2024
Easy quick delivery and very easy to…
Easy quick delivery and very easy to put together.
9 August 2024
MUHAMMED the sales person is very…attentive and helpful.
MUHAMMED the sales person is very attentive and helpful in Chingford.. Terry and his friends who deliver and assembled my ottoman bed are also friendly , wearing ID as well as having their shoes cover on all the time whilst in my place..
27 July 2024
Was really impressed
Was really impressed with the help in store. Listened to what I wanted and showed the various options available. Worked with me to find the right bed and base. Very polite and helpful.
20 June 2024
Delivery was perfect
Delivery was perfect, time allocated was a problem as school street. Managed to contact delivery men and they came earlier.
21 July 2024
Service without a smile can be just as efficient!
Service was very thorough and informative. Salesperson was ready for all my questions and answered them to my satisfaction
16 June 2024
Treated very professionally.
23 June 2024
Highly recommend Dreams
Ashley was a very good well experienced salesman and was very helpful.
22 June 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Chingford
Good afternoon Mr Davies,
Thank you for leaving us your feedback.
Following our brief conversation today, I shall call you tomorrow as agreed, so we can discuss your order in further detail, and I hope to assist in bringing any outstanding matters to resolution too.
Many thanks,
Kishan
Good personalised in store service
Good personalised in store service. Quick delivery. Cheap option to have bed delivered to the point of assembly and to have it assembled. And also to remove old mattress.
1 June 2024
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