Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more
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Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.
Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.
Chris at Chesterfield was absolutely fantastic and really helped us understand what we needed and wanted. The mattress is a great price and the extra services are all fantastic.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom
- 01246 925883
4.9
Excellent
200 reviews
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Excellent service and product
Dreams at Chesterfield provided excellent service in the store, supporting my personal requirements with accurate product knowledge and advice (without being pushy). The delivery service was also excellent and I'd like to thank the team who removed the old bed and installed the new one. They were extremely prompt, swift, efficient, helpful and friendly too. The bed is exactly what I was looking for and the staff made the experience much easier than I had expected, thank you.
4 January 2024
Katie great sales girl no pressure…
Katie great sales girl no pressure sound transaction all good love the mattress too.
9 January 2024
Unprompted review
Machine to match your own shape and…
Machine to match your own shape and sleeping position to different mattresses saved a lot of time and seemed very good
10 January 2024
Unprompted review
The lady in the shop (jenny) I think
The lady in the shop (jenny) I think. Was very helpful and very polite. She knew what she was talking about too
30 December 2023
Superb methodology and product
Superb methodology and product. Delivery impeccable. More than that the Staff representatives personable and totally professional. In particular, Jenny in the Chesterfield store is superb. An absolute asset. Thank you.
22 December 2023
Dreams come true
From entering the shop to departing we were given first class service in all aspects of choosing the correct mattress. Everything went very smoothly, we were not pressured into making a quick decision.
The service could not have been better
26 November 2023
Great mattress
Great mattress. Time taken to find us the perfect match, staff were well informed and so friendly. We would recommend to everyone
18 November 2023
Delivered and set up
Delivered and set up, swift and polite, not used bed yet but I’m sure it will be fine
12 November 2023
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff member (Jenny)
11 November 2023
Unprompted review
Excellent
Excellent customer service in the Chesterfield branch. Nothing was too much trouble. Carefully selected best options for me. Delivery service excellent. Arrived on time and friendly delivery drivers who assembled the bed with care. New bed is beautiful and very comfortable too! Excellent from start to finish! Would highly recommend.
14 October 2023
Good night sleep
Great in shop customer service helpful and friendly. The beds arrived on the day and time we agreed. And we now both have a great night sleep thankyou for letting us try out every mattress in the shop so we could choose what suited us. Great around service well recommended
27 October 2023
Friendly and professional help in find…
Friendly and professional help in find a mattress. The lady knew what she was talking about and didn't rush us at all.
7 October 2023
Great firm mattress would definitely recommend
From walking into the store we were helped to choose the best mattress for our needs. We were made a coffee and then went on the sleep match machine which gave about 6 choices. Although we tried more.! The Therapur mattress came out as the top choice and the one we tried first. It felt really firm which was what we wanted. Offered delivery for the following week, the delivery team were professional and put our new mattress straight onto the bed frame. Fantastic service and we are sleeping wonderfully on our new mattress. 😀
22 September 2023
May use AI-assist with repliesRead more
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Customer service from base is terrible…
Customer service from base is terrible I was spoken to very blunt and accused of having urine stain on my bed , which had been covered since the day we paid 1,000 pound , also never had any report back after having a visit for it to be checked , I have tried contacting head office to no avail 😡this is not store based review it is for head office
6 August 2023
Reply from Dreams - Chesterfield
Good afternoon Lorraine
Thank you for your recent review. I am sorry for the issues you had getting your mattress replaced.
I have sent you an email with a suggested resolution which I hope you will deem as appropriate.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Knowledgeable and unpushy sales staff
Knowledgeable and unpushy sales staff, swift delivery and erection. Good value for money.
12 October 2023
we went on to the shop looking for…
we went on to the shop looking for inspiration and came out with a bed ordered. Very pleasant staff and it was delivered as said.
7 October 2023
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