Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more
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Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.
Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.
Chris at Chesterfield was absolutely fantastic and really helped us understand what we needed and wanted. The mattress is a great price and the extra services are all fantastic.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom
- 01246 925883
4.9
Excellent
200 reviews
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They arrived on time ,was very helpful
27 July 2024
FABULOUS CUSTOMER SERVICE!
Just wanted to say "THANK-YOU!" to Drew and his colleagues for the Fabulous Customer Service we received. From the "Sleep Match" machine, to trying the mattresses , choosing the bed frame, Drew was the consummate professional! Friendly, Very knowledgeable, not pushy, and made us feel he just wanted the best bed for us. Cheers Drew 👍
14 July 2024
Unprompted review
It is my mum that bought the…
It is my mum that bought the mattress,and finds it very comfortable.No problems
13 July 2024
Everything was brilliant and our new…
Everything was brilliant and our new bed is so comfy
13 July 2024
Store staff and delivery men were all…
Store staff and delivery men were all very helpful
16 June 2024
Very helpful and informative staff when…
Very helpful and informative staff when choosing the correct bed for us. Delivery was on time and the team were excellent.
25 May 2024
We absolutely love our new bed we slept…
We absolutely love our new bed we slept much better even the tempa pillows make a difference
19 May 2024
I wasn't sure what type of mattress I…
I wasn't sure what type of mattress I was looking for, so found the Sleepmatch test mattress, instore, really useful. The advisor was really friendly and helpful, and I am very satisfied with my choice.
3 May 2024
Polite and friendly staff
Polite and friendly staff, good range of products and value for money, very good
26 April 2024
Helpful and knowledgeable staff
The staff were very courteous in helping us to choose a new mattress that would meet our requirements.
The delivery was efficient too. The delivery men were pleasant and chatty and carried the mattress up our steep terraced house stairs to the bedroom. Other companies charge for delivery to the bedroom.
21 March 2024
Good experience and very satisfied
16 March 2024
Nick and Reece who delivered our…
Nick and Reece who delivered our furniture were punctual, helpful and professional.
15 March 2024
Simple & straight forward process
Simple & straight forward process, from beginning to end
8 March 2024
Good service throughout,a very…
Good service throughout,a very competitive price and no pushy people, we was listened too for what we wanted had a look and was pleased with the bed and no concerns was raised at all, came when expected and informed all the way.
Thanks
21 February 2024
quick delivery and helpful staff with…
quick delivery and helpful staff with good explanations on different items
9 February 2024
First Class Service
Helpful, knowledgable staff. Not at all pushy. Made choosing the right mattress simple. Delivery team were on time and very efficient. Took old mattress for recycling and delivered new one in ten minutes! Would and actually have recommended Dreams to family and friends.
8 January 2024
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