Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... See more
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Graeme was perfect looked after us. Really helped my wife and I choose our perfect mattress. No hard sell just incredible service and helped us by answering all of our questions. Great guy! Shame he s... See more
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... See more
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyhound Retail Park, CH1 4QG, Chester, United Kingdom
- 01244 383700
4.9
Excellent
303 reviews
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Excellent.
Excellent service from the help we had choosing a bed in store to the 2 lads who delivered and set up the bed in our home.
Major plus, it's a very comfortable bed.
4 October 2024
Gentleman who served inside the store…
Gentleman who served inside the store was very helpful.
I think the delivery men were Keith and Daniel, excellent service. Covered their outside shoes and were great.
4 October 2024
Michele @ Dreams in Chester
Walked into Dreams in Chester where we were instantly greeted by a very helpful bed expert, Michele.
She was very informative and helpful. Very good at her job.
She took us through the body measurements process, before going through the mattresses that had been identified as the style for us.
She didn't try and push the most expensive one, but made sure we seen all mattresses, before making an informed purchase.
Michele is a credit to Dreams, very very good at her job.
12 September 2024
Perfect all round
Perfect all round - sales, delivery, great product! 100% satisfied
28 September 2024
Helpful , friendly ,and knowledgeable service from sales staff.
Helpful , knowledgeable ,and friendly service.
9 September 2024
Dreams made our experience of buying a…
Dreams made our experience of buying a new mattress very easy
29 August 2024
Extremely helpful in the shop and very…
Extremely helpful in the shop and very professional. Communication about delivery very good and delivery on time by professional team.
24 August 2024
great service from viewing to order to…
great service from viewing to order to delivery , highly recommended
9 August 2024
Very good service polite all around…
Very good service polite all around great experience good job very happy
2 August 2024
As a disabled person I was unable to…not a satisfied customer
As a disabled person I was unable to view the beds upstairs,I had to rely on my daughter in law to pick bed for me,also did not like the assistant ticking the reviews at the end without letting me do it myself.when bed was delivered I had a query ref height of bed the assistant told me to ring head office,I tried 3 times each had nearly an hour's wait,I gave up in the end.I must say tough the bed is really comfortable
1 August 2024
Sales team and delivery drivers helpful…
Sales team and delivery drivers helpful and professional
29 June 2024
Kept us up to date with when the…
Kept us up to date with when the delivery will be, very helpful lady on the other end of the phone.
Everything they said would happen prior to delivery was followed
28 July 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Chester
Good afternoon John,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear of the poor service you received.
However, I am grateful for the additional information. I will be sharing this with the relevant personnel with our business to ensure this is addressed.
I have sent you an email confirming what has been put in place for you.
Please do not hesitate to contact me if you do require any further assistance.
Many thanks,
Kishan
A pleasing buying experience.elcome from Peter and Emma
Friendly welcome from Peter and Emma. Shown the assessment process and then tried a number of beds which were likely to suit me. Once my choice was made the ordering and purchasing and delivery arrangements were efficiently processed. The delivery was well organised.
29 June 2024
Staff from first point of contact…
Staff from first point of contact through to delivery were knowledgeable, professional, friendly and efficient. The product is as expected.
28 June 2024
Our experience with Dreams of…Well done dreams
Our experience with Dreams of Chester,was a dream
25 June 2024
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