Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... See more
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Graeme was perfect looked after us. Really helped my wife and I choose our perfect mattress. No hard sell just incredible service and helped us by answering all of our questions. Great guy! Shame he s... See more
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... See more
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyhound Retail Park, CH1 4QG, Chester, United Kingdom
- 01244 383700
4.9
Excellent
302 reviews
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Great friendly service and delivered on…
Great friendly service and delivered on time.
18 November 2024
Our perfect Dream bed
From the minute we walked through the door to our dream bed being delivered, and installed into our bedroom the whole experience has been perfect. The staff were professional, very knowledgeable and found the best price to meet our needs. I would 100% recommend Dreams in Chester and will return to buy a second bed in the near future.
Paul & Kathy Hughes
22 December 2024
We are really pleased with our new…
We are really pleased with our new bed.The mattress is really comfortable & we're always getting a good night's sleep.The service in the store was excellent & the products feel well made & are very comfortable.
18 December 2024
Good salesperson.pleased this purchase
10 December 2024
Great staff
Great staff, very helpful and understanding. Found exactly what we wanted with a good deal!
28 November 2024
Unprompted review
Colleen is amazing
Colleen is amazing. Very friendly. We tried many mattress even offered us a pillow so we could lie on the mattress properly. The coffee was a lovely touch while Colleen inputed everything on the computer. A very knowledgeable lady. 5⭐️ for Colleen.
24 November 2024
Absolutely made to feel relaxed no…
Absolutely made to feel relaxed no pressure to buy, the sales assistant was so helpful couldn’t do enough for us , very patient and we made the right choice after her advice, very pleased and service was excellent
23 November 2024
Superb service and delivery
Friendly, none pushy salesman , and their electronic test bed ensured that we chose the right mattress and we certainly have . Top quality mattress and great price .
10 November 2024
Great mattress - great service
Great mattress - so comfy and accurately described - sold to us by genuinely honest and personable staff at Chester
9 November 2024
Dreams a lovely company to deal with…
From the salesperson jane to the two lovely delivery lads...everything was professional..lovely company.
26 October 2024
Very professional and timely service.
Very professional and timely service.
Very helpful delivery men Nick and Graham
26 October 2024
I had a great experience whilst choosing a mattress and the purchase has not been a disappointment
I had a great
26 October 2024
satisfied
Every thing turned out as I hoped once we got the headboard round the corner on our staircase
25 October 2024
Great service in-store very good advice…
Great service in-store very good advice given to purchase the correct bed for us.
Delivery and assembly on time and expertly done.
Old bed and all packing taken away.
Slept well every night since.
19 October 2024
From the moment we stepped in the store…
From the moment we stepped in the store to the delivery of our bed we were very happy customers! We'd score you 12 out of 10!
13 October 2024
Perfect from start to finish
Perfect from start to finish. Colleen at Chester Dreams was very patient and helpful for my needs (i have multiple sclerosis) The delivery team Cristian and his assistant were courteous, used shoe covers etc. All things considered, i don’t know where the service could improve. The matress itself is comfortable, i don’t know if it’s perfect for me entirely but my wife has never slept better. To qualify this, when I’m not great, even creases in the sheets can trigger nerve pain etc do nothing is going to be perfect all of the time.
12 October 2024
Michelle at the Chester store was…
Michelle at the Chester store was amazing. Really patient, informative and brilliant at advising on the right bed at the right price for my son, thank you
9 October 2024
Unprompted review
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