Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
310 reviews
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The sales assistant was informative and…
The sales assistant was informative and gave us time to try the recommended mattresses.
The mattress was delivered on the date given.
The mattress had a lingering smell which is only just getting fainter, so we have had to air the mattress daily for a couple of weeks.
We kept the mattress as it was comfortable and hoped that the smell would eventually go!
28 January 2024
The staff were incredible
The staff were incredible looking after us in store, the dreams team kept us updated through the process. The delivery was fair and the delivery team were okay. Very happy with my products over all and would recommend anyone purchase from dreams.
31 December 2023
Sales agent very professional and…helpful
Sales agent very professional and helpful arranged for delivery to suit me. Delivery men on time and informed me on mobile of time they would be arriving,at my home. Taken my old mattress away. I would highly recommend Dreams. Very satisfied 😌
29 February 2024
The gentleman that served me was so…
The gentleman that served me was so nice and knowledgeable It was very nice experience
29 February 2024
Great experience in store to make…
Great experience in store to make selection and set up finance deal, big up Brislington store in Bristol. Delivery team were also great and very quick in setting up.
23 February 2024
Dreams Experience
Reiss was fantastic. He was so friendly and helpful. He really listened to what we needed in a mattress. Reiss made our experience in Dreams so relaxed and memorable
The delivery was great. Brilliant communication about delivery. Helpful delivery guys
18 February 2024
Great service
Great service - the delivery and installation process was very efficient and ran very smoothly
4 February 2024
Absolutely brilliant
4 February 2024
Shopping at Dreams.
The Manager Steve was very helpful. I chose the right mattress for me,it has been very comfortable, and it was delivered in a few days. Excellent service.
2 February 2024
Someone get this man a raise
Someone get this man a raise! Daniel from dreams (brislington branch) was extremely helpful and sold me on the first bed frame.
Was very friendly and would highly recommend.
5 January 2024
Excellent service
Excellent service, everything was explained to us and we were left to explore the showroom. Staff were on hand for any questions and were helpful and professional.
28 December 2023
Brilliant service lady very helpful and…
Brilliant service lady very helpful and payed the price we saw on line very happy
27 January 2024
Unprompted review
Went like a dream.
Professional, friendly, no pressure in the showroom. Helpful communication during delivery period. Regular updates regarding arrival time on delivery day. Assembly carried out by friendly and helpful staff with care and consideration for the house. All rubbish removed and instructions given. A complete good service start to finish.
28 January 2024
So much unbiased knowledge
We bought an expensive mattress without the need to go to any other store or shop around, the no-pressure service and knowledge were first class from Dan, he didn't feel like a salesman, but more like an advisor who educated us which informed me of what was my best option would be,100% happy.
15 January 2024
Unprompted review
5* for Reiss Customer Service
Reiss was a very friendly member of staff
He offered us drinks when going through the finance options
He recommended pillows and discussed options for removal of old mattress etc
We took our 8 year old with us and he was very good with her to
21 January 2024
Unprompted review
All round fantastic performance
13 January 2024
Good service
12 January 2024
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