Really good customer service by Uzair I think he was called at the Bradford Forster Square. Very good knowledge about all the products and gave us the right pillows for us to purchase. Will be going b... See more
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The customer service rep who assisted us with a sleep mobility bed were very knowlegdable and offered tea several times throughout our tome at the store. Russell and Mark who delivered the bed were ve... See more
Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its... See more
Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 16B Forster Square Retail Park, BD1 4AG, Bradford, United Kingdom
- 01274397985
4.7
Excellent
167 reviews
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Great service from the workers at the…
Great service from the workers at the bradford store, they were so helpful when we purchased our bed.
The bed is perfect, so comfy.
22 September 2023
Our baby boy likes so much to sleep in…
Our baby boy likes so much to sleep in his bad , because we bought 1 week ago mattress from Dreams. Thank you for your quality.
11 August 2023
My experience with dream was excellent…
My experience with dream was excellent and the sales assistant made us feel very comfortable and spoke very professional
4 August 2023
Very positive experience.
Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality and was relatively straightforward to assemble. Good product at a reasonable price and quick, friendly service. Only slight gripe was being jumped on in the store as soon as we went in rather than just allowing us to browse a few minutes.
29 June 2023
Excellent service from choosing to…
Excellent service from choosing to delivery & putting the bed frame together 💯
10 June 2023
The best person we ever met as sales…
The best person we ever met as sales person , we are searching the bed and finally Zen solved our all the query from Dreams forster square ...
so polite in talking and keep on smiling .
Highly recommend for zen...
11 June 2023
Unprompted review
Very good service snd Quality products
3 June 2023
Excellent customer service
26 May 2023
Great Purchase & Good Company and Staff
Staff in store were very nice and helpful. They were not pushy sales people and we liked this as happy to accommodate our requirements and budget.We ordered our item with them and delivery time was quick. We were given a delivery time but this was changed on the delivery day however we were kept fully updated throughout and delivery men were very good. Over all we had no issues and item purched is perfect.
6 May 2023
Prompt delivery
Prompt delivery - arrived on time with text delivery window. Very comfortable.
22 April 2023
27/3/23
27/3/23
Dreams Bradford retail Park Canal Road.
1.Delivery.arrived on time stated.
2.the delivery men were polite and cleared up after and explained about the bed to me.
8 April 2023
May use AI-assist with repliesRead more
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Bed and shop fantastic service
Bed and shop fantastic service. Delivery great but man who delivered bed was making me feel uncomfortable the way he was looking at me inappropriately
31 March 2023
Reply from Dreams - Bradford
Good morning Andrew
Thank you for your review, and especially for the mostly positive feedback.
As discussed during our phone call, I am sorry if the conduct of our delivery team did not quite meet the standard of the rest of the service, and I can assure you that this has been passed onto our delivery centre for a full investigation to be completed.
I am glad we came to a resolution which you are happy with, and should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Good service and after sales test time.
10 February 2023
The staff at dreams were very nice and…
The staff at dreams were very nice and helpful they did everything they could to find the right mattress for me.
Unfortunately I am not happy with the mattress I bought I paid a lot of money for it and not had it a month yet but it looks like I have had it a year or more it will not last that long .
4 March 2023
Super helpful
Super helpful
Kind with our children and took their time with us.
Very very happy!
17 February 2023
Purchased my double mattress from…
Purchased my double mattress from dreams great service two gentlemen delivered rights upstairs to my bedroom excellent quality mattress
15 February 2023
You can't improve because every thing…
You can't improve because every thing was perfect.
8 February 2023
Reply from Dreams - Bradford
Good afternoon Bernard,
Thank you for taking the time to leave your review. I am very pleased to hear how happy you were with your experience with Dreams.
If there is anything else we can help with, please let us know.
Kind regards,
Simon
The best Shop👌
17 December 2022
Unprompted review
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