Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!
Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... See more
Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bognor Regis Retail Park, PO22 9TR, Bognor Regis, United Kingdom
- 01243963510
4.8
Excellent
282 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
Brilliant support from purchase to delivery - could not be faulted. Well done and thank you.
2 August 2025
The moment I walked in the store I…
The moment I walked in the store I found the staff friendly, polite and informative and helpful. I knew I would enjoy the bed I purchased and I did. It was well fitted with the crew polite and friendly and sleeping is really good so comfortable.
25 July 2025
They were very helpful with choosing a…
They were very helpful with choosing a mattress and gave us a choice in which slates to have on our bed.it is also very comfy.
18 July 2025
Right from the moment i rang Bognor…
Right from the moment i rang Bognor Dreams it was an easy and professional experience. Thomas is an excellent advocate for the company. The delivery boys Kieran and Jonathon were polite, eager to help and the purchase has made massive quality to the whole sleep process. Would recommend to all who ask Thank you so much...
13 July 2025
You care
You care. I felt I could trust the person serving me, and I was right.
Very helpful.
13 July 2025
Excellent Personalised Customer Service
Excellent customer experience in the store.
Knowledgeable staff member Kieran who understood our requirements and recommended a range of options
Excellent on time delivery service including disposal of our old mattress
6 July 2025
Amazing service
Amazing service, very professional, polite, and as helpful as they could. TY so much to the whole team. would rate the dreams staff 100%
2 July 2025
Unprompted review
From walking into your show room and…
From walking into your show room and being greeted by a friendly person to the respect given for me to take my time trying the mattresses till I found the Goldie locks moment. Not being rushed. The explanations and advice. At least a third of my life is spent sleeping so it is important to get the best.
13 June 2025
Top store and staff
Mark and his colleagues at Bognor Regis store are the people to see.
23 May 2025
Unprompted review
two beds delivered
just had two beds delivered from dreams in bognor regis, i just wanted to say thank you to the delivery guys, Lazzlo and gary who were amazing at putting the beds together, they respected my property and where very polite and friendly....
13 May 2025
Unprompted review
New matress from dreams,Bognor Regis
The lady in the store was very helpful and efficient. We found the matress we wanted and the ordering process was quick and easy. The delivery team were very polite and professional and we are both honestly sleeping a lot better on the new matress 👍👍
10 May 2025
Well done Bognor store!
I had a great instore experience with the team at Bognor. Mel was very good at finding the perfect bed for my son. She listened to my requirements and was never pushy. What a brilliant salesperson.
19 April 2025
Dreams Bognor Regis
Great experience and easy to choice the right bed and mattress. Staff at Dreams srevery helpful and knowledgeable tio
16 April 2025
Unprompted review
The whole experience from choosing a…
The whole experience from choosing a bed to the right mattress in the Bognor store to having it delivered the guys were amazing and we are very happy with our purchase a great night sleep
18 April 2025
Great service from Dreams
Great service from Dreams. The staff were ever so helpful in obtaining the right purchase for me. Would recommend them to anyone.. Above and beyond.
11 April 2025
Lovely bed very comfortable and the…
Lovely bed very comfortable and the shop and delivery men were excellent nothing to much trouble would highly recommend
11 April 2025
Great staff in store and on delivery
Great staff in store and on delivery. Got the mattress within 5 days of ordering. Perfect service!
29 March 2025
Sleep match machine wizardry was…
Sleep match machine wizardry was excellent, ended up choosing the second mattress it recommended for me. Store manager who helped me out was great, knowledgable, friendly, always offering a drink, explains things clearly. Good delivery time available.Highly recommend this store.
22 March 2025
Unprompted review
Dreams personified .
The company service from purchase through to delivery was excellent. Old school polite and with clarity to please.
The demonstration before and after sales with customer care and clarity. Quality as described.
22 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.