Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... See more
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Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!
Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... See more
Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bognor Regis Retail Park, PO22 9TR, Bognor Regis, United Kingdom
- 01243963510
4.8
Excellent
282 reviews
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Staff very helpful and polite
I can't say I sleep any better, probably not the beds fault
16 November 2025
We had are old mattress for twenty…
We had are old mattress for twenty years the new one is much better and my back is good.and we are getting a full night's sleep now
14 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn't deliver the bed that was wanted
Didn't deliver the bed that was wanted, but did get the price right, delivery drivers were good, but customer service don't answer the phone or answer emails
2 November 2025
Reply from Dreams - Bognor Regis
Good Afternoon Kenneth
Thank you for your recent review.
I am sorry to hear that you didn't receive the bed that you wanted
I have sent you an email to discuss this further with you.
I look forward to hearing from you soon
Kind Regards,
Nick
We were made to feel very welcome in…
We were made to feel very welcome in the Bognor showroom . The staff were very knowledgeable about the beds . We decided on a bed and frame and another mattress. We also purchased two mattress covers and 4 pillows.
Delivery was excellent, from letting us know when they would be arriving the day before and checking on the actual day . They respected our carpets by putting on over shoes. The two lads to made up the beds were lovely. Checked we were happy and went through what we should do eg rotating mattresses and if we needed to exchange what to do . Overall we were delighted with our purchases. Would definitely recommend.
31 October 2025
The bed is amazing so comfy ,and the…
The bed is amazing so comfy ,and the delivery men were great putting the bed together
18 October 2025
Excellent service from start to finish
Our experience with Dreams Beds has been nothing short of excellent.
From the moment we stepped into the Bognor store to the delivery of our new bed, the service has been outstanding.
We were assisted by Mark, who took the time to ensure we chose the perfect bed and mattress for our needs. His knowledge and guidance made the entire process smooth and reassuring.
We appreciated the flexibility to delay delivery while we completed some decorating. Dreams stayed in touch and confirmed everything with us about a week in advance, which was very helpful.
On delivery day, we were given a convenient two-hour time slot, and the team arrived right on time. The delivery was efficient and carried out with great care. The delivery team was polite, professional, and took the time to explain mattress care and maintenance, which we really appreciated.
Thank you, Dreams Beds, for making the whole experience so easy and enjoyable. We’re absolutely delighted with our new bed!
14 October 2025
Unprompted review
I’m very pleased with our new mattress…
I’m very pleased with our new mattress and I bought my mattress and bed from you the last time I
11 October 2025
Amazing!!!…
We were looking for some good mattresses, and at a very good price, and we hadn't found them until we arrived at the store in Bognor Regis, where we found Mr. MARK, who helped us in an impressive way to find exactly what we were looking for and to feel really satisfied with our purchase. If he hadn't been able to, I am very grateful for his attention and everything he did for us. Thank you very much we are really happy 😊
20 September 2025
Unprompted review
Great experience
Great experience from store, to deciding what to buy online, to delivery. And the bed is lovely!
3 October 2025
Dreams has got the lot !!!
big selection of beds at different price levels . the Bed computer advisor was very good , most of all the staff member was fantastic , no pressure selling let us browse with advice , also interest free credit was very welcome !!
17 September 2025
Quick and easy no issues
28 September 2025
Melissa was so helpful and full of good…
Melissa was so helpful and full of good advice.
19 September 2025
Happy Customer
Excellent service I wouldn’t go anywhere else but dreams at Bognor Staff first class Our mattress we bought is wonderful Thankyou Dreams at Bognor
20 September 2025
We recommend Dreams for all your bed and mattress requirements and associated equipment
The mattress was delivered on time by 2 friendly and efficient men. They took the old one out and brought the new one in about 5 minutes, taking great care of the fixtures and fittings on our staircase
They took away the packing materials and put it all in their van
6 September 2025
Easy company to deal with
Easy company to deal with.
Good value mattress for the price..
Delivery went very smoothly.
Would definitely recommend this store.
31 August 2025
The whole buying experience was a…
The whole buying experience was a pleasure from the knowledgeable and helpful showroom assistants through to the delivery team who couldn't have been more accommodating. The products we purchased were more than satisfactory.
11 August 2025
Good service in store to select bed and…
Good service in store to select bed and mattress and excellent service on delivery
My only issue is the extra charges, Deliver to right room!
Set up bed!!!
Take old bed away!!!!
Made the buying VERY expensive
11 August 2025
Fantastic in Bognor branch
Mel at the Bognor store was brilliant, she found us the right bed and mattress and the bonus was the price. We got a fantastic deal that we brought the bed that day!
2 August 2025
Unprompted review
Very easy from ordering to delivery
Very easy from ordering to delivery.
If only all companies we as good to deal with.
Thank you.
2 August 2025
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