Jack was very helpful and informative. Well worth our time. Great range of beds and good to get a list of suggested mattresses from the SleepMatch computer system based on our sleeping position prefer... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
279 reviews
Asks customers to review
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All on schedule! Thank you!
Delivery all notified when scheduled and delivered in the time slot given. Everything carried to the right room. No problems at all.
30 November 2023
Satisfaction
From our browsing and choosing ( with Cathryn )our purchase, delivery and removal of the old mattress. We were very satisfied.
17 November 2023
Love this bed
The sales lady was very helpful and found me the mattress I was looking for online. I am waiting for it to be delivered now.
14 October 2023
Unprompted review
Good customer service
Good customer service
Good Delivery time
Came exactly on time and delivery men very helpful.
5 October 2023
Great service
The lady in storenwas super helpful and picked out the perfect mattress. Love our new bed so comfortable
5 October 2023
Great service from start to finish,the…
Great service from start to finish,the assisted was very helpful and new her beds !
29 September 2023
Very helpful pleasant shop assistant
Very helpful pleasant shop assistant
Very pleased with quality and comfort of bed
29 September 2023
Great staff
9 September 2023
Service was great in store and we were…
Service was great in store and we were not pressured or pushed into buying anything. The bed we ordered arrive quickly and the delivery men were professional and friendly. Great service, we recommend dreams to our daughter the same week and she went and bought a bed too ,
11 August 2023
Comfortable
The service was excellent. Mo was friendly and very helpful. The bed was delivered on time and is very comfortable.
7 September 2023
Single ottoman bed. The bed was delivered at the specified…
The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful.
The sales staff were also very accommodating & met all our needs.
My daughter was delighted with her bed & headboard choice. Looks gr8 very comfortable & being an ottoman bed a big help with storage in a small room.
2 September 2023
i only went out for dinner
after going for dinner and not getting a table till and hour later my partner and I decided to go to the retail park to window shop, the great customer service and the need for a new bed made us purchase it there and then, Cathryn was brilliant and we will definitely be going back to get my daughters bed when she needs one
25 August 2023
Recent order of mattress
When I ordered the mattress I was given a delivery date and time, and not only did the company deliver on the day and at the start of the delivery window promised but I had also received e-mails to let me know when the delivery would occur plus a phone call from the driver one hour before they arrived.
18 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What a difference!
This rating has been changed from a 2 star to a 5.
Basically, we originally purchased the Sleepeezee Matilda mattress after recommendation from the Sleep mattress assessor in store.
This mattress was very quickly found to be uncomfortable and unsuitable for me, so I arranged for an early exchange. The exchange was scheduled for last week and it failed as a small, faint mark was found at the edge of the mattress. I quickly managed to remove this mark on getting home and customer services arranged to try again for an exchange.
I wrote a 2 star review as I was very upset, frustrated and unhappy to have this happen and was told I would have to wait a further 3 and a half weeks for the exchange.
On writing this review, a fairy Godfather, in the form of Peter called and replied :)
He arranged for an earlier exchange for today (a week after the failed exchange) and apologised. Thank you very much Peter for all your help!!
This is not where the praise ends, however. Our delivery drivers were Keith and Alan today. Extremely courteous, friendly and experienced. Keith explained he would be checking over the mattress before exchange was allowed, as soon as he stepped into the door, which we knew from last week.
After inspection of the mattress, he informed us the mattress was faulty, as he could tell from experience that the weight was not what it should be and he could see small dips in it after just 4 weeks of us sleeping on it, which we didn't spot.
So it turns out all the trauma of putting up with an uncomfortable mattress for five weeks and a failed exchange was for nothing.
Keith also pointed out that unfortunately the new mattress had a few small snags and explained what to do.
I have to say how relieved I am I got Keith and Alan as our delivery drivers today.
If you get a text to say your driver today is Keith and you live under the Huntingdon/ Bedford delivery area, rest assured you will be looked after!
Thank you very much Peter, Keith and Alan! What a difference good customer service makes!
10 August 2023
Unprompted review
Reply from Dreams - Bedford
Good afternoon
Thank you for taking the time to speak with me today. I am glad that we have come to a resolution on the matter, and that you are now getting delivery on Friday.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Good customer service
All the store personnel i spoke with were helpful and nice in chosing the right mattress for my son
10 July 2023
A great experience.
The lady that served us was extremely knowledgeable and took time to listen to exactly what we wanted. A great experience
1 August 2023
Unprompted review
Smooth process
Smooth process. Delivery team superb. Have used Dreams before and will use again 😀😀
22 July 2023
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