Jack was very helpful and informative. Well worth our time. Great range of beds and good to get a list of suggested mattresses from the SleepMatch computer system based on our sleeping position prefer... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
279 reviews
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Fabulous mattress and no more waking up
Fabulous mattress and no more waking up
With pain. Russell was great in advising me if the best mattress for my need. Delivery also great came in time and called to advise me of time of arrival. Very professional and helpful.
16 February 2024
Hilmo
In the store, James was excellent kind, efficient and obviously new his job. The delivery was right on time with two pleasant guys. In all great service. Thanks Dreams.
11 February 2024
Well looked after in the show room
Well looked after in the show room. Delivery and assembny was quick and efficient
11 February 2024
Fabulous Service
The lady assistant at Bedford was friendly welcoming patient and very knowledgeable. She spent time explaining everything to us and gave us the time and space to make our own decision.
10 February 2024
Unprompted review
Can't wait to get my new mattress!
Looking forward to receiving my new mattress recommended to me for the best night's sleep. I feel well looked after and well informed by the Dream's sales team, I entered the store not really knowing what I wanted and left confident that we'd made the right choice.
10 February 2024
Unprompted review
The girl that helped us to choose the…
The girl that helped us to choose the bed was very helpful and professional, she was also patient and did not rush us. She talked us through what bed that would be suitable for my mum (and she was right). I also loved her friendly approach to my mother who is a pensioner she did not talk down to her because of her age, and gave great customer care and service which you don't find these days.
I would definitely go and buy my own bed from Dreams when the time comes purely based on on the great customer service she gave me and my mother.
27 January 2024
Good Service
I gave 5 star because the service I got was fantastic from the shop, delivery and fixing of the Bed.
4 February 2024
Very helpful and efficient.
Very easy to order, helpful in store. Delivered on day requested. Mattress is so comfortable
26 January 2024
Amazing from going into the shop to…
Amazing from going into the shop to choose my mattress to receiving it.
The delivery team were so helpful and professional and the team in the shop were helpful too.
Thanks to you all
19 January 2024
Excellent customer service
Excellent customer service, no pressure sales tactics, and very knowledgeable team - helped us to choose the right products for our needs!
14 January 2024
Unprompted review
Arrived when they said
Arrived when they said, very friendly blokes, they made up the bed as paid for took away all the packaging and left the room clean and tidy.
12 January 2024
Moving house
We were moving house and it was taking a while to complete so we had to keep on changing the delivery date but it was no problem for dreams
18 December 2023
Professional care and attention from…
Professional care and attention from shop to delivery.
5 January 2024
Helpful staff from start to finish
29 December 2023
Our experience was excellent thanks to Cathryn
Our experience was excellent thanks to the first class help and guidance from Cathryn
8 December 2023
Everyone was very helpful and…
Everyone was very helpful and friendly,both in the reception and the delivery people. All rubbish taken away.
14 December 2023
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