Samantha was very informative & helpful as we required 2 mattresses for 2 different people. She provided us with a good range of options that met our needs & at price points within our budget. Overall... See more
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Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Del... See more
I went to the Banbury store today with my elderly mother in law to purchase a mattress. We were welcomed by Sylvia who took us through various types of mattresses. Sylvia’s customer service was... See more
Assistant very informative The body scanner an excellent idea choosing the right bed for me. Email updates letting me know date and time my mattress would arrive. Delivery on time, my only concern was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
George Street, OX16 5BH, Banbury, United Kingdom
- 01295585895
4.6
Excellent
176 reviews
Asks customers to review
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What made the experience great
What made the experience great? ...... the people, both of the members of staff I dealt with were very knowledgeable and seemed to go out of their way to find out what I needed and provide it. Delivery was equally straight forward and efficient.
8 July 2023
Love the bedframe we purchased
Love the bedframe we purchased, it’s just what I wanted and it was perfect fit, and suits the room perfect thank you very much
1 May 2023
Very proffesional and very kind…
Very proffesional and very kind personel, with high knowlege about shop products. Welcome us with smile and good advices.
29 May 2023
Unprompted review
Just excellent and helpful.
Just excellent from start to finish, lovely staff very helpful.
12 May 2023
Great service
Great service, knowledgeable sales lady. Kind and no rush, the importance was in getting us the correct product.
12 May 2023
Unprompted review
Very quick and efficient.professional…
Very quick and efficient.professional service so so happy the bed is brilliant
Jo x
11 May 2023
Simply the best bed I have ever slept…
Simply the best bed I have ever slept in!
My husband and I did the sleep match and were shown 4 or 5 beds based on our results, we ordered a bed and it was delivered the following week. The shop staff were easy to get along with, helpful and knowledgeable and the delivery men were polite and efficient.
26 April 2023
The sales staff were very helpful and…
The sales staff were very helpful and let us take our time to decide what suited us best and we have made the right choice
7 March 2023
My son was looking for a new mattress…
My son was looking for a new mattress and the dreams team were very informative and inclusive ( my son is autistic) . They spoke to my son about his mattress and what he needed ( not mum about what my son needed) which I was very impressed with. Thank you
18 February 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant service great mattress highly…
Brilliant service great mattress highly recommended great nights sleep. Tried to put 5 red stars but computer would not let me as it was excellent service and goods
18 February 2023
Reply from Dreams - Banbury
Dear Marion
Thank you so much for your review. I am so glad you were so happy with the service provided, and the product purchased.
I do note that the overall score is 1 star however. I have sent you an email, so if there is anything else that does need addressed, please let me know, and I will attempt to resolve asap.
Many thanks
Peter
Advisor spent plenty of time with us
Advisor spent plenty of time with us, gave loads of advice and information, and didn't pressure us into buying something we didn't want
11 February 2023
Unprompted review
Pleasant buying experience…
The sales person in the Banbury store was really friendly and professional and made the buying process really simple
8 February 2023
Unprompted review
Excellent customer service!
Agent who attended me was very pleasant and knowledgeable, did not pressurise me at any time and I felt like a valued customer, rare in this day and age!
7 February 2023
Unprompted review
Very kind saleman
5 February 2023
Unprompted review
Great experience from start to finish
Great experience from start to finish. Staff were friendly, helpful, and knowledgeable without being pushy. I was left to browse freely but easy to ask them questions as needed.
4 December 2022
Unprompted review
No pressure selling here!
We had a really knowledgeable and courteous sales assistant who also possessed a good sense of humour. Our whole shopping experience was a real pleasure.
18 November 2022
Unprompted review
Excellent service and Great value for…
Excellent service and Great value for money
Assistant had an extensive knowledge of beds available
and details of each bed demonstrated . Delivery was speedy and bed was put together skillfully
23 September 2022
Unprompted review
Friendly and helpful service both in…
Friendly and helpful service both in store and delivery.
19 October 2022
Unprompted review
Helpful and courteous assistance from…
Helpful and courteous assistance from staff in the store,
8 September 2022
Unprompted review
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