Samantha was very informative & helpful as we required 2 mattresses for 2 different people. She provided us with a good range of options that met our needs & at price points within our budget. Overall... See more
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Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Del... See more
I went to the Banbury store today with my elderly mother in law to purchase a mattress. We were welcomed by Sylvia who took us through various types of mattresses. Sylvia’s customer service was... See more
Assistant very informative The body scanner an excellent idea choosing the right bed for me. Email updates letting me know date and time my mattress would arrive. Delivery on time, my only concern was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
George Street, OX16 5BH, Banbury, United Kingdom
- 01295585895
4.6
Excellent
176 reviews
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Good service and pleasant staff both in…
Good service and pleasant staff both in store and delivery team.
12 February 2024
Right from the start the Banbury branch…
Right from the start the Banbury branch of Dreams were really on the ball We were offered tea or coffee
and all our questions answered with great knowledge
and we placed our order with confidence all the staff
Were polite and helpful.
The order was delivered on time by two young men who were polite and keen to make sure everything was as per order and reminded us to turn the mattresses after two weeks.
Thank you Dreams
2 February 2024
Happy so far
4 February 2024
Manager in store was very knowlegable…
Manager in store was very knowlegable about products in store, warm and friendly and made me a great cup of tea.
Men delivering the mattress were professional and proficient and I would recommend Dreams as an exceĺlant company to deal with.
30 January 2024
From the moment we walked in the shop…
From the moment we walked in the shop every one was very helpful and answered every question we had .and the delivery men were very helpful as well.
30 January 2024
Delivery driver communicated well with regards to ETA and was well on time.
Delivery driver communicated
5 January 2024
So Helpful and Friendly
Amazing experience and the team were so helpful! Tejal was such a big help and made purchasing so simple- couldn’t ask for a nicer person 😊
30 December 2023
Enjoying the bed very happy with the purchase
Could not fault the two men who came and carried the bed upstairs and put together they both were very friendly and polite could not do enough for us
21 December 2023
Lovely mattress and very efficient…
Lovely mattress and very efficient delivery driver
2 December 2023
Did as promised.Honest and…
Did as promised.Honest and straightforward.Painless delivery.Glad to recommend.
4 November 2023
Bixon a Very good salesman
Very good salesman who knew all about the mattresses along with his own experience of testing them.
28 August 2023
Chap in the shop was great… whole…
Chap in the shop was great… whole process super easy and delivery men were jolly & got the job done easily. Couldn’t fault any of it…. And the mattress is great 👍
6 October 2023
Very helpful staff
Very helpful staff who went above and beyond to assist me in my purchase. Good selection of beds and mattresses.
25 September 2023
Unprompted review
Wonderful good quality mattress
Wonderful good quality mattress. Very comfortable to sleep on. I would thoroughly recommend it. The professional customer care from Paul was excellent too. Thank you
9 September 2023
Excellent service from start to…
Excellent service from start to end....all team very helpful and professional.
30 August 2023
very Good customer service, very good quality products
Bought 1 king size and 1 double bed and bed frame. Excellent customer service while choosing what is best for me. Delivered in time and so far so good.
7 September 2023
We received great customer service
We received great customer service, using the Sleepmatch technology and support/advice from the sales assistant we purchased an ottoman bed, headboard and Tempur mattress. Would definitely recommend Dreams to family and friends!
26 August 2023
Unprompted review
Easy to talk to and very helpful
22 July 2023
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