I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... See more
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Cannot recommend Debbie from Customer Services enough. My husband received a Draper tool for Christmas but when he came to try it it failed to switch on. The “giver” couldn’t remember where it had b... See more
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I am delighted with this company’s customer service. So efficient and understanding. They supplied me with a replacement part which was missing from a garden trolley given to me for my birthday. Gin... See more
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Company details
Written by the company
For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.
Covid-19 Update:
Written by the company
- We’re here to help
- As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
- What we are doing
- We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
- What to expect
- Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
- How to contact us:
- For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist
Contact info
Hursley Road, SO53 1YF, Chandler's Ford, United Kingdom
- www.drapertools.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Draper Expert - Excellent Built Quality / value
Owned various makes including snap-on but Draper Expert is a very high quality tool, works as it should feels good and does just as good a job as any other tool!!!
Been using Draper Expert for many years and not once broken a tool apart from a loose screw in a ratchet, which was repaired immediately without hessitation!
Excellent quality and build and well worth the money!
3 March 2025
Reply from Draper Tools
Thanks for letting us know you are impressed with our expert range Jon.
Glad we could assist you with the ratchet issue.
Have a great week.
The service level was great and to the…
The service level was great and to the point. You were not a number but an individual customer. Very good indeed! Well done. Also the part I wanted was with me supwr quick.
28 February 2025
Unprompted review
Reply from Draper Tools
Great to hear JIm
Thank you for the five stars and fab review.
Faulty Ratchet
Thank you Fran for dealing with my enquiry. Organised a replacement ratchet under warranty. I appreciate your help today!
25 February 2025
Reply from Draper Tools
Good Morning Naimmul, Thank you for your positive review and the 5 stars, we will pass your thanks on to Fran.
Measuring value
I had been trying to get some specs for a certain item and could not physically obtain the dimensions and nobody was helpful enough to supply me with the correct info I needed. So, I decided to get hold of the company that markets the item and after some searching and effort was able to send an email, crudely explaining what I was looking for and within 24 hours the company responded with the item and the measurement per tape measure and sent me the picture displaying the info I needed. Well done to the company DRAPER and their customer service for being so sharp and on the ball. Definitely a company I will be relying on for tools in the future
24 February 2025
Reply from Draper Tools
Good Morning Leslie,
Thank you for the fantastic review. We pride ourselves on giving a good customer experience. Glad to hear we could help. we will pass your thanks on to the team.
OUTSTANDING Customer Service
Outstanding, no quibble, service. I had a single tool (ratchet) from a multi tool set, that I contacted Draper about. Sorted in 5 minutes, and 5 days later had the replacement tool to continue delivering training with; Reiterate, OUTSTANDING Customer Service!
22 January 2025
Reply from Draper Tools
Thank you Colin, for your positive review and the 5 stars.
Exchange of battery charge
I had an issue with the battery charger, so I contacted the customer service and it was exchanged no problem, in a very quick efficient way.
Would recommend Draper tools based on this issue
19 February 2025
Reply from Draper Tools
Good Morning Nick, thank you for the 5 stars, we are pleased we could help with the issue.
Thanks a million Draper tools and a…
Thanks a million Draper tools and a special mention to Gina in customer support who sorted me out with a missing part for my draper generator!! Its is lovely to add a positive review/message for any company that goes above and beyond exceeding customer expectations. Your customer service staff and indeed your high quality products are a perfect match. thank you again. Darach
13 February 2025
Unprompted review
Reply from Draper Tools
Thank you Darach, for the great review and the 5 stars, we will pass your thanks onto Gina.
Brilliant Customer Services!
I had clumsily lost a small but important part for my new workbench and Gina, in Customer Services, went out of her way to find a replacement. 5⭐ service without hesitation!
17 February 2025
Reply from Draper Tools
Thank you Peter for the positive review and the 5 stars.
In this day and time it's unusual for…
In this day and time it's unusual for you to find a company that goes that extra extra mile to be helpful and gives you the best customer service, so easy to give Draper Tools 10/10 and remember to put them down to who to go to first 😀.
17 February 2025
Reply from Draper Tools
Thank you Anthony, for your 5* review.
These guys went above and beyond to…
These guys went above and beyond to help me in a very difficult time. Much appreciated Fran particularly 🙂
17 February 2025
Reply from Draper Tools
Thank you Winifred for the 5* review, we are always happy to help and glad to hear Fran went above and beyond for you.
Bunker roller box
Ordered a Bunker roller box after a few emails back and forth to Tim Blake who was incredibly helpful.
Very impressed with the box, delivery, packaging and service on the whole from Bunker/Draper. Definitely recommend.
7 February 2025
Unprompted review
Reply from Draper Tools
This is great to hear Kenny. Thank you for the 5 stars.
We will pass on your thanks to Tim.
Independent Tool supplier via e bay
I purchased a Draper garden cutter from e bay via a tool supplier,when the packet opened a spring became detached, both e bay and the supplier would not assist me. I contacted the customer service department of Draper and there 2 members of staff assisted me with courtesy and professionalism, they sorted my concern out within 24 hours. As a Joiner I have used Draper Tools for many years and I will continue to do so an excellent product back up service and customer staff. Thank you Fran & Gina
5 February 2025
Unprompted review
Reply from Draper Tools
Thank you for the fab review and the stars, we will pass your thanks onto Fran and Gina.
Amazing customer service
I had an issue with my tool. The customer service team arranged a replacement to be dispatched the next day. Amazing customer service.
7 February 2025
Reply from Draper Tools
Thank you for the 5 stars and the great review Scott.
Draper responded positively to my…
Draper responded positively to my enquiry within a reasonable time frame
5 February 2025
Reply from Draper Tools
That's great to hear John, Thank you for the 4 stars.
Prompt; informative and polite
I made an enquiry to Draper Tools and it was dealt with promptly; giving me the information that I needed and also an addition of a link for further information.
I am very impressed with the speed of reply and the courtesy of the reply from Fran
Thank you Fran
5 February 2025
Reply from Draper Tools
Thank you for the five stars and great review Laurie, we will pass on your thanks to Fran.
Complements
Complements: Many! Speed of initial response to my email very good.
Understood the problem I had in my misplacing the strap.
Declined my offer of payment for the part and provided replacement via DHL without delay.
Appreciate the service. Faultless.
Christmas present now fully operational.
24 January 2025
Reply from Draper Tools
Thank you for the great review and the stars Mike.
Have a great evening.
Faulty workbench issue resolved
Got to say I had an issue with a faulty workbench ,and I was dealing with a very helpful customer service representative called Fran..
The issue was dealt with swiftly and professionally and was resolved with a replacement. Very pleaed
23 January 2025
Reply from Draper Tools
Thank you for the fab review and stars Christopher.
We will pass on your thanks to Fran.
Dealt with Debbie when battery pack…
Dealt with Debbie when battery pack wasn't charging. Couldn't have been more helpful and replaced with a new one without any problem.
3 January 2025
Unprompted review
Reply from Draper Tools
Good Morning, thank you for the positive review and we will pass your thanks on to Debbie.
The young man who I spoked to was very…
The young man who I spoked to was very helpful and polite .I will use this sight again.
17 January 2025
Reply from Draper Tools
Good Afternoon Lindsey, thank you for the 5 star review.
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