Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... See more
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Fast delivery but real issues on returns. Returned via DHL with the prepaid label Drake's provide. It was twice attempted delivery at Drake's warehouse I'm assuming and both times the premis... See more
Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to... See more
I bought a blazer and then had to return it, as the size turned out too big for my Asian frame. Everything went perfectly. The communication was smooth and effective right from the start till the end.... See more
Company details
Written by the company
We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."
Contact info
9 Savile Row , W1S 3PF, London, United Kingdom
- +44 (0)20 7608 0321
- concierge@drakes.com
- www.drakes.com
3.9
Great
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Classic great Drakes quality
Classic great Drakes quality , speedy delivery too . Lovely stuff
26 August 2025
'discount code' is a fake option
Drake's has a 'discount code' option on the payment page (Cart page), however, if you subscribe the newsletter or try to place your first order, they do not give you any ‘discount code’.
Rather than being disappointing, this is in fact evidence of a way of treating customers very badly and synonymous with poor customer service and a lack of business vision.
4 August 2025
Unprompted review
Reply from Drake's
Hello Tiago,
Thank you for your feedback.
We’re sorry to hear about your disappointment.
To clarify, Drake’s does not currently offer discount codes, and we do not advertise them in exchange for newsletter sign-ups or first-time orders. The discount code field on our cart page exists to accommodate special promotions we may occasionally run, but these are rare and always clearly communicated when available.
We also have a dedicated customer service team who are always happy to assist directly. If you had contacted them, they would have gladly explained that we do not offer discount codes and clarified any confusion.
We understand that some retailers do offer such discounts as standard practice, but our approach is to focus on consistently delivering high-quality products and services to every customer, rather than relying on incentives or codes.
We appreciate you taking the time to share your thoughts, and we hope this helps explain our position more clearly.
Warm regards,
The Drake’s Team
Delivery impression
I’m so impressed with the delivery method Drake’s provided which is tax/customs included and a speedy delivery.
And of course, I always love the Drake’s product!
25 June 2025
If you like nice things
If you like nice things, consider yourself a man of style, you admire Humphrey Bogart and love attention to detail. Drake's is the brand for you.
25 June 2025
Superb service as always!
25 June 2025
Positive and polite customer service…
Positive and polite customer service with a quick response to my query from my online ordering. The items arrived with no issues. Fitted well and great quality too.
All round great experience.
1 May 2025
Unprompted review
I’ve been waiting over a week for items…
I’ve been waiting over a week for items to be dispatched. I’ve contacted two separate email addressees looking an update and received no response.
7 May 2025
Unprompted review
Reply from Drake's
Hello Mr. Andi,
We sincerely apologise for the inconvenience caused by the delay in dispatching your order and for the delay in responding to your inquiry.
During peak periods, our team experiences a high volume of queries, and as indicated in our automated response system, replies may take up to 72 hours in certain cases.
The delay with your order was due to recent changes in customs procedures for Northern Ireland, which we were actively working to resolve with our couriers. We’re pleased to confirm that this issue has now been resolved.
We can see that your order was dispatched and received shortly after your review, and we hope that everything met your expectations upon arrival.
Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind regards,
The Drake’s Team
Excellence in every detail
Every purchase from Drake’s has exceeded expectations – impeccable fabrics, beautiful craftsmanship, and a brand that truly understands timeless style.
24 April 2025
It’s been a week since my order…
It’s been a week since my order confirmation and I still haven’t received a shipment notification. I sent an email enquiry two days ago, but still haven’t received a response.
24 April 2025
Reply from Drake's
Hello Mr. Page,
We sincerely apologise for the inconvenience caused by the delay in dispatching your order and in responding to your inquiry.
During peak periods, our team experiences a high volume of queries, and our automated response system does inform customers that replies may take up to 72 hours.
Your order has now been fulfilled, and we hope it meets your expectations. We truly appreciate your patience and understanding.
Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind regards,
The Drake’s Team
Outstanding service
I have been a loyal customer of Drake's for quite some time, and every interaction with their concierge team has been exceptional. They consistently respond promptly and go above and beyond to assist. Recently, I made an unusual request, and they were more than willing to accommodate it. The outstanding service, combined with their beautiful products, is what keeps me coming back. Highly recommended!
20 March 2025
Unprompted review
Cancelled order without giving reason/apologising
23 February 2025
Great experience
Fast shipping, great packaging and I am 100% satisfied with the items I have ordered!
22 February 2025
Loyal customer for a decade
Loyal customer for a decade. Ordered 3 jackets from sale. There is no right to return for sale items.
I guess they can do this now since UK is not EU anymore.
Just because you can do something doesn't necessarily mean you should.
31 July 2024
Unprompted review
Reply from Drake's
Hello Sam,
Thank you for your purchase, and for your feedback.
I understand your frustration with the returns policy for the sale items you ordered. Unfortunately for international orders, all Archive sales are final - as stated in our returns policy and during the ordering process.
Going forward, please do not hesitate to contact us directly to help clarify any policies or provide recommendations to ensure you have a positive shopping experience, even with final sale items.
Thank you for your understanding and cooperation.
Kind regards,
The Drake's Team
Fab garment from an ideal selection for…
Fab garment from an ideal selection for the mature modern man. Highly recommended.
25 November 2024
Drake’s experience
What made the experience great was the customer service I received which was excellent. However, there is limited choice and limited stock which prevents the experience from being fully satisfying.
24 November 2024
Easy transaction and item lovely
Website easy to navigate and online purchase smooth .
Excellent delivery timescale and item arrived on time and well packaged if a little plain , I would have preferred something akin to Mr Porter .
Overall great experience even so .
24 November 2024
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