As usual Brian was absolutely brilliant. He always goes above and beyond and is a credit to DPD. If there is an employee of the month, quarter or year he would be my number one candidate. He’s profes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've received several delivery's from DPD over the past few months, I've found their Delivery Men to be very pleasant & Helpful. I found DPD delivery's to be very punchable approximate time.will be e... See more
Company replied
DPD delivers to me on a regular basis. Their level of communication with me regarding a deliver date and time with the option to choose a pick up point, is ideal and so well planned and thought out. I... See more
Company replied
Love it when I hear my order will be delivered by DPD. They have a brilliant service. Their drivers are excellent and always take care to deliver respectfully. DPD an A post are the only two organisat... See more
Company replied
Company details
Information provided by various external sources
Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website
Welcome to DPD Ireland!
Written by the company
Contact info
Athlone Business Park, Dublin Road, Westmeath, Athlone, Ireland
- 0906420500
- socialmedia@dpd.ie
- www.dpd.ie
4.6
Excellent
200K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Told us when parcel would be delivered…
Told us when parcel would be delivered and arrived bang on time. Pleasant and polite agent.
24 July 2026
As always spot on messages times and…
As always spot on messages times and delivery totally reliable deliveries best courier company
22 July 2026
Keep parking in the roadway Please park…
Keep parking in the roadway Please park in the allowed parking areas
24 July 2026
Prompt delivered and good communication…
Prompt delivered and good communication with regard to delivery.
24 July 2026
Always on time
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Their communication is fantastic and…
Their communication is fantastic and they never fail to deliver on time!
12 June 2026
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Always on time
Always on time, vinny is very friendly and always has a wee treat for the dog.
21 July 2026
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
My experience with your devlery of my order was the best,order came on time and left at my door,what more could i ask for. Thank you M.D
My experience with you devlery was the best,came on time,and left at my door. Thank you M.D
20 July 2026
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Dpd are a fantastic courier company
Dpd are a fantastic courier company, always on time and always lovely drivers
6 July 2026
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
No Customs Support / Stonewalling Customer Service
DPD has terrible customer service when it comes to customs support. I ordered from a UK supplier for a business account. The UK Wholesaler did not put the right address or include my business name. I notified DPD BEFORE it went through customs. They refused to adjust the address or the name, as they said it was only possible to get this information updated from the sender. They refused to offer me other options, notify the sender, or any other reasonable process, instead giving me the 'computer says no' type of answers.
Phone support doesn't work, so only chat and email.
Even worse, I went to the send to ask them to fix this, and in their DPD interface it said that everything was fine, the package had cleared customs (it hadn't) and it was on it's way to being delivered.
Even after the fact, they refuse to update the receipt so I can claim the VAT.
So I paid VAT I can't get refunded on a shipment that went to the wrong place. Worse possible customer service.
16 July 2026
Unprompted review
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us.
Our sincere apologies for the inconvenience caused.
Your feedback is really appreciated and has been shared with our team to improve our service.
Warm regards
Team DPD Ireland
Delivered on time in safe place
Delivered on time in safe place. Can trust dpd to deliver. Vest couriers around
21 July 2026
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.
Your feedback is greatly appreciated and has been shared with our Team.
Warm Regards,
DPD Ireland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.