DPD Ireland Reviews 

200,472
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, precise one-hour time windows, and excellent communication regarding parcel status. Many people appreciate the polite, friendly, and helpful nature of the delivery drivers, who often go above and beyond to assist. The overall service is frequently described as professional, reliable, and well-managed, ensuring prompt deliveries. However, some customers also noted issues with package handling, reporting items left in unsafe places, thrown over gates, or damaged by pets. A few other people also felt that orders were not delivered on time, were difficult to track, or were occasionally delivered to incorrect addresses or neighbors without proper notification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and reliable,... See more

Product

Clients share ambiguous opinions on product, with some customers reporting that their deliveries arrive... See more

Order

People report ambiguous experiences with order delivery, with some customers expressing delight over fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate being told t text and email of when my parcel will be delivered, especially given it is a 1 hour window. To date, each and every delivery has come within the time window specified... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. My goods are always delivered safely to my door. Thomas my delivery driver, always knocks on the door, rings the bell to let me know. Great service from the company an... See more

Company replied

Rated 5 out of 5 stars

I have commented on this before. Great service. I cannot praise Jamie enough. He is our regular delivery guy . Always so nice and friendly, despite our dog Holly barking at him. 5 star service all t... See more

Company replied

Rated 5 out of 5 stars

DPD delivers to me on a regular basis. Their level of communication with me regarding a deliver date and time with the option to choose a pick up point, is ideal and so well planned and thought out. I... See more

Company replied


Company details

  1. Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200K reviews

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4.6

All reviews

(200,472)

20,669 reviews in the last 12 months

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Rated 1 out of 5 stars

I normally have a good experience with…

I normally have a good experience with DPD I usually try and buy from companies that use DPD because of the hour window they give which is great.
I have to say I was very disappointed in them today. Firstly I received a text to say my parcel would be delivered by David no time given no hour window given. Then when he did arrive I was out in the garden at my car because I had a flat tyre and I needed to go and get it sorted. So as he arrived he pulled up at the entrance to my garden I said hello,he walked straight past me dropped the first box on my step. Went back got the second box from the van walked past me again dropped the second box beside the first and just got into the van and left.
No smile no hello just completely ignored me when walking past me twice.
I was stunned at the rudeness I couldn't believe it normally the drivers are very nice and friendly.
This is the second time I have had that driver and he was just as rude the last time.
If that driver is going to be continuing delivering in my area I won't be bothering with DPD anymore. There is no need for rudeness and I didn't even get the hour window which is the reason why I use companies that use DPD.
GLS don't give the hour window but at least the drivers are always friendly.
I am very disappointed with the service this time and my previous delivery.

22 July 2026
Unprompted review
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

Lovely lady delivers my orders

Lovely lady delivers my orders. Always a pleasure to deal with

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Your driver Trevor lovely to deal with…

Your driver Trevor lovely to deal with always so friendly

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great service

Great as usually !!

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Goods arrived during advised time slot

Goods arrived during advised time slot. It’s useful to get the message in advance. Friendly driver. Thank you.

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Very pleased with my order thank you 😊

Very pleased with my order thank you 😊

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great

Great, always on time

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

A very reliable delivery service

A very reliable delivery service. Drivers are very courteous and respectful of property. A happy customer.

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Eddy my driver never fails to provide…

Eddy my driver never fails to provide an excellent service even if
I am not at home.

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent service 👏

Excellent service 👏

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Prompt, efficient delivery

Prompt and efficient

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivered on time and in perfect…

Delivered on time and in perfect condition

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Vincent was very pleasant

Vincent was very pleasant

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great

Great. Item delivered quick

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great service

Great service

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent fast and efficient

Excellent fast and efficient

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. To the right door which doesn’t always happen. Very pleasant delivery driver.

22 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Driver is polite and very helpful…

Driver is polite and very helpful always has a smile on his face and cheerful

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

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