Great experience, super fast delivery, excellent communication. I ordered shoes for my son who is living in London. I live in New Zealand and I couldn't fault anything, except one small suggestion, ma... See more
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Company details
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We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk
DPD UK
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Contact info
Roebuck Lane, B66 1BY, United Kingdom
- www.dpd.co.uk
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All very good
Driver was on time and was very polite.
Driver was on time and was very polite.
Excellent service
Driver stole my parcel
Driver stole my parcel, didnt make any attempt to deliver, didn't even get the parcel out of the van, updated the tracking as delivered and signed for by "jack" I have everything on camera. Dpd customer service response was appalling. I have now reported the driver along with the video evidence to the police seeing as dpd dont seem to care that their drivers steal from customers
Won’t follow delivery instructions
Despite filling in details in several different ways, ever driver leaves frozen dog food in sun on doorstop. I have asked multiple times to leave deliveries INSIDE porch NOT on doorstop
Delivered on time.
On time .only thing was the tracking was not up to scratch.
Probably due to the opening times of the office.
Pleasant and polite
Very prompt delivery
Excellent service
What a refreshing change to be told when your parcel is arriving and it arrives on time and instructions are followed.
Pleasant guy
Happy with delivery did not have contact with the person as l live in an apartment and we use intercom for delivery
Delivered to my safe space very early…
Delivered to my safe space very early with no fuss. Very pleased.
WOREST DELIVERY COMPANY full of LIARS
This has to be the weirdest delivery company ever!! There drivers lie about trying to deliver your package and then when you call up they just fob you off with how sorry they are and that they are 100% sure the driver did try delivering your packages and they try to fob you off with they have photo proof but can’t show you it 😡 I would NEVER order anything else that I know is being sent by DPD not only are they drivers a load of liars so are so are their call advisors 😡😡
Prompt delivery of frozen goods
Prompt delivery of frozen goods within the predicted hour's timeframe. Polite couriers, too.
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