Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... See more
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Review summary
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The order was given 10 pm via the website, acknowledged the next morning, and the next morning advised the watch is on its way from Singapore. Expected a bit of a wait, but one day and one night lat... See more
Company replied
After comparing prices across many stores online, I finally decided to make my purchase from Downunderwatches.com. I’m very happy with both the delivery service and the price. Placed my order on 26th... See more
Company replied
Re' buying a G-Shock GG-1000. The price of this watch was unbeatable (in my view) and I compared many watch 'sites' in searching. The purchase interface was easy to use also. The product was delive... See more
Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.7
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Avoid at all costs
So Down under watches aka vchain e-commerce aka IDS Company (RTS) is a Singapore company that sells via private websites and sites such as Kogan.com they claim they are Australian. yes they have a location in Vic but this location is purely used to repackaged items purchased. their communication is very poor and clearly scripted (copied and pasted) as proof if they reply to this lol
In all seriousness they claimed they shipped my item the next day after purchase which was great but Australia post only had the shipping info and nothing more with the whole time they claimed they have sent the item and Australia post have it which was NOT the case and 8 days later lo & behold Australia post FINALLY received the item which shows they were lying..... on down under watches it shows they do ship from Singapore but not on their other locations I will be sending this to Australian consumer affairs as there Is NOWHERE at all that I can see their ABN number which is a legal requirement I have asked them for it with no reply at all which is a legal requirement that they do provide it if they are a legal Australian business 🤔🤔🤔
19 May 2021
Unprompted review
Reply from DownUnderWatches
Dear Lee,
Thank you for sharing your experience with us.
We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. Most respectfully we have found your review to be misleading to our readers. Our thousands of customers from around the world will testify to the authenticity of our watches and our service.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I found Downunder Watches by a web…
I found Downunder Watches by a web search. Their website is easy to use. Information on their watches is well displayed, making selection easy.
I noted that for Australia, the GST is included in the price, so you know upfront the full cost, with free Express delivery. Other sellers do not include this, so you are charged extra after purchase.
I purchased an Orient watch. It was despatched very quickly, arriving in a week, with full tracking, and well packaged.
My enquiry on a potential issue was answered and resolved very quickly.
I can recommend Downunder Watches as a safe, genuine and reliable seller of factory fresh watches.
29 April 2021
Unprompted review
Reply from DownUnderWatches
Dear Don,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Ordered my 'Flighty' on Good Friday
Ordered my 'Flighty' on Good Friday. It arrived Easter Monday morning. Love the watch. Genuine warranty card stamped and included. Would definitely order from them again.
5 April 2021
Unprompted review
Reply from DownUnderWatches
Dear Terry,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Ratio II Freediver 1000m White dial/silicone strap
I Ordered a II Ratio 1000m Freediver and really can't complain. The watch was shipped DHL and arrived very fast, and looking at it on my wrist, now amazing watch.
The watch containers the normal Workhorse NH36 movement so has hacking and hand-wind the screw-down crown and screw-down valve for the helium escape valve.
The Strap is black silicone with a generous size and adjustment.
Outstanding service considering the shipping delays these days.
On a side note the photos do not do this watch justice in person it's so much nicer... but then that's just how photos are.
25 March 2021
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Reply from DownUnderWatches
Dear Steve,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Simple Hassle Free Purchase
Easy to use website, and efficient delivery of the watch. Was notified of all steps of the dispatching and shipping process. Loving my new purchase of an Orient Classic Open Heart.
20 February 2021
Unprompted review
Reply from DownUnderWatches
Dear Justin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very happy with DownUnder team
Very happy with DownUnder team, my watch was exactly as advertised, turned up earlier than expected, they advised, followed up and delivered great value for money.
Thanks team - much appreciated
Yes, l am a real & happy customer
Wr
13 February 2021
Unprompted review
Reply from DownUnderWatches
Dear Richardson,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great service
My watch arrived securely packed and is obviously the genuine article (always a worry when buying on Amazon), right on time. The price was competitive with others online. I will use them again.
13 January 2021
Unprompted review
Reply from DownUnderWatches
Dear John,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very happy.
Hello, I could not be happier with Downunder Watches. They are a great company to do business with. I will be coming back with all confidence. Cheers Derek.
12 January 2021
Unprompted review
Reply from DownUnderWatches
Dear Derek,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Beautiful watch with great price
Beautiful watch with great price. Delivered well before quoted date.
19 December 2020
Unprompted review
Reply from DownUnderWatches
Dear Louise,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Excellent prices
Excellent prices, Awesome service and communications, super fast safe delivery with tracking. Just received my 3rd watch from Down Under Watches and they are the best!
Colin Brittain
18 December 2020
Unprompted review
Reply from DownUnderWatches
Dear Colin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great service
Wide range of watches. Good price and delivered very quickly
14 December 2020
Unprompted review
Reply from DownUnderWatches
Dear Adrian,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good to go
The order process and shipping was fast, the watch was packaged well and the price was great. Very happy with the service offered and my ordering experience.
26 November 2020
Unprompted review
Reply from DownUnderWatches
Dear Casey,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Excellent service
The watch arrived in Sydney from Singapore in five days, and was everything I expected. I was kept informed throughout by the courier, and by your company. The watch is perfect, and I am very impressed by your service, and the prices. There was no postal cost, despite coming from overseas. Thank you so much.
20 November 2020
Unprompted review
Reply from DownUnderWatches
Dear Peter,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Best selection of watches
Best selection of watches
Quality n fast delivery
13 November 2020
Unprompted review
Reply from DownUnderWatches
Dear Christine,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Best watch sellers around
Always fast delivery, this time the watch arrived before they said it would and the watch is absolutely stunning. I buy all my watches from DownUnderWatches and recommend them to everyone
12 November 2020
Unprompted review
Reply from DownUnderWatches
Dear Justin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Quick and easy
Responsive to questions, arrived quicker than expected.
12 November 2020
Unprompted review
Reply from DownUnderWatches
Dear Scott,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Beware of foreign card charges
Beware of foreign card charges. This would add up on their price. This is the ONLY website that charge this. I have bought so many watches from other websites but none charge me this. For example Tobys deal based in HK, but no charges. The company claim to be based in Victoria but no one can explain to me why this was charged on the usage on my credit card as if my card used overseas. No one get back to me. I have email directly but no explanation.
Beware to all buyer.
29 September 2020
Unprompted review
Reply from DownUnderWatches
Dear Patrick,
Sorry for the inconvenience caused to you. We would like to inform you that we don’t charge anything extra to the customer. Please contact to your bank or credit card company for the additional deduction you have faced.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Excellent watch purchase experience.
Selected an excellent looking watch, with a great price. Ordered very easily on the appropriate form, and... a few days later the watch arrived! Very safe free delivery and an excellent watch. Will buy again when a suitable SEIKO watch is found.
19 September 2020
Unprompted review
Reply from DownUnderWatches
Dear Graeme,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
A 5 Star Experience
Very happy with Downunder Watches. Order processing time is quick as is postage speed. All items received as described and in great condition. Highly recommended.
9 September 2020
Unprompted review
Reply from DownUnderWatches
Dear David,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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