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Dortech Direct Reviews 

3,958
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 583 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction across the board. Customers frequently praise the extremely fast delivery service, helpful support staff, and the exceptional quality of the products they purchase for various projects. Many people note that items always arrive exceptionally well packaged, securely sealed, and exactly as described on the official website. Some reviewers were not happy with unexpected delivery delays, communication gaps, and frustrating issues caused by external courier services losing packages. Consumers also mentioned that waiting for certain specific orders to finally arrive took significantly longer than the initial timeframe promised.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent quality and reasonable prices.... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and well-packaged items.... See more

Service

Customers had positive experiences with service, highlighting professionalism and excellent workmanship when... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Order

Reviewers highlight positive aspects of the order process, noting prompt delivery and helpful support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

I was recommended this product as the best of the best when i was searching for a steering wheel lock and other security items for my first ever campervan. I'd invested a lot of time and effort into... See more

Company replied

Rated 5 out of 5 stars

Easy to speak to someone from Dortech on the telephone. Quality product (coastal letterbox). There were postal delays but these were communicated with me via Dortech. Website a little clunky but price... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Construction Equipment Supplier
  4. Door Supplier
  5. Fire Protection Equipment Supplier
  6. Tool Store

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,958)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good service

23 July 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review! We’re really pleased to hear you were happy with the service you received. We appreciate your custom and hope we can make your next experience a 5-star one!

Rated 5 out of 5 stars

The product was delivered on time and…

The product was delivered on time and with no damage.

11 August 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the 5 stars! We’re really pleased your order arrived safely, on time and in perfect condition. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Great product

Easy to find the product i needed, quick service good price.

24 July 2026
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Reply from Dortech Direct

Thank you for the lovely review! We’re glad you found exactly what you needed and were happy with both our service and pricing. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Very good prompt delivery

Very good prompt delivery

11 August 2026
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Reply from Dortech Direct

Thank you for the 5-star feedback! We’re delighted you were pleased with our prompt delivery service. We really appreciate your order!

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery.

11 August 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for the great review! We’re pleased you found ordering straightforward and your delivery arrived quickly. Thank you for choosing us!

Rated 5 out of 5 stars

I ordered it

I ordered it, they delivered it and I’m satisfied.

11 August 2026
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Reply from Dortech Direct

Just how it should be! 😊 Thank you for the 5 stars we’re really pleased everything went smoothly and you’re happy with your order. We appreciate your custom!

Rated 5 out of 5 stars

Great product

Great product, excellent delivery. Nice job.

10 August 2026
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Reply from Dortech Direct

Thank you for the fantastic 5-star review! We’re delighted you’re happy with the product and our delivery service. We really appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Sent what i ordered in a reasonable…

Sent what i ordered in a reasonable timeframe at a reasonable price. Product (backer rod) did the job

22 July 2026
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Reply from Dortech Direct

Thank you for the great review! We’re pleased your backer rod arrived in good time, at a fair price, and did exactly the job you needed it to.

Rated 5 out of 5 stars

Great service from Dortech.

Great service from Dortech.
My recent order was delayed due to supply chain issues , however Kimberley from Dortech customer services advised me of the issues and was able to advise a revised delivery. This arrived ahead of time and the product was excellent .

4 August 2026
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Reply from Dortech Direct

Thank you for your lovely feedback! We’re sorry again about the initial supply chain delay, but we’re delighted Kimberley was able to keep you updated and that your order arrived ahead of the revised date. We’ll be sure to pass your kind comments on to her!

Rated 5 out of 5 stars

Great Service

Great Service, products arrived on time - definitely use Dortech Direct again.

7 August 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the 5 stars! Great to hear everything arrived on time and that you’d choose Dortech Direct again. We really appreciate your support!

Rated 2 out of 5 stars

When I placed my order

When I placed my order, I was clearly expecting the item to arrive within 3–5 days. After some time, I called and was told there would be a slight delay, which I understood. However, I never expected the delay to be almost one month.
As I needed the item within the original timeframe, I had no choice but to purchase it elsewhere. I then requested a refund, but since making that request, nobody has contacted me or provided any update.
Unfortunately, I cannot be happy with this experience. A delay of almost a month, combined with the lack of communication regarding my refund, is very disappointing.
Based on my experience, how could I recommend this company?

7 August 2026
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Reply from Dortech Direct

Thank you for your feedback. We completely understand your disappointment regarding the delay to your order, and we do take full accountability for the fact that the item did not arrive within the original expected timeframe.

However, we would like to clarify that the item was subsequently dispatched and successfully delivered on 8th August. Today is 18th August, and since delivery we have not received any correspondence from you advising us that the item was no longer required or requesting that it be returned.

Had you contacted us following delivery, we would have been more than happy to arrange collection of the item and process the appropriate refund. Unfortunately, as we were not made aware of the situation after the item was delivered, we were unable to take those steps.

We absolutely appreciate that the original delay caused inconvenience, particularly as you needed the item within a specific timeframe, and we are sorry that we were unable to meet that expectation. At the same time, we hope you can appreciate that we need to be given the opportunity to resolve an issue once an order has been delivered.

We remain happy to assist with arranging the return and refund where applicable, so please contact us directly and we can advise on the next steps.

Rated 1 out of 5 stars

got my order completely wrong after…

got my order completely wrong after driving for 2hrs to collect

4 August 2026
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Reply from Dortech Direct

We’re sorry to hear that you were disappointed with your experience, particularly after making such a lengthy two-hour journey to collect your item.

We would, however, like to clarify that the item itself was ordered in specifically from our supplier and was correct; the issue was with the colour rather than the product ordered, and we completely understand how frustrating that must have been.

We would also like to clarify that your order was processed as a delivery, not a collection. Unfortunately, we were not made aware that you intended to travel to us to collect it. Had we known, we could have checked everything with you beforehand and potentially prevented the wasted journey.

We fully appreciate the inconvenience caused by the colour issue and are sorry that your experience did not meet expectations.

Rated 5 out of 5 stars

The price was good and good selection…

The price was good and good selection of silicones . O only downside was delivery it took 5 working days which seemed forever

17 July 2026
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Reply from Dortech Direct

Thank you for your feedback! We’re glad you were happy with our prices and silicone selection. We appreciate your comments regarding the delivery time too and will certainly take them on board.

Rated 3 out of 5 stars

The staff were very helpful when I…

The staff were very helpful when I called to explain that I had not received my order for over a week and a half. It turned out that the order was sent by EVRI who are absolutely terrible. EVRI said that the parcel was in Inverness but had lost it there. A new order was sent and it arrived a few days later.

14 July 2026
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Reply from Dortech Direct

Thank you for taking the time to leave your review. We’re pleased to hear that our team were helpful when you contacted us, although we’re sorry that the original parcel was unfortunately lost while with the courier.

While courier issues are outside of our direct control, we completely understand the frustration caused by the delay. As soon as we became aware of the issue, we arranged for a replacement order to be sent, and we’re glad to hear this arrived safely a few days later.

Thank you for your patience and understanding, and we hope the way our team handled and resolved the situation gave you confidence in our service.

Rated 5 out of 5 stars

great communication

great communication, delivery and service. cant fault.

3 August 2026
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Reply from Dortech Direct

Thank you! It’s fantastic to hear you were happy with our communication, delivery and service. We really appreciate the 5 stars!

Rated 4 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review and for your positive comments about our service. We’re sorry that delivery took a little longer than expected and appreciate your patience.

We’re always looking at ways to improve our delivery experience, and we hope we can earn that fifth star from you next time!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price and wonderful product.

3 August 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for the brilliant review! Great price, fast delivery and a product you’re happy with – exactly what we aim for!

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, well packaged

31 July 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the 5 stars! We’re glad your order arrived quickly and was well packaged.

Rated 5 out of 5 stars

Happy customer

Product arrived promptly, well packaged and was as described. Excellent seller.

31 July 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your excellent feedback! We’re really pleased everything arrived promptly, securely packaged and exactly as described.

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