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Dortech Direct Reviews 

3,957
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 583 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction across the board. Customers frequently praise the extremely fast delivery service, helpful support staff, and the exceptional quality of the products they purchase for various projects. Many people note that items always arrive exceptionally well packaged, securely sealed, and exactly as described on the official website. Some reviewers were not happy with unexpected delivery delays, communication gaps, and frustrating issues caused by external courier services losing packages. Consumers also mentioned that waiting for certain specific orders to finally arrive took significantly longer than the initial timeframe promised.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent quality and reasonable prices.... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and well-packaged items.... See more

Service

Customers had positive experiences with service, highlighting professionalism and excellent workmanship when... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Order

Reviewers highlight positive aspects of the order process, noting prompt delivery and helpful support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

I was recommended this product as the best of the best when i was searching for a steering wheel lock and other security items for my first ever campervan. I'd invested a lot of time and effort into... See more

Company replied

Rated 5 out of 5 stars

Easy to speak to someone from Dortech on the telephone. Quality product (coastal letterbox). There were postal delays but these were communicated with me via Dortech. Website a little clunky but price... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Construction Equipment Supplier
  4. Door Supplier
  5. Fire Protection Equipment Supplier
  6. Tool Store

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,957)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

Thank you for the excellent feedback. We’re really pleased to hear you found us great to deal with. Customer service is something we pride ourselves on, so your comments are greatly appreciated.

Rated 5 out of 5 stars

Highly recommend Dortech Direct

Once again, efficient and smooth service.
Good pricing of good products.
Prompt and secure delivery.
Am a returning customer and will continue to utilise Dortech Direct.

16 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your continued custom and for taking the time to leave such a great review. We’re delighted to hear you continue to receive efficient service, competitive pricing, and prompt delivery. Your ongoing support means a great deal to us and we look forward to supplying you again in the future.

Rated 5 out of 5 stars

yep all good and pretty good

yep all good

29 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review! We’re pleased to hear everything was good and that you were happy with your experience. We really appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Happy with Dortech

Dortech supplied the items I wanted at a good price and were fairly helpful when I contacted them. The delivery was fine

1 May 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your kind review. We’re delighted to hear you were happy with the products, pricing, and service from Dortech. It’s great to know the delivery went smoothly as well. We appreciate your support and look forward to helping you again in the future.

Rated 1 out of 5 stars

Ordered off them and told didn't have…

Ordered off them and told didn't have in stock, and had to wait ages for refund after chasing my order , won't bother again

15 April 2026
Dortech Direct logo

Reply from Dortech Direct

We’re sorry to hear you were unhappy with your experience. At the time of ordering, the extended lead time was advised before the order was processed. The goods then arrived on the same date that cancellation was requested and had already been dispatched. Following refusal of the delivery, the items were returned back to us and the refund has since been issued in line with our returns process.

We appreciate your feedback and apologise for any frustration caused throughout the process.

Rated 5 out of 5 stars

Very good response time good…

Very good response time good product10/10.

1 May 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the fantastic feedback! We’re really pleased you were happy with both the product and our response time. We appreciate the 10/10 review!

Rated 5 out of 5 stars

Good stuff

Great product. Great price. Quick delivery.

23 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review! We’re glad you were happy with the product, pricing, and fast delivery. Your support means a lot to us

Rated 5 out of 5 stars

Great customer service

Very helpful customer service

1 May 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the 5-star review! We’re delighted to hear our customer service team was helpful. We’re always here if you need anything.

Rated 5 out of 5 stars

This is an excellent product removed…

This is an excellent product removed stains and scuff marks other products would not touch.

13 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the amazing feedback! We’re thrilled to hear the product removed stains and scuff marks that other products couldn’t. We really appreciate your support!

Rated 1 out of 5 stars

I was a part missing from my order and…

I was a part missing from my order and have tried contacting about it multiple times with no luck👎

23 April 2026
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Reply from Dortech Direct

Hi, we’re sorry to hear you feel this way. We did receive your email with the images attached, however we replied on 27.04.2026 at 9:12am advising that we were unable to open the attachment and asked for the images to be resent. Unfortunately, we did not receive a further response after this. Please resend the images and we’ll be happy to assist further.

Rated 5 out of 5 stars

Easy to speak to someone from Dortech…

Easy to speak to someone from Dortech on the telephone. Quality product (coastal letterbox). There were postal delays but these were communicated with me via Dortech. Website a little clunky but prices good and was reassured by phoing company directly.

10 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback! We’re pleased you were happy with the product and our customer service. We appreciate your patience with the postal delays and are glad our communication kept you updated throughout.

Rated 5 out of 5 stars

Great Quality Product

Great Quality Product

28 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review! We’re delighted to hear you’re happy with the quality of the product.

Rated 1 out of 5 stars

Late & incomplete delivery

Late & incomplete delivery, then the rest came but it all was too late for the intended job

28 April 2026
Dortech Direct logo

Reply from Dortech Direct

We’re sorry to hear you were unhappy with your order. The shipping method selected at checkout was our 2–5 working day service, and the parcels were delivered on the 4th and 5th working days respectively, which is within the advertised delivery timeframe.

If there were any issues with the order, we would always encourage customers to contact us directly so we can investigate and help resolve the matter. Unfortunately, without being made aware of any problems, we are unable to assist.

Rated 5 out of 5 stars

Product arrived in good time and was…

Product arrived in good time and was easy to apply. How well it wears only time will tell.

8 April 2026
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Reply from Dortech Direct

Thank you for your feedback! We’re pleased your order arrived quickly and that the product was easy to apply. We hope it continues to perform well for you over time.

Rated 2 out of 5 stars

Misleading at best

The website claims that items are in stock when they are not, presumably so you don't lose the sale to another supplier who does actually have stock. And then you have the audacity to allow customers to pay extra for faster 2-5 days delivery knowing full well that it will be 10+ days because you have to order the products in.

27 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your feedback I’m sorry to hear you’re unhappy with the service.

To clarify a few points:

The website states “stock available” because this is based on live information from our suppliers, not just our own warehouse stock. We list items as available in good faith that the supplier inventory is accurate at the time of ordering.
In some cases, we rely on supplier stock holding rather than physically holding every item ourselves, which allows us to offer a wider range of products.
The delivery estimates shown at checkout are based on typical fulfilment times and are intended to reflect normal conditions. In most cases, orders do arrive within these timeframes.
That said, we acknowledge that supply chain delays can occasionally occur, which may extend delivery beyond the estimated window. We’re sorry when this happens and understand the frustration it causes.

We appreciate you taking the time to leave your review and are sorry that your experience didn’t meet expectations on this occasion.

Rated 5 out of 5 stars

Good Company

Been using this guys for a years never had issues

8 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your continued support over the years! We really appreciate your loyalty and are glad we’ve consistently met your expectations.

Rated 5 out of 5 stars

Great supplier

8 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your kind review! We’re pleased to hear you’re happy with our service.

Rated 5 out of 5 stars

The pvc cleaner I purchased is…

The pvc cleaner I purchased is fantastic. It is the best i have ever used. My package arrived fast and in perfect condition. Ordering my pvc cleaner was simple and quick. I will order again. This is a product you must try.

11 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for the fantastic feedback! We’re delighted to hear how impressed you are with the PVC cleaner and that your order arrived quickly and in perfect condition. We look forward to serving you again soon

Rated 2 out of 5 stars

I waited a very long time for my order

I waited a very long time for my order. The sealant jars were not in good condition, scratched and dented.

24 April 2026
Dortech Direct logo

Reply from Dortech Direct

We’re sorry to hear that you experienced a delay with your order and that the sealant jars did not arrive in the condition expected.

If there are ever any issues with an order, we always encourage customers to contact us directly so we can investigate and work towards a resolution. Unfortunately, without being made aware of the problem, we are unable to help or put things right.

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