The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I r... See more
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About Dormeo UK
Written by the company
Written by the company

Contact info
Wye House, 376 London Road, HP11 1LH, High Wycombe, United Kingdom
- 0800 625 0134
- customer.service@dormeo.co.uk
- www.dormeo.co.uk
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Great mattress
Great mattress, I've bought from them before "a mattress topper"
Because my old spring mattress "not Dormeo" was rubbish but the Dormeo topper ready helped
But this new memory foam mattress is wonderful and you can unzip the cover to wash it * * * * *👍
I didn't realise that the mattress is…
I didn't realise that the mattress is so low, it is just about 5 inches, I am quite heavy 16 stone, and I can feel the base below me,

Reply from Dormeo UK
Just got it yesterday not had much time…
Just got it yesterday not had much time to use it yet but it looks good
Quality and good value
Item arrived on time and was delivered well packaged, the mattress is of excellent quality, very comfortable and a great price, not my first purchase from Dormeo and won't be my last.
Smooth process from order o delivery
Smooth process from order o delivery. However one detail marred the experience. Clearly Aberdeen is considered to remote and is denied the service of uplifting the old mattress which is offered to other post codes
The mattress came well before the date…
The mattress came well before the date they gave us
The whole process from ordering to…
The whole process from ordering to delivery was simple and straightforward. No complaints whatsoever
Very comfy
Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also needed to buy deep fitted sheets as to be able to fit over both Topper and mattress together.
It all turned out well in the end!
After initially being refused assistance for a mattress that failed the legal burden of satisfactory quality after 2 years, I’m very grateful to have now received a replacement. Thank you.
Doing everything good for the order and Delivery service
Doing everything good for the Order and the Delivery service
Very easy to order
Very easy to order. Delivery instructions were clear and the mattress was delivered when they said by very polite and friendly driver.
The mattress is great quality and we love it
My cat loved the box!
Fast and From begining to the end my…
Fast and From begining to the end my order was dealt with fast and the delivery was really good im very pleased with my mattress topper. David
Fast delivery good value for money…
Fast delivery good value for money would order again
Definitely recommend
Good customer service easy to order prompt delivery great aftercare service too.
This is my second topper
This is my second topper . Amazing bought this one for grandson . Best pillows ever bought grandson one as we have these . Just make a perfect sleep . Thinking of getting daughter pillows for Christmas.
Happy with your service
No corner straps.
I was very disappointed as there were no corner straps to stop it from moving it would really help as customers in their 80 s will find it hard to keep it in one place otherwise it is a good mattress. I would really recommend it if you could help us senior customers if corner straps were supplied. Thank you for listening.

Reply from Dormeo UK
Super king mattress
We ordered our new mattress on a Monday, we told him that we couldn’t get delivery this week as we won’t be able to accept it no we were told 7 -10 days
No confirmation or communication from Dormeo then get text 10am your mattress will be delivered today
Tried calling all you get is prompts telling you to email I’m driving don’t think police will be happy emailing in the car while driving only way to speak to someone call sales eventually get a call back mattress will be left in a safe place ( yes our front door ) 3 meters from the road
Then my wife gets home 75 years old has to get a super king mattress inside by herself
RATHER GO TO A SHOP A GET PROPER SERVICE
NOT IMPRESSED

Reply from Dormeo UK
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