Dormeo UK  Reviews 43,469

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the mattresses, finding them very comfortable and a significant improvement over previous ones. The ordering process is frequently described as easy and efficient, with many appreciating the quick delivery service. People also highlight the excellent customer service, noting helpful and knowledgeable staff who provide good advice and support. However, some customers experienced issues with certain products, finding them too thin or not expanding as expected. A few people also reported problems with mattresses developing dips or losing support over time, leading to discomfort. There were also occasional mentions of delivery delays and difficulties with the website.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the comfort and quality of... See more

Quality

Consumers generally express satisfaction with the quality of products, particularly mattresses, often... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising prompt and efficient deliveries,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy, seamless,... See more

Service

Customers had ambiguous experiences with service. While many reviewers praised the excellent customer... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery was fast, and came to me before the estimated time. It's a great comfortable mattress.....but....it doesn't reshape itself, after sleeping or turning the mattress, so the curve of the body... See more

Rated 4 out of 5 stars

What we ordered has been great, very comfortble! It arrived two days later than expected but these things happen., are you using that wet actress to do your advertising? The one who advertised trave... See more

Rated 4 out of 5 stars

I have for a long time wanting to replace my mattress of over 20 years , what stopped me was disposing of it and price. Saw the Dormeo Topper advertised on TV and int he Paper the price was very g... See more

Rated 5 out of 5 stars

DORMEO UK what can I say about this company I made one phone call got the answers I wanted and placed my order the mattress was deliverd within under 24 hours the mattress is one of the best I've eve... See more

Company replied

Rated 5 out of 5 stars

Fantastic- ordered a new bed and mattress- the bed is very stylish and came flat packed - I am no DIY expert but managed to build the bed effortlessly- quality of the bed itself and instructions were... See more

Rated 5 out of 5 stars

Very comfortable mattress. My body is already thanking me. I chose the medium firmness & it's just right. Great customer service also. Thanks Dormeo.

Rated 5 out of 5 stars

We purchased a dormeo topper, it was excellent but unfortunately my partner felt like she was sliding off which was not the case.This product is excellent and would recommend it .Good quick return and... See more

Company replied

Rated 5 out of 5 stars

Excellent 10/10!!! From the excellent customer service and ordering process through to the delivery an absolute seamless slick service. Great value for money and the quality of the mattress compared... See more

Rated 5 out of 5 stars

I have ordered a double and a single mattress. Both firm/medium. Easy to order online, delivered within a week. Updated by email to confirm the order and progress about delivery. Boxed well and very h... See more

Rated 1 out of 5 stars

Tried about 6 months ago to buy a essentials topper, when trying to pay the payment page failed to load on many occasions, eventually gave up. Have tried again today many times on both tablet and PC,... See more

Company replied

Rated 2 out of 5 stars

Ordered the memory plus and was surprised how after leaving it unwrapped for 24 hrs it never really expanded, very thin mattress (read dimensions carefully is my advice). Not a full double in size as... See more

Company replied

Rated 1 out of 5 stars

This is without doubt the biggest waste of money I have ever ventured into and without doubt the worst mattress I have ever had the misfortune to lie on, my wife fully agrees. Absolutely rubbish -far... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy delivery quick. This is a great mattress we fo.lowed the instructions to find the position that suited us and so far no more sore backs in the morning .

Rated 5 out of 5 stars

My item was well protected when arriving. Also I was well informed of it,s journey and was delivered on time. It,s very comfortable and is assisting with my lower back issues.

Rated 5 out of 5 stars

Ordered a Dormeo Mattress today on phone .Rang to get advice before ordering and Douglas went over and above to help with my purchase. He was very knowledgeable and gave good advice and was very helpf... See more

Rated 1 out of 5 stars

Placed an order for a mattress in Sep 2025 when we moved home. In early December discovered the memory foam was completely split. Immediately complained and from there the customer service has been... See more

Company replied

Rated 5 out of 5 stars

I am writing this review at 3.30 in the morning from my armchair in the lounge- I could no longer stand the pain in my hips and back from this topper. When I saw this topper advertised on TV it was go... See more

Rated 1 out of 5 stars

****UPDATE Dormeo responded quickly to my review & processed the refund immediately. It doesn't e plain why there customer service ignored 3 emails but I'm grateful the responded quicky. Unfortunately... See more

Company replied

Rated 5 out of 5 stars

Great service all round.Phoned first for advice and went over and above. All excellent. Comfortable mattress with good warranty. Feels like sleeping on clouds.

Rated 5 out of 5 stars

Very helpful and polite young man. Knowledgeable about products and offers. Actually saved us money explaining differences in mattresses.

Rated 5 out of 5 stars

It was so easy to order we had bought a mattress before for ourselves and this one was bought for my sons bed he is so happy with our purchase he said it is so comfortable

Rated 5 out of 5 stars

I first bought the Topper and it improved the old mattress very well. But after two years I thought it was time to upgrade & bought the Mattress. So now I have both and no more sore hips and sagging... See more

Rated 5 out of 5 stars

Easy to order fantastic mattresses, we have now got three Dormeo mattresses in our home. So comfortable and.they are great value for money.

Company replied

Rated 5 out of 5 stars

The Customer Service team at Dormeo have been wonderful, the help they have given me is absolutely fantastic. Would recommend 100%.

Rated 5 out of 5 stars

Ordered easily from website, was advised all the way through the process until delivery.1st class procedure

Rated 5 out of 5 stars

Easy to order,arrived on schedule,very happy with the topper,nice and and its as advertised,good vfm

Rated 5 out of 5 stars

Easy to order. Quick delivery and a very comfortable mattress. Very happy all round.

Rated 5 out of 5 stars

Easy to order, great price. Mattress was excellent and as described as per the television advert.

Rated 5 out of 5 stars

Replacing an existing Dormeo pillow which has given good service for over 5 years. Quality product, not the cheapest but it does what it is claimed to do. Fast and efficient delivery.

Company replied

Rated 5 out of 5 stars

It has maid our bed the comfiest bed we have ever slept on. It is just great, I sleep right through through the night now. The new topper is worth every penny it cost.

Rated 5 out of 5 stars

Love my Dormeo mattress! It is great for my back and soft yet firm! I have 3 Dormeo mattress and they are all great! Worth every penny! I can highly recommend them!

Rated 5 out of 5 stars

We received notification from the delivery company that our mattress would be delivered on a stated date. After waiting all day and it didn't arrive, we contacted the delivery company. As this prove... See more

Rated 1 out of 5 stars

Avoid at all cost! I purchased a mattress 3 years ago and paid just over £800 (which I don't think is cheap). Both handles on ONE side got damaged (how often does one use them?!). It must be clearly a... See more

Company replied

Rated 5 out of 5 stars

Good service received in good time very happy with the purchase

Company replied

Rated 4 out of 5 stars

Delivery was a little late. Mattress comfortable, but does not stay in place

Rated 1 out of 5 stars

Won an Octasmart DNA mattress through work in 2021. The mattress in 2025 has begun sagging in the middle despite following all the care instructions, including the frequent periodic rotations of the... See more

Company replied

Rated 1 out of 5 stars

At first at we thought the mattress was amazing but two years in now and it’s dipped and sunk so much in places that I wake up in agony every night. Will be throwing out and getting a conventional sty... See more

Company replied

Rated 2 out of 5 stars

It’s now day 3 and I still can’t speak to anyone for me to return my mattress. Constantly being told that someone will call me back to arrange. I’ve now stopped payments and won’t be using Dormeo aga... See more

Company replied

Rated 1 out of 5 stars

The Mattress was awful. Thin and no support. My back aches more after one night. I absolutely do not recommend the Dormeo mattress, I should have read the reviews first as to how bad it was. I also wa... See more

Company replied

Rated 5 out of 5 stars

I saw the mattress topper advertised on a email, and was very sceptical about it, but due to my extremely severe back pain I thought I would try anything. However the first night I tried it had an exc... See more

Rated 1 out of 5 stars

Really disappointed with the Dormeo experience I had. I bought a Dormeo Silver Plus Memory Foam Single Mattress from Argos less than 3 months ago, and it quickly developed a noticeable issu... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Accessories
  6. Furniture Store

About Dormeo UK

Written by the company

Dormeo has been the home of a great night's sleep for over 20 years and has made a huge impact on millions of people all around the world. Dormeo has brought revolution to the sleeping industry and has educated consumers, who are now more aware that healthy sleep is one of the most important pillars of a happy and fulfilling life. Dormeo’s values and mission are to provide optimal comfort where it is needed most, at home. A home in which you love to live. After all, sleeping is not only a biological need but is essential for well-being, health, and coping with everyday obligations. DORMEO WEBSITE 200 night trial LATEST SALES

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had issue with my order being processed…

Had issue with my order being processed and when I contacted customer service the staff member called Curtis was very rude and blunt and did not want to help me at all I wouldn’t bother ordering again and would not recommend them due to rude staff

20 March 2026
Unprompted review
Dormeo UK  logo

Reply from Dormeo UK

Hello 

I can confirm the payment has now been captured in Klarna. You will receive notification of this, apologise for the delay. 

Thanks 
Dormeo UK

Rated 5 out of 5 stars

Dormeo.

The Customer Service team at Dormeo have been wonderful, the help they have given me is absolutely fantastic. Would recommend 100%.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed with the Dormeo…

Really disappointed with the Dormeo experience I had.

I bought a Dormeo Silver Plus Memory Foam Single Mattress from Argos less than 3 months ago, and it quickly developed a noticeable issue — around a 40cm area in the centre where the foam has significantly sunk, with nearly 2cm of depression. It’s uncomfortable and not what you’d expect after such light use (solid base, lightweight adult user).

We’ve purchased several foam mattresses before and they’ve always held a solid, consistent shape. This one, however, seems to use a foam “slat” style base, reducing density in what is already quite a thin mattress.

After being told we’d hear back within 48 hours from the quality team at Dormeo, it actually took over a week and several chases by Argos. The response? That this level of change is “normal” and within their 5–15% tolerance.

That said, credit where it’s due — the Argos customer care team stepped in and really exceeded expectations, restoring my faith that good retailers will take responsibility and act when it matters.

A frustrating start, but a much better finish thanks to great customer service.

16 March 2026
Unprompted review
Dormeo UK  logo

Reply from Dormeo UK

Hello Tony

Thank you for taking the time to share your experience, and we’re really sorry to hear how disappointed you’ve been with the mattress and the time it took to receive a response. We completely understand how frustrating this must have been, especially after such a short period of use.

As the mattress was purchased through Argos, any faults or warranty concerns do need to be reviewed directly by the retailer. In these cases, our Customer Service team will always pass the details back to Argos so they can assess the issue and arrange a resolution for you.

We’re pleased to hear that the Argos customer care team were able to step in and resolve the situation for you, and we really appreciate you taking the time to acknowledge this in your review.

Thank you again for your feedback.

Thanks
Dormeo UK

Rated 1 out of 5 stars

Terrible the delivery company contacted…


UPDATE
They are not responding to emails and now have received a delivery text to say the put the superking mattress booster through my letter box :-) :-) my house is surrounded by cctv I have looked at it as would of been funny to watch they have not been to my address as I’m getting no response from them and they have kept my money I am now doing a money claim online CCJ claim against them
Terrible the delivery company contacted me to say delivery would be Thursday 19th between 7am and 7pm meaning I had take day off work it didn’t turn up now it seems Dormeo also don’t want to refund me so now down a days wages and price of the topper I’ve asked twice for a refund now seeking guidance from my bank and trading standards

19 March 2026
Unprompted review
Dormeo UK  logo

Reply from Dormeo UK

Hello Andrew

We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after taking a day off work and the delivery not arriving.

We would really like to look into this for you as a priority. Please could you provide your order number and the postcode on the order so we can review this straight away and assist with the refund request.

Thanks
Dormeo UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look