The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also neede... See more
I received my mattress topper as promised - the cover was not not fitted on properly, slightly awry on each side. I am pleased with the topper though disappointed that I have not been able to find a... See more
Easy to order. Was kept well informed about delivery. Prompt delivery service. Happy friendly delivery driver. Best night sleep I have had in years. It really made a difference. Absolutely worth bu... See more
Company details
About Dormeo UK
Written by the company
Dormeo has been the home of a great night's sleep for over 20 years and has made a huge impact on millions of people all around the world. Dormeo has brought revolution to the sleeping industry and has educated consumers, who are now more aware that healthy sleep is one of the most important pillars of a happy and fulfilling life.
Dormeo’s values and mission are to provide optimal comfort where it is needed most, at home. A home in which you love to live. After all, sleeping is not only a biological need but is essential for well-being, health, and coping with everyday obligations.
DORMEO WEBSITE
200 night trial
LATEST SALES
Written by the company
Contact info
Wye House, 376 London Road, HP11 1LH, High Wycombe, United Kingdom
- 0800 625 0134
- customer.service@dormeo.co.uk
- www.dormeo.co.uk
4.1
Great
44K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Absolutely love the mattress but what…
Absolutely love the mattress but what i don't like is the free pillow, it's the size for what a child would sleep on. So if this is what Dormo is offering as a free be, I wouldn't bother even purchasing a pillow, even under normal circumstances.
22 June 2026
Unprompted review
Great mattress
Great mattress, it rivers the one I bought at nearly &2000.00.
Thank you Michele
20 June 2026
Easy to order
Easy to order - arrived earlier than expected.
Once we notified that the mattress didn't suit us they quickly arranged collectionand prompt refund
17 July 2026
Good customer service
1 July 2026
It was an easy experience ordering it…
It was an easy experience ordering it online and I have a lovely sleep so far. Hope it gets better.
10 July 2026
The sales chap was so helpful but not…
The sales chap was so helpful but not pushy and up sold the better mattress and 2 pillows.
But then came next day delivery was 10 day in the end it is what it is.
The department of transportation where really helpful to. It was great to be in good hands
22 July 2026
delivery was get early in fact and the…
delivery was get early in fact and the mattress perfect
21 June 2026
Did not deliver my pillow with my…
Did not deliver my pillow with my mattress order, after numerous phone calls I finally had it after 5 weeks
19 June 2026
Reply from Dormeo UK
Hello Ms White
Thank you for your feedback, and I am very sorry that your pillow was not delivered with your mattress order.
I appreciate how frustrating it must have been to make numerous phone calls and wait five weeks before finally receiving the missing item. This is not the level of service we aim to provide, and I apologise for the inconvenience and disappointment caused.
I am pleased that your pillow has now been delivered and hope that you are happy with the product.
Thanks
Dormeo UK
Arrived quick delivery people great
Arrived quick delivery people great not a bad thing to say
21 July 2026
Great choices.
The choice of mattresses on the website is excellent but with the added bonus of the option to return is brilliant because it takes the worries out of choosing the wrong one, delivery was very quick.
21 July 2026
Overall good
Overall good. Too much follow up tho, bombarded with offers/emails after just a few days. No time to get used to product before you expecting me to buy more.
18 June 2026
This topper is bad it falls of the bed…
This topper is bad it falls of the bed all the time I bought a mattress protector ,to keep it in place but it's to small ,I need help or send it back
16 June 2026
Reply from Dormeo UK
Hello Hazel
Thank you for your feedback, and I am sorry to hear that you are experiencing issues with your topper.
To help us investigate this further, could you please provide your order number and confirm the size of your mattress and topper?
In the meantime, please ensure that the topper is positioned correctly on the mattress and that the corner straps are secured firmly. A fitted mattress protector can also help keep the topper in place, provided it is the correct size for both the mattress and topper combined.
Should you wish to return the topper, please let us know and we can review the options
Thanks
Dormeo UK
Always good quality
Always good quality, exactly what is described, right balance for the money you spend. Use Dormeo for more than 25th year, never disappointed. Recommend.
20 July 2026
First from the phone call to order my…
First from the phone call to order my king size mattress topper it all went good the delivery was sooner than expected which was good.
16 July 2026
Replacing previous dormeo mattress.st time replaced previous dormeo…
1st time replaced previous dormeo mattress (due to water damage as old cottage))very impressesd with comfort & quality. Delivery very prompt & friendly.
9 July 2026
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