Doors & More Reviews 

2,341
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers had a great experience with this company. Customers frequently praise the sturdy and reliable quality of the wooden doors, noting that the online purchase process is exceptionally smooth, straightforward, and very easy to complete. Consumers often mention that shipments usually arrive on time, accompanied by friendly delivery drivers who provide polite service and place items carefully inside the house. However, some customers also noted frustrating delivery delays, extended waiting periods, and a noticeable lack of communication regarding shipping schedules. A few people additionally experienced inconvenient issues with damaged items, incorrect product designs, or missing components upon arrival.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with the delivery service. While some reviewers praised... See more

Product

Clients share positive opinions on product, highlighting excellent quality and attractive designs that match... See more

Quality

Users describe satisfaction with product quality, noting that the doors are sturdy, well made, and available... See more

Order

Customers had ambiguous experiences with order processes, highlighting a split between smooth transactions... See more

Service

People report positive experiences with service, highlighting great efficiency, polite drivers, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought 6 oak veneer internal doors. Good products for the price. I wasn't expecting much for the free door furniture kits but pleasantly surprised at how good the quality of the handles and hinges... See more

Rated 4 out of 5 stars

Online order - simple, easy & fast Price & delivery charge - acceptable Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning i... See more

Rated 4 out of 5 stars

Good website. Very good quality doors from a wide choice. I purchased 6 doors in total, pre-finished (already painted with varnish). Some had frosted glass, and some did not. However, the door handle... See more

Rated 4 out of 5 stars

Delivered in time promised but had to call three times due to site times quoted with order being ignored. Apart from that excellent service and good product at competitive price.


Company details

  1. Door Supplier
  2. Door Shop
  3. Door Warehouse
  4. Window Supplier

Written by the company

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,341)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service & product

Excellent customer service. I made a mistake on my online order and called Doors & More to correct it. They did this immediately and efficiently. The order was placed on a Wednesday and the 7 doors were delivered the following Monday to the Highlands FOC. Delivery team were excellent too and the doors look great, exactly as I hoped. Very happy to recommend the product and company.

4 May 2026
Unprompted review
Rated 2 out of 5 stars

Really poor experience

Really poor experience. Purchased a door, architrave and frame. The deliveries were from three different suppliers, arriving late with very poor communication.
Doors & More were contacted, but showed little interest . Not someone who we will use again.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

New doors

Easy to order the doors we wanted, delivery date was a bit confusing at first but was soon sorted. Delivery driver was very friendly and most helpful placing the doors where we wanted them.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Very high delivery charges and poor service

Placed an order, received delivery date notification, booked my joiner in to do the work 2 days after delivery date was due, only part of my order turned up on the expected delivery date and when I called was told the main part of my order would be delivered on Thursday or Friday, latest!, had to cancel my joiner, order did not arrive on either day, now told Monday, order did not arrive Monday either...it finally arrived Tuesday afternoon, very little empathy from staff. If you place multiple items ask if they will be posted out together...I paid their statutory £52.50 delivery charge which is ridiculously high and this was the poor delivery service received, would I use this company again? probably not

21 April 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're sorry to hear of the issues you have experienced with your order. We do outline in our terms and conditions and within your order confirmation that you may receive more than one shipment for you order as the goods ordered may come from multiple suppliers.

We state the below:

You may receive more than one shipment for your goods, depending on products on your order. We strongly encourage you to not book in tradesmen until all goods have been inspected on-site, are present, and correct.

We can only apologise for the inconvenience this has caused you.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. The door they delivered to me was damaged and they will not refund nor replace. Also, if you change your mind about a product and attempt to return it, it costs over £100 to return it.
Don’t bother with it.

15 April 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're sorry to hear that you are unhappy with the service received. The collection charges quoted are what we are charged directly from the suppliers of the doors, unfortunately as this is a supplier product, we have to adhere to their terms and conditions and have no say in these charges . We can only apologise for the inconvenience this has caused.

Rated 5 out of 5 stars

Great doors

Brilliant website, easy to use with lots of choice. Efficient follow up call and quick delivery too.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality product and superb set ice

Ordered, without issues, delivery on time as scheduled. Drivers took care to place 7 doors ordered in dining room in good grace.
First inspections of doors shows quality as do the handles etc also ordered

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor experience. Damaged delivery yet to be collected & replaced

Poor delivery experience. 2 out of 6 doors delivered were damaged. Order placed on 15th March 2026. One in the front design and one in the corner (corner not protected). I can still live with the corner but the damaged design door is yet awaiting pickup and new door being sent. I contacted customer support and was kept on long hold for 20 minutes. Have sent numerous emails to jesse at vibrantdoors, aftersales at doors-more , enquiries at doors-more. I keep getting email, can you send me pictures, videos etc. I have sent them already. I would not buy from them in future. If you get a damaged door, you would suffer.

7 April 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're very sorry to hear you have received damaged items. These doors are supplied and delivered directly from the supplier Deanta, as soon as you reported damage to us this was raised with them and replacements requested as quickly as possible.

Please accept our apologies for the delay getting this resolved for you and for the delays in communication as we acknowledge this could have been better.

Apologies again for any inconvenience this has caused.

Rated 1 out of 5 stars

No response to damage complaint

Ordered two doors, paying £46.50 for delivery. Order 17743582572246DM. The glazed door is in shocking condition with a lot of damage. So I immediately sent a load of photos to the after sales team with a request for them to resolve the issue. That was a week ago. I’ve had no response, so I emailed again. Nothing. Do not use this company!!

24 March 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're sorry to hear of the issues you have experienced with your order. This was delivered directly from the supplier LPD, who unfortunately damaged this in transit. As soon as this was reported to us, we raised this with them, I can see that compensation has now been agreed with out aftersales team, rather than a replacement door. Please accept our apologies for the inconvenience this has caused.

Rated 5 out of 5 stars

Great service and outstanding product

I bought two glazed fire doors. Excellent quality, really well made using best materials. Exactly what I was looking for at an incredibly good price. Delivered on time on the day agreed, by polite and friendly drivers. Highly recommended and I would buy again without hesitation.

23 March 2026
Unprompted review

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