Doordeals Reviews 

2,061
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly delivery drivers, smooth and detailed communication, and the outstanding quality of the custom wooden doors and products received. Many consumers note that ordering items online is very straightforward and that staff members are always supportive, professional, and extremely helpful with technical guidance. However, some reviewers were not happy with unexpected extra costs, poor customer service interactions, and significant delivery delays concerning their scheduled orders. A few other people also felt that certain product construction flaws, material issues, and occasional delivery destination mistakes required much better attention.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. People report that items arrive on... See more

Product

Consumers find product to be positive, highlighting beautifully crafted designs and competitive pricing.... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with beautifully crafted and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Were very helpful with providing trim tolerances, so I didn't damage the door, too. They had the best price of the door I (my wife) wanted, and delivery comms... See more

Company replied

Rated 5 out of 5 stars

My second time using them this year and the service has been excellent, along with the quality of products. Communication has been very good - even where I've felt a need to contact Door Deals, thei... See more

Company replied

Rated 5 out of 5 stars

My door was delivered by a cheerful & polite young man at 8.00 this morning! Very impressed with the speed of delivery from Sheffield! My 4th door( spread over the last few years! ) & when in touch b... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company - went the extra mile for us in getting what we wanted when we needed to have it done. Thanks so much Steve and the team Delivery driver Majec is wonderful -... See more

Company replied


Company details

  1. Door Shop
  2. Door Manufacturer
  3. Door Supplier
  4. Door Warehouse
  5. Interior Door

Written by the company

Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,061)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy and Quality Product

Simple selection and ordering process and having done so had great comms throughout the manufacturing and delivery process. Love the quality start to finish which included the delivery driver, cared what he was doing and checked everything was ok. What a great customer focused company - highly recommend-it’s 5stars from me - thanks guys

14 August 2025
Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. They kept me informed of delivery progress and the quality of my door and the accessories I ordered were beyond my expectations for the price. Would definitely recommend them.

7 August 2025
Rated 5 out of 5 stars

Lovely and very affordable front door

My husband insisted we needed a mortice and tenon front door, after much searching found Doordeals whose range of doors was amazing and so affordable.
Communication with the company was easy and pleasant and we are absolutely delighted with the door, would thoroughly recommend this company and will use them again ourselves.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

From placing the order

From placing the order, through to delivery Door deals were very efficient, delivery driver was excellent and arrived spot on his estimated arrival time. I would definitely reccomend Doordeals, the door itself is excellent and a lot cheaper than other suppliers. Thankyou.

7 July 2025
Rated 4 out of 5 stars

Great company to work with

Great company to work with. Customer service was brilliant, really understanding and adaptable.

The doors are as described, the frame was faulty, which did cause us trouble. Other than that, I’d use again.

27 May 2025
Rated 5 out of 5 stars

highly recommend

the process of buying a door was very easy. their customer services responses were fast. they had a great website with a lot of door options (and much cheaper than competitors). if I need another fire door i will go to them again.

12 June 2025
Rated 5 out of 5 stars

5 star experience with Doordeals!

High quality products. I’ve purchased external and internal doors. Fantastic customer service. Everyone bent over backwards to help me. A great customer experience from ordering to delivery by a charming and helpful driver. 5 stars all round. Will recommend to all my friends.

29 May 2025
Doordeals logo

Reply from Doordeals

Hi,

Thank you for taking the time to leave your thoughts on your experience buying doors from us.

We're delighted to hear that we met our aim of doing what we could to help and we thank you for your kind words.

I'll be sure to pass on your comments to my colleagues involved in your order and please do let us know if there is anything we can help with in future.

Thanks again for your order.

Kind Regards,

Martin
Doordeals Ltd

Rated 3 out of 5 stars

Disappointed

I ordered a white internal door and was sent a cream door.

27 May 2025
Doordeals logo

Reply from Doordeals

Hi Mr Bent,

Thanks for taking the time to leave your thoughts, we're unhappy to hear that you are disappointed with your order.

We have tried, unsuccessfully, to reach out to discuss with you via email, but I understand if you don't wish for us to chat about the order further.

Looking at the order you placed with us, this was for a pre-primed, internal, paint grade door - which whilst in a white primer, is not supplied as a pre-finished white door.

As per the description on the product, this door is supplied "ready to finish" and therefore the door does require further top coats in order to decorate and protect the door. We do point this out on the product page and we supply door care information on the product description, in a link on your order confirmation and there would normally be some printed information physically supplied with the door.

We're sorry if there has been some misunderstanding, but the door has been supplied as intended, designed to be finished on site to your preference, whether that be white or indeed another colour.

Please don't hesitate to get in touch if we can be of any further assistance.

Kind Regards,

Martin
Doordeals Ltd

Rated 5 out of 5 stars

A positive experience

I had a positive experience using doordeals!

Excellent communication and a special thanks to Michelle for excellent customer service and flexibility re delivery dates

Even the delivery guy was polite, friendly and helpful 👍.

We haven't fitted the door yet but it looks good👍.

28 May 2025
Rated 5 out of 5 stars

Excellent door company

Excellent company, so easy to order products. The door I ordered to be made is top quality, well constructed and delivered in the time period I was expecting. If I need any more doors, Doordeals will be the place I go to and I will recommend them to other people with confidence.

27 May 2025
Rated 5 out of 5 stars

Fantastic company, please keep up the good work!

Fantastic company. Ordered a new timber front door and accessories which arrived very promptly, at a very competitive price. Big thanks also to the extremely efficient and friendly delivery driver, a credit to your company.
It is a real asset that you do not contract out to third party delivery companies. It makes all the difference to customer service and satisfaction.
Many thanks and please keep up the good work!

15 May 2025
Rated 5 out of 5 stars

I'm a fiend for a spreadsheet

I'm a fiend for a spreadsheet. I put Door Deals up against several other potential suppliers. Door Deals were the only suppier that beat price, delivery and communication. Ordered on Monday, delivered to the door (pun!) on the Wednesday. Could NOT ask for more, customer services was on point, even the driver was a great individual. The whole experience felt simple, smooth and pleasant.

Honestly, I couldn’t have asked for more. If you’re considering ordering doors, I can’t recommend Door Deals enough!

21 May 2025
Unprompted review

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