DOOGEE Reviews 

1,134
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were let down by their experience overall. Many customers reported that their products, including phones and tablets, stopped working or developed significant faults within a year or two of purchase, often related to SIM readers, battery issues, or screen failures. Reviewers frequently found the customer service to be unresponsive, unhelpful, or difficult to contact, with many complaints about ignored emails, generic automated responses, and being passed between different contacts. Furthermore, the warranty process was often described as meaningless, with the company failing to honor warranties or provide timely repairs, sometimes instructing customers to contact sellers or find spare parts themselves. Some people were satisfied with the physical durability of certain products, and a few customers had positive experiences with customer service, receiving quick responses and replacements. Additionally, some users expressed satisfaction with the build quality and features of specific phones, even stating they would continue using the brand based on past positive experiences.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with some expressing satisfaction... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment regarding product... See more

Customer service

Users describe negative interactions with customer service, often citing non-existent support, poor... See more

Customer communications

Customers had negative experiences with contact, frequently reporting issues with unresponsiveness and... See more

Warranty

Reviewers highlight negative aspects of warranty, with many expressing strong dissatisfaction and advising... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company AVOID. Product (tablet), ceased working after being used 3 times , will not refund for faulty goods. Or fix . Experience has been awful. Have been emailing since Feb until now April .... See more

Rated 1 out of 5 stars

Bought the rugged phone V 31 GT...had less than 1 year and it stopped working...had it checked and SIM reader failure .. Contacted doogee,who blamed it on my carrier (lobster) I told them it's SIM... See more

Rated 1 out of 5 stars

Bought the S100 Pro. All good the first couple of months, then, out of nowhere, it started failing, System UI crashing, no updates, some functionalities even not translated from Chinese. B... See more

Rated 1 out of 5 stars

Phone was delayed as came from Hong Kong warehouse not UK. Therefore incurred custom charges which was nearly a third of the price of the actual mobile. It was so MUCH heavier than expected and requ... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

DOOGEE smartphones, cell phone accessories, and more.enjoy DOOGEE mobile phones at DOOGEE official site.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(1,134)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Doogee rocks but Support Service f*** up

No issue on the product features but the support service sucks. Bought my T30 Max tablet in April 2024 and got it in June 2024 which I think.is reasonable given the colour was not in stock and was informed in the delayed delivery but I wasn't informed that I had to pay US$50 to take delivery from DHL. Interestingly, that had never occurred.on my DHL deliveries. Once I got the product and tried to set up it ran into.an issue that even reset cant boot up as the reset software was also corrupted. I had to sent it back at my own cost. It took many months and many emails, including copying to all available managers' emails and was given a delivery number im Dec 2024 but there wasn't any movement till end of Dec. I finally got my tablet back im Jan 2025. If you are thinking of getting a inexpensive tablet, go for Mi tablet or Umidigi or Blackview. If.you are willing to pay more for good service, then head for the big brands like Samsung and such. My forst deviation on Samsung for Doogee have told me that every money spent on Samsung is worth it. I'm sure other brands are better than Doogee. For now, I'll have my Doogee tablet used, displayed and carried at every possible occasion to inform others to avoid.a good product with lousy support. It's 2025, the T30 Max is outdated. Samsung it also going to launch it's new product in Jan 2025.

30 June 2024
Unprompted review
Rated 1 out of 5 stars

Doogee S61 Pro after 6 months has…

Doogee S61 Pro after 6 months has frozen so can't phone out or use apps and seller from ebay has told me it needs flashed. Phone was working well but after up grade it has not worked very very disappointed what a waist of money if I have to get a replacement D Mul.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Regular component Failure

Main camera failed first, will not focus, C USB port failed next couldnt charge, had to purchase a wifi charger. Speaker phone failed next, very faint sound, Battery life at 12 months was one day max with normal use. At 2 yrs battery required charging 2-3 times daily for about a month then failed completely & will not take charge.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, battery is fake, doesn't keep as promising, service and support doesn't answer on emails, I wasted only money.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Great sturdy phone, great value

Love this phone, got the S200 and it works brilliantly the battery lasts for days without needing charging.
Been a lifelong Samsung customer and this performs just as well as the S24, great camera, it's a big sturdy phone, some might find it too heavy, but I wanted something built to last and this definitely is.
It took about an hour to transfer everything over from my existing Flip phone
It cost £205 and took 2 weeks to arrive

20 December 2024
Unprompted review
Rated 5 out of 5 stars

First time Doogee customer

First time Doogee customer

Bought phone+tablet

The tablet has issues with battery contacted Doogee they helped me out with refund a portion i requested.

Other then that i see the reviews below giving bad rating but my experience is different from that still i give 5/5 for solving over email so quickly. Electronics have tendensy to fault sometimes out of nowhere even if it was created with care.

But im hoping it is resolved for the people having issues anyways.

12 December 2024
Unprompted review
Rated 2 out of 5 stars

Doogee v40 pro battery

Got my new doogee v40 pro.. for the 1st day everything is working fine..but regarding the battery which is i expect to stay longer time, its draining fast like maximum 1 day and half maybe..even if i didn't use it its still draining slowly..What should i do??

23 December 2024
Unprompted review
Rated 1 out of 5 stars

horrible company

The speakers are loud. I am on my 3rd Doogee, VMax, I keep hoping that the next one will be better. Not so. Every time something is wrong with it. And I have to spend money to take it to a repair facility to get it fixed. The phone is extremely slow, people say they can't hear me... But worst of all, is the company and their so-called "support system.". That's a laugh! I have the V Max Pro...it cost over $420. Not happy with the phone at all. The phone "looks" really good.... But at this point, with non-existent support, I would have to avoid it like the plauge.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Without a doubt the worst experience…

Without a doubt the worst experience with a phone that I've ever had, I purchased it brand new back in June and it had issues immediately. I should have returned it then but I had nothing else to use. Phone restarts every hour from the second I got it, constantly crashes, sometimes says there's no operating system installed. The touch screen works when it feels like it. It's overheated numerous times. And the the worst part of it all is that I've contacted customer services about 8 times on different platforms and I've never once had a response!. Under no circumstances would I recommend this company to anyone

11 June 2024
Unprompted review
Rated 1 out of 5 stars

My parcel shows delivery fail even…

My parcel shows delivery fail even though we are a factory with over 50 workers here at the time registered as attempted delivery. No delivery has been made and I don't have a phone. This company could not care less that the shipment has not been made. I have sent all the emails and they don't care. I don't have a delivery and I don't have a phone. Awful people to deal with.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Doogee is the worst dealer

The following issues have led me to conclude that the service I received was far below expectations:
1. Product Out of Stock: After placing my order and waited for a month, there is no delivery take place. After making the enquiry with Doogee, I was informed that the product I purchased was out of stock. This information was not made clear at the time of the order, and I only learned of the shortage much later in the process. This lack of transparency is highly unprofessional and unacceptable

2. Slow Delivery: The delivery took an unreasonably long time, far beyond the delivery window that was initially promised. Despite multiple inquiries on my part, I received little to no updates or explanations for the significant delays.

3. Customs Clearance Issues: To make matters worse, I was informed that the shipment was stuck in customs and that Doogee was unable to manage this aspect of the delivery process. As an international customer, I expected your company to handle all aspects of the delivery, including customs clearance. The lack of support or assistance with this issue has caused additional frustration and delays.

4. Broken Promises: Throughout this entire process, I was given numerous assurances about timely delivery and full resolution of compensation of USD 30, but these promises were never kept. The lack of communication and follow-through on your part has been deeply disappointing.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

I complained to doogee that I never received the tablet protective cover and they told me it should be dealt with by Amazon. Amazon don't want to know and neither do doogee. I then gat a card from doogee telling me if I give a 5 star review they will send me a tablet stand. On the back of the card it tells me " please don't mention any details about the free gift in your review "
So I thought I would just to let the public know what scammers these people are. I cannot unfortunately add a photo but would if that option was available

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Shocking company they don't reply to emails, they never update there products and if you give them a bad review on eBay they block you and get very assy towards you biggest scam company on the internet.

18 October 2024
Unprompted review
Rated 3 out of 5 stars

X97Pro richiamato x pericolosita

X97Pro
Buon smartphone entry-level ma....
Richiamato da Amazon per pericolosità delle emissioni rilevata in Francia dalla ANFR
Certificazione CE presente, emessa in Cina e non da un importatore europeo

20 August 2024
Unprompted review

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