Dollar Loan Center Reviews 

8,054
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kind demeanor, making interactions pleasant and supportive. The loan application process is frequently described as fast, easy, and smooth, contributing to a positive user experience for many people. Many people also highlight the excellent customer service received, noting the supportive and understanding approach from representatives. However, some customers also noted inconsistencies with the loan process and customer service. A few people reported issues with loan applications or denials after completing initial steps or even signing agreements, leading to frustration. Others experienced difficulties with document and ID verification, sometimes requiring in-person visits despite online submissions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising employees for being helpful, professional,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and easy loan process. Many... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting issues with loan approvals... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every time I need a loan I will use dallor loan cause the people are very professional and customer friendly they don't get pushy and seem to go out of their way to help you so thank you for the good... See more

Company replied

Rated 5 out of 5 stars

I've used Dollar Loan more than once. Both Ronie and Jessica (Carson City, NV) are both wonderful to work with. Always very friendly and very patient since I am sooo slow using a cell phone. I high... See more

Company replied

Rated 5 out of 5 stars

I have had 2 small loans from the Sheboygan dollar loan center both experiences have been pleasurable. They are fast and super easy to work with. Also I've never been to one of there stores I live up... See more

Company replied

Rated 5 out of 5 stars

Nikole who helped me at the Plover Wi location was awesome, and very professional & knowledgeable. I highly recommend going here if you need some extra cash, also smaller loans have a smaller monthly... See more

Company replied


Company details

  1. Financial Institution
  2. Loan Agency

Written by the company

Dollar Loan Center offers Signature Loans up to $5,000 in minutes. Call us today at 866-550-4352 for info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(8,054)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Kersten

Kersten, the representative from Dollar Loan Center who assisted me today, was very professional and polite. She is excellent at what she does.

31 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Kersten! Thank you for the stellar review!

Rated 5 out of 5 stars

Customer Review

Shyenne, and Sam are amazing, efficient and right to it! Thank you both ladies! :)

31 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Athena, thank you for the special shout out to our team members, Sam and Shyenne! Aren't they spectacular!

Rated 5 out of 5 stars

I love working with Cynthia every time…

I love working with Cynthia every time I come in! Awesome customer service and fast service, very kind and welcoming! Definitely recommend it here.

30 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Cynthia! Thank you for the stellar review!

Rated 5 out of 5 stars

Extra credit line

Was confused about my adding onto my loan but Sam at North Vegas store explained it all perfectly and was able to leave with cash in hand. Thanks so much for the help!!!

29 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Allison, thank you for the special shout out to our team member, Sam! Aren't they spectacular!

Rated 5 out of 5 stars

The staff at this location are the…

The staff at this location are the friendliest I have had the pleasure of dealing with. Very knowledgeable regarding their policies and procedures. Customer Service is through the roof!!! Sheana and Daisy were AMAZING!!!

22 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, GC! We are glad to hear your experience was above and beyond your expectations!

Rated 5 out of 5 stars

Great service

Cheyenne very helpful and made the process very quickly

21 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Cheyenne! Thank you for the stellar review!

Rated 1 out of 5 stars

This lady name Madison had poor…

This lady name Madison had poor customer services towards me making me do extra stuff that they make no one else do so basically she decided to not approve me and not follow the companies policy for approval

20 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We apologize for any inconvenience you may have experienced
with Dollar Loan Center, John. Please reach out to our customer service team at 1-866-550-4352 so we can address your concerns and work towards a better solution.

Rated 2 out of 5 stars

Bad customer service

The lady that was helping me get approved for a loan wasn’t very clear on exactly what was needed she was rude and had attitude when I had asked questions just no good customer service at all

16 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hi Amber! We apologize for the less than satisfactory experience you had with us. Please contact us at info@dontbebroke.com so we can look into this further for you. Thank you!

Rated 5 out of 5 stars

Sheyenne is good with her job

Sheyenne is good with her job. 5 stars

15 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

David, thank you for the special shout out to our team member, Sheyenne! Aren't they spectacular!

Rated 5 out of 5 stars

So there I was passing by I walked in…

So there I was passing by I walked in and met Maddie first I must say the most respectful person I’ve ever came across sweet and amazingly person I got a loan and I just wanna say thank you dollar loan and need more people like Maddie ty sincerely Chris caballero

7 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hi Chris! We always aim to leave a great first impression with new customers and we are glad you felt that way with Maddie. We hope to see you again very soon!

Rated 5 out of 5 stars

Went to the the Sahara location

Went to the the Sahara location , was assisted by Melissa I’m not big on reviews but

I just want to say I’m beyond pleased with her customer service . She’s literally amazing. Customer friendly , professional and patient . I thank you again love !

6 August 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Melissa! Thank you for the stellar review!

Rated 5 out of 5 stars

Super helpful Roxy was super nice and…

Super helpful Roxy was super nice and patient with us thank you !

22 July 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Roxy! Thank you for the stellar review!

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