Donald Russell Reviews 

2,927
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the premium meat products and ready meals exceptionally tender, delicious, and full of rich flavor. Shoppers frequently appreciate the convenient online ordering process and the careful packaging that keeps items securely frozen during transit. However, some customers also noted frustrating delivery delays and perishable items arriving completely defrosted due to courier issues. A few reviewers additionally mentioned encountering recurring problems with missing components or unexpected gristle in their meat cuts. Reviewers also stated that reaching support teams when facing these troubles can occasionally prove difficult.

What people talk about most

Product

Customers had ambiguous experiences with product, noting both high quality and concerning issues. Some... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing both high satisfaction and notable... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting mixed opinions among reviewers. While... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of frustration and historical... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer s... See more

Rated 4 out of 5 stars

I buy beef and lamb products from Donald Russell and they are excellent and good value. It's unfortunate, however, that they have ceased to offer free-range pork and poultry products, so I have to go... See more

Rated 4 out of 5 stars

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rathe... See more

Rated 3 out of 5 stars

First time ordering from them. The Christmas pudding was great but not sure it was worth £20. The pastry on the beef wellington was very chewy but the meat was good. The whole chicken was fine but... See more

Company replied


Company details

  1. Food, Beverages & Tobacco

Written by the company

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(2,927)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I haven't yet tried my latest order of…

I haven't yet tried my latest order of sirloin steaks, but in the past they were excellent. The alpine fries were delicious, and I know we can always rely on good quality meat and service from Donald Russell. If bought when on offer the meat is not expensive, and is reliably good.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

We keep coming back

We are long term customers of Donald Russell and have never been disappointed. From prepared meals, savings bundles and the range on offer, it is hard to beat.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Meat

I have used Donald Russell for many years and have always found their meat to be first class. The website is easy to navigate. Products are no dearer than my local butcher and come ready packed for the freezer. I have recommended them to most of my friends.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Long term dealings with Donald Russell.

We have dealt with Donald Russell for a number of years now and continue to because of the overall quality of their products and the range available. Apart from fresh food we also select items from their prepared meals from time to time and we have our favorites which include good quality ones like spaghetti bolognese to their range of currys. What ever we order it is well packaged and delivered in a matter of days. The only negative I would say is the polystyrene boxes the order is delivered in are a real pain to break down into small enough bits to get the whole lot into my bin.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Food was good

Not sure if you are aware though I sent an email with photos … the box top was totally smashed in. Luckily the currier switched his route to get it to me before any food deteriorated .
Now as for the content all I had has so far been good. Thank goodness the chicken isn’t pumped with water as seems to be when purchasing in some supermarkets. No problems at all. Thank you

12 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had several deliveries now from…

I have had several deliveries now from this seller - I have had the rib-eyes, the lamb chops, pork chops, short rib beef, duck and poultry and other items, it is superior quality and well priced. Always packaged extremely well - I am happy to recommend and I shall continue to use these wonderful producers.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Christmas purchase that stunned us

Last Christmas I decided to do things a little different, I looked at buying in a meal for two and I came across Donald Russell and what I saw was perfect, it arrived and was as described, an absolute bargain but there is more!! I have since bought many more items from them and as of yet everything has been exceptionally good quality, all boxed up and delivered to your doorstep in a box which keeps it frozen for you

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

Consistently excellent. I am a regular customer of Donald Russell and am very happy to recommend them. Their beef is outstanding and could be served at any fine dining restaurant. Just follow the cooking guidelines and you won’t be disappointed. All of their products are top quality. Please don’t ever change!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Very good quality delivered with care and excellent packing would recommend to anybody that wants good value products

23 October 2025
Unprompted review

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