Dollar General Reviews 

673
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, most reviewers were let down by their experience overall. Customers frequently encountered rude and unprofessional staff who displayed negative attitudes and were unhelpful. Many people were dissatisfied with pricing, noting discrepancies between shelf and register prices, and issues with sales or coupons not being honored. Reviewers also reported long wait times and a lack of assistance, contributing to poor customer service. Additionally, some stores were described as dirty and disorganized, with cluttered aisles. However, some customers also noted positive experiences. A few other people felt that certain employees were helpful and friendly, with some praising specific staff members for their hospitality. Some reviewers were happy with particular locations being clean, organized, and well-managed.

What people talk about most

Staff

Reviewers mention negative feedback about staff, with many customers reporting rude, obnoxious, and unhelpful... See more

Product

People report ambiguous experiences with product quality and availability, with some customers expressing... See more

Price

Customers expressed significant dissatisfaction with pricing, citing that many items were extremely high,... See more

Customer service

Users describe negative interactions with customer service, often citing horrible service and a lack of care... See more

Location

Reviewers highlight ambiguous aspects of location, with many mentioning specific addresses and the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

DG stores bleach and other highly dangerous chemicals on the top shelves. I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves a... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


Company details


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1.8

Poor

TrustScore 2 out of 5

673 reviews

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No recent history of asking for reviews

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1.8

All reviews

(673)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If you purchase beer or wine or…

If you purchase beer or wine or cigarettes not only will someone check your ID but they will scan it into the system.

So they can sell your data to marketing firms.

Do not hand them your ID, let them read your birthday while you hold it.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

DG & PTSD

I go into this store, 675 Elm, & was met with an extremely rude young black girl. I have PTSD and was having a very rough day already. I was shaky, my hands were shaky, & I was having a hard time keeping balance. During the time I was putting my things on the counter I began to zone out & start having a flashback with my face pointing in her direction.. I could not see her at all for a couple of moments there and all of a sudden I was RUDELY brought back to the present with her looking at me with disgust and saying "What?" with an attitude. Didn't want to have to explain PTSD to someone who wouldn't understand so I said "Nothing". I continue to load the last bit of my stuff on the counter while my hands & I are shaking. I felt my hands about to let go of everything I was holding so I quickly put what I was holding onto the counter as quickly as I could. She then asked me with her RUDE little attitude "Why you throwin stuff on the counter for??". Again, not wanting to explain PTSD I said to her "I'm just putting my stuff on the counter.", she looked like she couldn't handle that response so she called out to her coworker, a very sweet older lady, to come and ring me up and she walked off. Still shaking, I drop my wallet on the floor & continue the purchase while trying to maintain my composure.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

First of all you need more than 1…

First of all you need more than 1 cashier and they need to know how to void an order. Was in line today behind a known drug user. Girl tried to run her card 3 times. I was in line waiting for 15 minutes. Finally get up there. Put my stuff on the belt had at least 60 dollars of stuff. The crackhead comes back behind me and wants to try another card. The cashier kicked me outta line. Took my shit and put it back. Never again. There were 7 people in line when I walked out of th store.she was still trying to ring out the crackhead. You lost a 60 dollar order over 3 boxes of kraft macaroni and cheese.

2 June 2025
Unprompted review
Rated 4 out of 5 stars

Dollar General IS THE GENERAL

Every time I go to a Dollar General it's is for other store brand items that Walmart or other places have Way overshot in price. In all my years of experience with Dollar general they are Definitely my goto store for a ton of things. Dollar General is the best location for "as Seen on TV" items or other items that you would normally see at big box store.

31 May 2025
Unprompted review
Rated 2 out of 5 stars

The dollar general on 9585 Scott is…

The dollar general on 9585 Scott is nice and clean and the ppl are nice. But this will be the 3rd day of me going to their store and im going to be pissed if they are closed again before the closing time before 10 pm. This is annoying because I rush to get there, and I get there at least 10 mins before closing time and the door is already lock. I work from 9am to 9 pm so its hard to get there before so I go after. if you're going to close 10 mins early pls note that on your site and hours of operation.

26 May 2025
Unprompted review
Rated 2 out of 5 stars

Very clear cut deception and theft by…

Very clear cut deception and theft by the company. They stole $4.00 from me.
I created a list in their App specific to my local store for shopping later in the day. Added 2 items to it and applied applicable digital coupons. App told me costs (ignoring taxes) should be:
Price: $9.50
Coupon Discount: -$3.50
Total: $6.00

Went to store, purchased the 2 items. Receipt at home...
Price $11.50
Coupon Discount Applied: -$1.50
Total: $10.00

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Great store I frequent it a lot...and…

Great store I frequent it a lot...and all of the associates are super nice except for the one that checked me out today. Andrea...Rude, Rude, Rude...not a hello or thank you or a goodbye...but she spoke to the lady behind me...poor customer service for some people I guess...

10 May 2025
Unprompted review
Rated 4 out of 5 stars

The dollar general on Decker Blvd

The dollar general on Decker Blvd, Austin tx. has made a huge turnaround. The store has finally made great changes. Clean. Things in order. Manager very friendly. Makes you want to shop there again.

1 April 2025
Unprompted review
Rated 3 out of 5 stars

The three stars or for employee at…Dollar general in George Washington named tye he's nice smart knows what he's doing

The three stars or for employee at Dollar general named tye
in George Washington's Dollar general there's this one kid in there working today that took so long it took like almost like an hour to scan something I was about to leave another employee there can't even go to the register when there's a whole line of people and just lets the dumb kid do it horrible experience only tye was the best one there and don't be having people take 30 minutes for a employee to help them with the app when they can't even do it at home just to get $1 discount for crying out loud it takes forever

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Employees need to learn customer service

I had a bad experience with Dollar General in Nottingham MD and for my trouble the district Manager told me to go to the store and ask for Steve. He was not interested in giving me the $20 GC that I was told to pick up from him. I left my name and phone # for him to
call me after he spoke to the district manager and that was over a month ago & I have never heard from him.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

It was OK until i walked out the door

It was OK until i walked out the door, which will be for the last time!! There were 2 women, I don't know if one was coming to visit or to work that shift also bit receipt shows 4:09pm on this fine day and says BREEANNA as person on register. Anyway, as I walked out I got shouted at a very loud almost screaming voice, Byyyeeee!!! It couldn't be the woman at the register as she looked quite old.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

The manager of the Dollar General

The manager of the Dollar General in Coarsegold California, Mellisa has made a tremendous improvement in my shopping experience. Before her, navigating the isles was impossible. Stocking racks blocked so many isles that customers could not navigate the store. The employees had a sour disposition when dealing with customers. Mellisa has turned everything around. Employees are friendly, very few racks if any blocking isles.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

What greeted by a furry barking at me…

What greeted by a furry barking at me saw a what looked like mold in one of the slimes (slime was opened) 3 year old pee peed in the health aisle told the employee (furry) he just barked at me left terrified don’t come here

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Trashy Store

Store is always trashed. Stuff everywhere. Shelves half empty. Manager yelling at someone every time I go in. It’s exhausting.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Dollar General is a Mess

Stores are dirty, shelves are always a wreck, and prices ain’t even that cheap anymore. Staff looks overworked and don’t care. Used to be a quick stop, now it’s just frustrating.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

I don't understand how eggs at the…

I don't understand how eggs at the butternut st location are $9.00 they don't even have the price showing how much they are and on top of that the eggs doesn't even have the price you only find out the are $9.00 when you go to checkout save a lot eggs are $5.69 but yet at dollar general they are $9.00 smh

19 March 2025
Unprompted review

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