Dollar General Reviews 

673
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, most reviewers were let down by their experience overall. Customers frequently encountered rude and unprofessional staff who displayed negative attitudes and were unhelpful. Many people were dissatisfied with pricing, noting discrepancies between shelf and register prices, and issues with sales or coupons not being honored. Reviewers also reported long wait times and a lack of assistance, contributing to poor customer service. Additionally, some stores were described as dirty and disorganized, with cluttered aisles. However, some customers also noted positive experiences. A few other people felt that certain employees were helpful and friendly, with some praising specific staff members for their hospitality. Some reviewers were happy with particular locations being clean, organized, and well-managed.

What people talk about most

Staff

Reviewers mention negative feedback about staff, with many customers reporting rude, obnoxious, and unhelpful... See more

Product

People report ambiguous experiences with product quality and availability, with some customers expressing... See more

Price

Customers expressed significant dissatisfaction with pricing, citing that many items were extremely high,... See more

Customer service

Users describe negative interactions with customer service, often citing horrible service and a lack of care... See more

Location

Reviewers highlight ambiguous aspects of location, with many mentioning specific addresses and the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

DG stores bleach and other highly dangerous chemicals on the top shelves. I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves a... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(673)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I went to Dollar General located at…

I went to Dollar General located at 6971 Taft street in Hollywood, Florida and it was disgusting from the Manager's attitude towards the customers to the sight of the entire store. Very very nasty. You need to do better in hiring the unprofessional managers that you do. Also the worker showed the same attitude. This was at 1:45pm on Saturday, August 2025. I would not recommend anyone to do service here . The store itself is a hazard.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

i thought that dollar general was for…

i thought that dollar general was for the less fortunate public i was wrong in thinking that… i was helping an 80 year old lady move and we needed about 4 boxes to finish up DG emp says corparate policy no boxes to be given out and she was not the nicest in telling me and i was not the nicest in hearing it are you kidding me just exactly how much can corparate make off 4 boxes to where the public could not have them i would have gladly brought them back Soooo i’m not going back i was so 😠 upset for that older lady on a budget and having to pay for boxes hope your happy corporate!!! hope you got rich over 4 boxes!!! i’ll tell everybody that will listen to me…..👂 how stingy and selfish you are!!!!!!

17 July 2025
Unprompted review
Rated 3 out of 5 stars

Why do they not care about their…air-conditioning

Why do they not care about their employees more?
In Howard city michigan it was uncomfortably hot in the store today
It's 87 degrees outside.....
Employees report it's broken!!!!!
And last year at this time
It was still hot in the store.....
Wake up management
Money isn't everything!
People matter....
Usually these reviews go un noticed.....oh boy

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Dollar general has one of my worst…

Dollar general has one of my worst reviews. I bought a Moto g 5g from there and they said you need to activate it and bring it back. I activated it and never brought it back since I paid for it. They said bring it back. I showed them my ID. I have a feeling they are using cheaper hardware or something like Walmart. Maybe an RFID tag but I've had problems with it ever since.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE AT STORE # TILL

I went to store # TILL N MacArthur in Warr Acres, OK. THE BEST EVER. Esther, an employee was so kind , happy and helpful. I don't usually go to this store, but I will from now on! GIVE ESTHER A RAISE! She is a hard worker. Store was clean and organized, which is a big plus! THANK YOU!

6 July 2025
Unprompted review
Rated 1 out of 5 stars

I have shopped here since it opened

I have shopped here since it opened. It’s clean & well stocked. The manager embarrassed me in front of customers when 2 different cereals were on end aisle together both 2/$6. I thought you could buy one of each..Kellogg & General Mills. When I tried to buy them, the manager yelled at me when I suggested to change the display so not to be confused. “It stays the way it is!” I’ve been going there since it opened. The address is 85 S. Main St. Munroe Falls, Oh.

3 July 2025
Unprompted review
Rated 2 out of 5 stars

Whole store needs better customer service training

The girl in there, Deajiah, was dry and had a little attitude.... didn't greet, didn't smile.I don't believe she wanted to check us out but since daughter just walked straight up to the register she had a blank stare then started ringing the stuff. I asked her was she open and ready that we could just wait for the young man that actually had his light on. With a little attitude she says "I mean... I didnt call her up here but can ring her up." But did manage to mumble "have a good day" that was dry as well. So I returned the energy and said "you too". Then when we were walking away, her to her coworker said, "See! Thats what I'm talkin' bout!"

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Bad cust9mer service

Line was 5 deep with one cashier, while 2 others are chatting and swearing in the back room. One walked out, think manager with still 3 In line and did t bother to help just walked away. New Market in washburn Iowa. Same everytime u go in. Many in line w8th 1 cashier and they don't even bother asking for back up

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Did you go to Dollar general you cannot buy laters without a ID but you can buy a grill later without ID customers got to stand in a long line wait to be waited to be checked out because I can't do self-checkout because accused her customers are stealing product and not ringing it up so you have employees outside smoking cigarettes and people standing along line and they don't play their employees enough that's why they go through so many employees and then you get somebody new and there don't know what's going on and then they can't get their proper help they need because their coworkers outside smoking a cigarette in a store I'm talking about is in McVeytown Pa and don't bother calling the DMS don't want to do nothing either they don't contact you back so you're better off to go to Walmart or any other stores because a Dollar general is a joke half the time

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Watch your receipt

I have to really watch my receipt as each time you buy something that is "supposedly" on sale, they charge you more than the sale price. You also have to be good in math, as the receipt gives you the item original price and then subtracts how much you save at the end. Forget buying a lot of stuff on sale, it will take you all day to figure out if you got ripped or not. I like their convenience to my home, but you can't rely on being charged correctly.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

False Advertisement

This was the third time I didn't geet the $5 off when you spend $25 on a Saturday. Digital coupon and receipt coupon didn't work. Customer services even said there was a problem. It happened to another person last Saturday as well. They won't correct it. That's false advertising. Never again will I ever spend another dollar with them ever again.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Oakland TN 6016

The store number 6016 in Oakland TN has gone down hill in the last four years. I use to like shopping there. Now you can not get down any of the aisles. It use to look great. Now its a obstacle course. You have to leave your basket at the end of an aisle, because you can not get your basket down it. The ac is out, the coolers on the wall are leaking all over the floor. And I did not see any wet floors signs out by it. the store is a mess.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

They are a drop off for Fed Ex

They are a drop off for Fed Ex. I dropped of 3 packages, only 2 scanned (which I found out after I left) I had asked for a ticket when I was there and they don't do that its all electronic. So I called Store first thing in the morning and asked about it, well they scanner doesn't always work, they claim it will be picked up yet, however when I asked about rescanning it so that it's in the system the manager Brooke hung up on me. Tried calling back, they would not answer. Called their corporate office to talk to them and they were not much better.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

RUDE MANAGER

I have shopped at dollar General on Medaryville since they opened here and treated like trash today when i asked the manager if i could take a few discarded boxes,oddly they never have anyone at the register and you can see people walking out with merchandise about any time,....and they are afraid you will steal an empty box and be rude about telling you so.never again shop there

5 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look