I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I received a great assistance and…
I received a great assistance and support from the Dohop team after having a flight change with Easyjet
4 February 2026
Unprompted review
Reply from Dohop
Hi Silvia,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
everything as it said
2 February 2026
Unprompted review
Reply from Dohop
Hi Niana,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Super scammy, masks itself as a "direct" purchase, but really just 3rd party provider with MANY strings attached
Super scammy. Vueling has integrated DOHOP into their site so it LOOKS like you're booking direct (something I always try to do because if anything happens, you're dealing with the airline directly).
I thought I was paying Vueling and booking through vueling (again, it's on their own website!) and then I see the charges come in from DOHOP. I was annoyed, but I thought, well it's fine - they must still respect the same policies as Vueling if they're literally on their site.
Wrong! I started getting emails from DOHOP like "don't forget to protect your trip because if your first flight is delayed and you don't make you're connection, we're not going to cover it!"
Defeats the whole purpose of booking "direct" and, if I had known and they weren't super shady about the REAL purchase, I would've just bought from Booking/eDreams/Kiwi or any of the other 3rd party slop that is AT LEAST cheaper than DOHOP and just as slimey!
30 January 2026
Unprompted review
Reply from Dohop
Dear Riley,
Thank you for the information provided.
We’re truly sorry to hear about your experience.
To know more about Dohop please read kindly our Terms and Conditions which you accepted during the booking process and which you may find in your Dohop booking confirmation:
https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions
This information may be useful for you in case you wish to upgrade the Tier in your current Dohop booking or if you land in the future on another booking platform powered by Dohop.
Kind regards,
The Dohop Customer Care Team
WORST EXPERIENCE SO FAR !
30 January 2026
Unprompted review
Reply from Dohop
Dear Hugo,
Thank you for your feedback and for taking the time to share your experience with us. We are very sorry to hear that your experience with Dohop has been the worst so far.
Without more details, it is difficult for us to understand exactly what went wrong, but we would like to look into this and assist you. Please email us a brief description of what happened and, if available, your booking reference to service@dohop.com so our team can investigate the case in detail.
We take feedback like yours very seriously and use it to improve our service.
Kind regards,
Dohop Support
Efficient and helpful
Iris was extremely efficient, helpful and friendly. This was not an emergency, flight times had changed and I wasn’t going to make a connecting flight.
She was reassuring from the start that things would be sorted.
22 January 2026
Unprompted review
Reply from Dohop
Dear Maureen,
Thank you very much for your review and kind words about Iris.
We are delighted to hear that she was efficient, helpful, and friendly, and that she reassured you from the start when your flight times changed and your connection was at risk. Knowing that you felt confident things would be sorted is exactly the experience we aim to provide.
We will make sure your feedback is shared with Iris and the team, as it helps us continue improving our service.
If you ever need assistance again, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Great service
I was guided and very well advised. Then, in 10 days, I received the refund. I can only say that the customer service is truly exceptional. Sincere compliments.
18 January 2026
Unprompted review
Reply from Dohop
Dear Raffaele,
Thank you very much for your kind words and sincere compliments about our service. We are delighted to hear that you felt well guided and well advised throughout the process, and that your refund was completed within 10 days.
Providing clear support and efficient handling of cases is very important to us, so it is great to know that our customer service met your expectations.
Your feedback is truly appreciated and helps us continue improving our services for all travelers. If you need any assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Cancelled Flight
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full refund in the next 7-10 days. Will definitely take out their insurance when booking EasyJet again
28 January 2026
Reply from Dohop
Dear Redha,
Thank you for taking the time to share your experience. We are very pleased to hear that Anna was able to contact easyJet on your behalf regarding your cancelled connecting flight and that this removed some of the hassle for you. It is great to know you received a quick reply and that a full refund is on the way.
We truly appreciate your trust in our service and your intention to take out our insurance again when booking with easyJet in the future. Feedback like yours helps us continue improving our support.
Kind regards,
Dohop Support
Reply from Dohop
Dear Mary,
Thank you for your kind review and for sharing your experience with us.
We are very pleased to hear that our colleague was both helpful and professional during your interaction. Providing clear and supportive assistance is very important to us, and feedback like yours helps us confirm we are on the right track.
If you have any further questions, need assistance with a future booking, or would like to share more details about your experience, please feel free to contact us at service@dohop.com and we will be happy to help.
Kind regards,
Dohop Support
Satisfactory outcome
27 January 2026
Reply from Dohop
Dear Kirstine,
Thank you for your review and for sharing that you had a satisfactory outcome with us.
We are pleased to hear that things worked out as expected, and we appreciate you taking the time to leave this feedback. We are always looking for ways to improve our services, so if there is anything that could have made your experience even better, we would be grateful to hear more details.
If you would like to share additional comments or need any further assistance, please contact us at service@dohop.com with your booking details.
Kind regards,
Dohop Support
Great service dealing with ongoing changes.
Flight from IOM to Liverpool delayed which meant I would miss connecting flight. Phoned Dohop and within hour offered alternative flight arrangements. However other delays then occurred in fast changing situation which required further phone calls to identify other alternatives. All worked out satisfactorily. Staff (including Bertha and Iris) were extremely helpful.
27 January 2026
Reply from Dohop
Dear Gerard,
Thank you very much for your review and kind words about our team, especially Bertha and Iris.
We are glad to hear that, despite the delays on your flight from IOM to Liverpool and the fast-changing situation, our agents were able to support you with alternative arrangements and that everything worked out satisfactorily in the end.
Your feedback about handling ongoing changes and multiple calls is very valuable and helps us continue improving our service in complex travel situations.
If you have any further comments or need assistance with a future trip, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Dohop is fraudulent and a money-fleecing scam!
This company is fraudulent and an absolute scam. Got scammed, accidentally clicking (and stupidly not double checking as I usually would) on their link in Google which is duplicated, very cleverly, on Easyjet branding. Even their systems for booking (I am a regular Easyjet user), etc, in fact virtually EVERYTHING was identical to the usual Easyjet booking experience. I was then charged >£10 for the service. Thankfully I still received my Easyjet tickets, however be warned and more careful than I when searching for Easyjet via Google.
8 January 2026
Unprompted review
Reply from Dohop
Dear Rachel,
Thank you for your review and for sharing your experience with us.
We are sorry to hear about the confusion regarding the easyJet-branded booking flow and the service fee you were charged. Dohop partners with airlines, including easyJet, to provide connection and booking services, which is why the branding and booking experience may appear very similar. However, we understand how this could feel misleading, especially when reached via a search engine link.
We would like to look into the specific booking you made and review the information and fees shown at the time. Please contact us at service@dohop.com with your booking details so we can investigate further.
Thank you for your feedback; it helps us improve our communication and transparency.
Kind regards,
Dohop Support
Reply from Dohop
Dear Sarah,
Thank you for your review and kind words about our service.
We are pleased to hear that you found Dohop very helpful, and we appreciate you taking the time to share this positive experience with us. Feedback like yours helps us confirm that we are on the right track and motivates our team to keep improving our services.
If you have any suggestions on how we could support you even better in the future, please feel free to share them with us at service@dohop.com.
Kind regards,
Dohop Support
Insurance with DoHop is extremely worth…
Insurance with DoHop is extremely worth It! They’re quick to respond and will respond worldwide.
20 December 2025
Reply from Dohop
Dear Mr. Hansen,
Thank you very much for your positive feedback and for sharing your experience with our insurance service.
We are delighted to hear that you find our insurance “extremely worth it” and that our quick response times and worldwide support have been helpful to you. Providing timely assistance and reliable coverage wherever our customers are in the world is very important to us.
Your kind words are truly appreciated and will be shared with our team, as feedback like yours helps us continue improving our services.
If you ever need any assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
I had communication thought out the…
I had communication thought out the whole process and it was firm and clear and we got a good end result.
23 January 2026
Unprompted review
Reply from Dohop
Dear Mr. Karamuca,
Thank you for sharing your experience with us.
We are very pleased to hear that you felt well informed throughout the whole process and that our communication was clear and consistent. It is great to know that this helped you achieve a good end result with your trip.
We truly appreciate your feedback, as it helps us confirm what we are doing well and where we can continue to improve. Should you need any assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Good customer service and followed through with refund
My first flight was delayed, causing me to miss my connection and be stuck overnight. I called Dohop customer service. They informed me that I should buy a new flight and a hotel under a certain amount (I believe it was $100) and then submit a claim. I did this and submitted a claim for the new flight, hotel, transportation, and food. I received the full refund about a month later. I recommend the company!
18 December 2025
Unprompted review
Reply from Dohop
Dear Ms. Bond,
Thank you very much for your review and recommendation.
We are pleased to hear that our customer service team was able to guide you clearly when your first flight was delayed and you missed your connection. It is great to know that the instructions regarding purchasing a new flight and hotel and then submitting a claim were helpful, and that you received a full refund for your expenses.
Your feedback is very valuable to us and helps us continue improving our service and support during disruptions.
If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Helpful
Responded Positively with a satisfactory outcome. A bit protacted but nevertheless helpful.
21 January 2026
Unprompted review
Reply from Dohop
Dear Mr. Hawes,
Thank you for your review and feedback. We are pleased to hear that our team responded positively and that you had a satisfactory outcome in the end.
We are sorry to hear that the process felt a bit protracted, and we appreciate you highlighting this. We are continually reviewing our processes to reduce resolution times and make the experience smoother for our customers.
If you have any further suggestions or need assistance in the future, please feel free to contact us at service@dohop.com with your case details.
Kind regards,
Dohop Support
Perfect was so helpful and I received a…
Perfect was so helpful and I received a refund
16 December 2025
Unprompted review
Reply from Dohop
Dear Char,
Thank you for your review and kind words. We are very pleased to hear that everything worked perfectly for you, that our team was helpful, and that you received your refund as expected.
We always aim to provide clear support and efficient resolution of refund requests, so your feedback is very encouraging and helpful for us as we continue to improve our service.
If you ever need assistance with future bookings or have any questions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Bad advice and poor customer service
We arranged a connecting flight through EasyJet's website unaware of 1) who Dohop were and 2) that we were using their services up until very late on in the booking process. It came as a shock to see the added charge to our booking, because this wasn't made clear at the start of the process. More concern though was how little time there was between connections they had suggested. After completing the booking and reviewing the full details of the itinerary we discovered that we had exactly 1 hour for our family of 4 to disembark from a connecting flight providing it wasn't delayed, pass through security as non EU customers in peak holiday season, collect our suitcases from the conveyor, leave arrivals and reenter the airport to drop off our bags before check-in closed. The time would have seemed adequate for a single passenger carrying hand luggage, though not for us. Concerned that we may end up stranded, we sort to cancel our flights within the next 24 hours. EasyJet were great, they empathised, apologised for the situation we were put in and arranged full refunds of the flights. However, Dohops response was very different. They don't recognise cooling off periods and refused to refund their service charge despite the problem being caused by their company and not EasyJet. All we received in response was quoting of terms and conditions that weren't clear to see at the time of booking. From a customer perspective we feel that we were given bad advice from Dohop. Yes, we went ahead and completed the booking, though a reasonable cooling off period should be offered. No doubt this review will receive a response from Dohop requoting terms and conditions as well as claiming adequate connection time was provided, though they are missing the point. As customers we weren't comfortable with the situation and responded with our concerns promptly, good customer services would have shown understanding and flexibility neither of which we received. We will avoid using Dohop in the future.
21 January 2026
Unprompted review
Reply from Dohop
Dear Mr. Holter,
Thank you for taking the time to share such detailed feedback about your experience.
I am sorry for the stress and concern caused to you and your family regarding both the visibility of our involvement in the booking flow and the short connection time for a family of four with checked baggage. I also understand your disappointment about the refusal to refund our service fee when you decided to cancel shortly after booking.
While I cannot change what has already happened, we do take your comments seriously and use them to improve how our services and terms are presented, as well as how we assess and communicate connection times for different types of travellers.
Kind regards,
Dohop Support
Thanks for all the help rearranging my…
Thanks for all the help rearranging my flight Yullia
19 January 2026
Reply from Dohop
Dear Ms. Gibson,
Thank you for your kind review and feedback.
We are delighted to hear that Yullia was able to assist you with rearranging your flight and that you had a positive experience with our support. We will make sure your appreciation is passed on to her and the team, as feedback like yours helps us recognise what we are doing well and continue improving our service.
If you ever need assistance with future trips or have any questions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Reply from Dohop
Dear Mr. Chadwick,
Thank you very much for your review and kind words about our service.
We are delighted to hear that we were able to sort your travel issues easily and effectively, and that you found our service excellent. Feedback like yours helps us confirm that we are on the right track and motivates our team to keep improving our support.
If you ever need assistance with future trips or have any suggestions on how we can make the experience even better, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
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