When booking my flight through Dohop, I paid the premium for "Connect-sure," thinking I'd be helped with my transfer at the airport in question. This turned out to be incorrect, as Dohop, based in Eng... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Everyone I was in touch were very nice, reliable and responsive. When our flight was changed- Dohop team explained us everything, advised the alternative flight and covered all the expences caused by... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
4.0
Great
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Fast and efficient refund procedure
Fast and efficient refund procedure. Very good communication
27 March 2026
First information was not clear -second…
First information was not clear -second with Georgina by phone perfec, very clear and friendly
8 April 2026
Be careful with this company
Be careful with this company, as they act like scammers, especially on Skyscanner. They create misleading pages that resemble airline websites and then attempt to charge you quietly, even when no service has been provided. They may charge you a few days later for the same transaction you already canceled through their support.
In my case, I was redirected to a misleading page that looked like Vueling, but it was actually Dohop. They failed to book any tickets for me, but still charged my card for their fee and one of the tickets. After spending the whole day dealing with support to cancel a service I never intended to purchase, they charged me the same amount again the next day.
15 April 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer support! Everything was handled quickly and professionally.
Special thanks to Natalia, who was extremely helpful, clear, and attentive throughout the entire process. She made a stressful situation much easier to handle.
Highly recommended!
14 April 2026
Reply from Dohop
Hi Anne,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Very positive experience
Everyone I was in touch were very nice, reliable and responsive. When our flight was changed- Dohop team explained us everything, advised the alternative flight and covered all the expences caused by the change. The refund process was very easy and clear. It was a great service and very positive experience. Thank you.
30 March 2026
Unprompted review
Reply from Dohop
Hi Maria,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Issue resolved quickly!
7 April 2026
Reply from Dohop
Hi Filipa,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
It was a great experience to have the…
It was a great experience to have the flight changed after I got disruption of my original flight which included self transfer.
27 March 2026
Unprompted review
Reply from Dohop
Dear Ramy,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reply from Dohop
Dear Customer,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Dohop’s websites have the look and feel…
Dohop’s websites have the look and feel of a regular airline including the airline’s name in the URL. When you book through them and things go wrong they suddenly become a search engine for flights and the customer service is so kind to explain to you that you were stupit enough to book through them and that you can kiss your money goodbye. My advice, book with regular airlines and not through flight by night scammers.
As explained by Dohop in their last reply, I tried nto book with an airline and was redirected to Dohop. Hoiwever, the URL made you believe that you were still on the airline's website. You think your ticket is issued by the airline but it is not. Every leg of the voyage comes with a separate ticket, so that in case one leg gets disrupted or delayed, you cannot claim any refund, compensation, or rescheduling for the other legs. Like I wrote earlier, go with regular airlines.
8 April 2026
Unprompted review
Reply from Dohop
Dear Hans,
Thank you for leaving your feedback!
Please be informed that Booker may start looking for flights on airline's website, however, if no direct flight is possible, the system will notify you that there will be a redirection to our platform.
We were not able to fins any details of your booking, in order to provide you more information, unfortunately. Therefore, we kindly ask you to provide us more details of your booking.
Warm regards,
The Dohop Customer Care Team
__________
UPD on 10 April 2026:
Dear Hans,
Thank you for providing your booking details!
According to our system, you have Unprotected booking and you have paid only for a booking fee, that is paid to our company to book flight with connection in one go. As far as we see, our agent has already assisted you and left authorisation notes with an airline.
Respectfully,
The Dohop Customer Care Team
Refund of extra expenses
After a delayed flight from Ryanair in Naples that would subsequently lead to a loss of connection flight in Bergamo, I had to by a new ticket plain, that was fully refunded, as well as the extra food expenses.
9 February 2026
Unprompted review
Reply from Dohop
Hi Miguel,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
5 stars realy helped and did a great job…
5 stars realy helpfull and did a great job got every thing sorted right away no problems very nice to talk to thanks very much
7 April 2026
Reply from Dohop
Hi Liam,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Got my money after 30 days or so
Got my money after 30 days or so, very thankful 🥹
7 April 2026
Unprompted review
Reply from Dohop
Hi William,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reply from Dohop
Dear Suzanne,
Thank you for leaving your review!
We are really sorry that you have faced with such experience during booking with us.
As far as we see, you have contacted regarding Dohop Booking fee and we have provided you all relevant information regarding to this. Please note that during the booking process you might see this amount in the basket and you have accepted out T&C, where its policy is described. As soon as you have accepted it, means you have totally agree with that and is informed what for exactly you will be charged.
Hope this information was useful for you.
Kind regards,
The Dohop Customer Care Team
Never use Dohop!! Booked simple flight to get back to US…
Booked simple flight to get back to US from Bulgaria. Took two flights, simple short flight to Athens, then Athens to New York. Just found out my flight was changed from leaving Tues, to now leaving on Mon. Not delayed but pushed forward to day before. Now we have to change plans, plus we arrive in New York at 11pm instead of 11am, so no connecting flights to get home to AZ, have to spend night in NY. Dophop notes smaller provision in there terms not responsible, and airline says sorry booked with 3rd party .
Never use these guys!!!!!
5 April 2026
Unprompted review
Reply from Dohop
Dear Jared,
Thank you for leaving your review!
We are sorry that you have faced with such inconveniences during planning your trip!
According to our system, you have paid only for a booking fee, however not for any type of protection.
Booking fee is paid for the possibility of booking 2 separate flights in one go. To be more precise, with this service level we are to:
- Make your purchase as simple as possible;
- Book your entire route in one go;
- Send you a full summary of your route.
Please note this booking fee does not provide an additional protection service for your self-connected flights in cases of disruption (which is included in the second type of service we offer during the booking, which is Connect Sure service).
Therefore, we are not able to proceed with any assistance on our side.
Hope this information was useful for you.
Kind regards,
The Dohop Customer Care Team
Nicolay was very helpful and calmed us…
Nicolay was very helpful and calmed us down after 1 leg of our 4 leg trip was cancelled. He offered us alternatives and booked us on them saying he’d get in touch with our airline to send us confirmation of the change, which they did very quickly. We are very pleased with his service.
31 March 2026
Reply from Dohop
Hi Pamela,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
scam
scam, didn't get tickets, get that info at the check in gate at the airport, that we don't have tickets, DOHOP just said sorry, we can nothing to do, vacaction ruined, the same day tickets is 5x more expensive, hotel booking is also ruined.
3 April 2026
Unprompted review
Reply from Dohop
Hi Roman,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to rectify this technical issue.
Please contact us at service@dohop.com and email us all the receipts of the flights you were forced to purchase yourself so we can make things right and reimburse the price difference between your initial tickets price and the new tickets price via a bank transfer or via a Wise transfer.
Your feedback helps us improve, and we’re committed to ensuring this doesn’t happen again.
Kind regards,
The Dohop Customer Care Team
Reply from Dohop
Hi Alireza,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Kind and helpful guidance
Kind, helpful and flient guidance through the process of rebooking the flight tickets when we missed the flight because of delay of the previous one.
31 March 2026
Unprompted review
Reply from Dohop
Hi Martin,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
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