I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The support and the service was 10/10
The support and the service was 10/10, quick and easy to fix the problem I had :)
20 March 2026
Reply from Dohop
Dear Customer,
Thank you so much for your kind review and positive rating of our support and service.
We are very pleased to hear that your issue was resolved quickly and easily, and that your overall experience with us was “10/10”. Feedback like yours lets us know we are on the right track and helps us continue improving our services.
If you ever need assistance again or have any questions in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
quick response from Dohop team
16 March 2026
Reply from Dohop
Dear Mr. Basuoni,
Thank you for your positive feedback and for taking the time to share your experience.
We are pleased to hear that you received a quick response from the Dohop team, as providing timely support is a key priority for us. Your comment reassures us that we are on the right track and helps us continue to improve the service we offer to our customers.
If you ever need assistance in the future or have any suggestions on how we can further improve, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Scam DO NOT USE
I want to warn people to not book with this company. Because you book through them if anything goes wrong and flights only refund to them. But that's if you can get a refund, as they say they can't contact the airlines themselves, as they cannot cancel valid and active tickets. So you have to spend ages jumping through the hoops they give you to try to get refunds from the individual airlines yourself. When eventually you do get a refund from an airline it goes to them rather than you and they refuse to send the refund back to you, so they receive their admin fee plus your money for the cancelled flight. And they change what they say all the time, saying sorry I was unclear, I meant this, now you have to do this, try this, etc. I really don't understand their lack of helpfulness at all, apart from the fact they want to keep the refunds when you eventually get them. They are scammers. What is the point of their admin fee and connect sure? It really feels like they are enjoying the struggle at their end, apologising for late replies and thanking me for patience, taking peoples' money and doing nothing when they completely should be. The CommectSure is totally pointless
19 March 2026
Unprompted review
Reply from Dohop
Dear Tina,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few key points to avoid any misunderstanding.
• Dohop acts as a booking facilitator, not the operating airline. Airlines alone control flight operations, cancellations, and refund eligibility. In most cases, airlines do not allow third parties to cancel active and valid tickets, which is why passengers may need to contact the airline directly.
• When an airline approves a refund, it is processed back to the original form of payment used at booking. If a virtual card or similar payment method was used, the refund is returned through that channel and then processed back to the customer. Dohop does not deduct or withhold any portion of airline‑approved refunds.
• Booking fees and ancillary service fees are non‑refundable once a booking is successfully made, as clearly stated in our Terms and Conditions. These fees are not deducted from airline refunds.
• ConnectSure is a protection product with specific terms, conditions, and limitations that are presented before purchase. Coverage does not apply to all situations, and eligibility is assessed strictly based on those terms.
We strongly disagree with the claim that this is a scam. Our role, fees, and coverage limitations are transparent and governed by the Terms and Conditions accepted at the time of booking. All relevant details were already fully reviewed and addressed in accordance with those terms, and the decision remains final.
Kind regards,
Dohop Support
Very efficient service
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the following day. Luckily we were able to stay overnight at the Hampton by Hilton hotel across from liverpool airport. Slight criticism we had to chase up the refund for the hotel stay after 30 days but again very apologetic & refund was soon in my account.
18 March 2026
Reply from Dohop
Dear Customer,
Thank you for your review and for sharing your experience with us.
We are very pleased to hear that Iris was able to assist you efficiently after you missed your connecting flight from Liverpool to Tenerife and helped get you on a flight the following day. It is also good to know that you were able to stay conveniently at the Hampton by Hilton near the airport.
We appreciate your feedback regarding having to chase the hotel refund after 30 days, and we are sorry for the inconvenience this delay caused. Comments like yours help us improve our processes and communication.
If you have any further questions or concerns, please feel free to reach out to us at service@dohop.com.
Kind regards,
Dohop Support
Reply from Dohop
Dear Mr. Jorgensen,
Thank you very much for your feedback and kind words. We are delighted to hear that you found our response both precise and quick, as providing clear and timely assistance is one of our main priorities.
Your positive experience is very encouraging and helps us maintain a high standard of service for all our customers. We truly appreciate you taking the time to share it.
If you ever need further assistance in the future, please do not hesitate to contact us at service@dohop.com. We are always happy to help.
Kind regards,
Dohop Support
30 mins on the chat to get a phone…
30 mins on the chat to get a phone number for ryanair customer service..
That you can t get through
17 March 2026
Unprompted review
Reply from Dohop
Dear Ms. Moreau,
Thank you for your review and for sharing your experience with us.
We are sorry to hear you spent 30 minutes on chat trying to obtain a Ryanair customer service number, only to find it difficult to get through. We understand how frustrating and time‑consuming that must have been.
While we do not control Ryanair’s customer service channels, we aim to provide clear guidance and support whenever you need help with a booking made via Dohop.
We will make sure to use your feedback as a review ground for improving the reply time and accessibility of chats.
Kind regards,
Dohop Support
Warning, read fine print in Terms and conditions
Booked via Dohop as thought convinient with Connectsure. Seems this is useless when airline do rescheduling. Can not even get my money back and need to my own rebooking. Please read the fine print in terms and conditions as they keep referring to these
16 March 2026
Unprompted review
Reply from Dohop
Dear Morgan,
Thank you for your review and for sharing your experience with us.
We are sorry to hear about the issues you faced with your booking and ConnectSure, especially during the airline’s rescheduling. We understand how frustrating it is to have to arrange your own rebooking and feel you cannot recover your money, particularly when expectations were different.
ConnectSure has specific conditions and coverage limits, which is why our team refers to the terms and conditions.
According to the information in our system, we can see that you have already been in touch with one of our managers. We are sure along with them you would be able to find the best solution for your disruption handling.
Kind regards,
Dohop Support
I booked a flight with Dohop form…
I booked a flight with Dohop form London to Amman (Jordan) and there was a transfer flight in Paphos and my fight was cancelled from Paphos to Amman. When I called to get a refund for me and my family for my flight the refuse to refund me the full amount saying the will only refund the cancelled fight where it’s not my definition going to Paphos. I WILL NEVER BE BOOKING WITH THEM AGAIN.
16 March 2026
Unprompted review
Reply from Dohop
Dear Yousef,
Thank you for sharing your experience with us, and I am very sorry to hear about the disruption to your trip from London to Amman and the frustration this has caused you and your family. I understand how upsetting it is when a connecting flight is cancelled and the overall journey is affected.
Our team must follow the applicable fare rules and conditions, which can sometimes mean only the cancelled flight segment is eligible for a refund.
As the cancellation of your flight from Paphos to Amman was caused by the overall limitation of travel transportation in a region as a result of a current security measures, unfortunately, our coverage is deemed non-applicable in such situations.
Kind regards,
Dohop Support
Misleading fees through airline booking flow
Very disappointing experience. I started my booking through the airline website and reasonably believed I was booking directly in a normal way. Instead, I was pushed into a Dohop self-transfer booking flow and then charged extra booking/service fees that were not part of the actual ticket price.
What bothered me most is that these charges felt pointless. I did not need any third-party booking assistance, I did not ask for help combining flights, and I did not want to pay extra for a platform service I never actively chose. The flights themselves could be understood and booked without this added layer.
When I complained, the response was simply that the fee is non-refundable because it is their policy. That completely ignores the real issue, which is transparency. In my view, the handoff from the airline-branded booking path to a third-party fee-charging platform was not clear enough.
People should be very careful before paying. Check whether you are still booking directly with the airline or whether you are being redirected into a third-party self-transfer booking with extra fees. Do not use this service do not be dive into this scamming look like
14 March 2026
Unprompted review
Reply from Dohop
Dear Customer,
Thank you for your detailed feedback and for sharing your experience with us.
We are sorry to hear that you felt misled by the booking process, and specifically - the unclearity of how the redirection works and the purpose of it.
Our airline-partnered platforms are designed in a way to make the booking process as smooth as possible. Therefore when the airline is unable to offer you a direct flight on a desired route, you are being redirected to our platform website.
Transparency in how and when our services and fees are presented is very important to us, and we regret that this was not clear enough in your case.
All the Dohop fees are represented in a Total basket on a final page, and are included in a total cost of what is reflected as one on a final booking page.
Once again, we are very sorry to hear the booking and fees experience was confusing for you. We will use your feedback to review the possible paths of improving the ways we represent all the fees.
Kind regards,
Dohop Support
I mistakenly made a purchase of tickets…
I mistakenly made a purchase of tickets in a wrong date.
DOHOP refund me for both tickets.
To be honest at the beginning was suspicious knowing that airlines apply fee to cancel.
But they refunded as prpmised.
Pete
11 March 2026
Reply from Dohop
Dear Pete,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
They surprised me!
I bought a connecting flight, but there was a problem with the payment, so only the first flight was purchased. I had to buy the second flight myself. I was very upset about this. To avoid missing the good price I had found, I made a mistake on the second airline's website, buying checked baggage instead of cabin baggage at an additional cost. So the final price was higher than the original one.
I called customer services and asked to speak to a bilingual agent. They said an Italian-speaking agent would call me the next day, but nobody did.
Seven days later, I tried again, waiting on the phone for over 20 minutes before eventually speaking to an Italian-speaking agent. She was very kind and understanding and asked me to send her the booking invoice. I did so, and the next day, they refunded me the difference in price. That doesn't happen very often, in my experience! Five stars!
11 March 2026
Reply from Dohop
Dear Roberto,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Proactive service to solve the issue…
Proactive service to solve the issue within days. Trustworthy and reliable. I would use this service again ö.
11 March 2026
Reply from Dohop
Dear Thora,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Very happy with the service
4 March 2026
Reply from Dohop
Dear Arjona,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Booked a stopover flight thinking I was…
Booked a stopover flight thinking I was buying directly from EasyJet, since the entire website is branded as EasyJet and gives zero indication you’re booking through anyone else.
Only after paying did I receive an email from this company DOHOP saying the booking was made through them. This was never disclosed during the purchase process. On top of that, a service fee was added, meaning I paid more than the original flights.
The whole experience is misleading. If you’re not booking directly with the airline company, that should be made crystal clear before you pay, not after. DON'T BUY FROM EASYJET!!!! I'LL NEVER DO THAT AGAIN! Desgraciados.
8 March 2026
Unprompted review
Reply from Dohop
Dear Claudia,
We are very sorry the booking process through our platform has caused you inconveniences.
Please, be kindly informed that when there are no direct flights EasyJet can offer you on the desired route, you are being transferred to a Flight Connections by EasyJet booking platform (it is being opened up in a new tab with a new web address). There is also a banner with a notification about you being redirected there from an official website.
Moreover, before finishing the booking on the final page you are accepting Dohop Terms&Conditions which clearly outline our policies. Additionally the Total box have the list of charges, including the Dohop fees.
We will pass your feedback to our relevant department to investigate the possibility of improving the booking steps and making them clearer in terms of a separate booking platform.
Please note that in case if you need any help regarding your booking, be so kind to contact us via service@dohop.com.
Kind regards,
Dohop Support
Quick to give me a refund
6 March 2026
Unprompted review
Reply from Dohop
Hi dear Dohop Customer,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Iris helped me in every step with great…
Iris helped me in every step with great professionalism and dedication. Thank you very much.
6 March 2026
Reply from Dohop
Hi Antonino,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reply from Dohop
Hi Eberle Andrey
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
I strongly do not recommend this…
I strongly do not recommend this provider, absolutely zero help from their side. They just take money for literally sitting their ass off. From the beginning you have to do everything on your own, they make a reservation on your behalf, put their email in the order so YOU cannot change a damn thing even if you want to because you’re not the owner of the reservation. Dohop tells you to handle everything on your own and claim they cannot do shit because i booked it with the airline. Whole refund process i had to do myself as well and they do absolutely nothing about it, they don’t even want to help you. Do not buy any tickets with Dohop, you gonna regret it.
2 March 2026
Unprompted review
Reply from Dohop
Dear Mr. Kraucuk,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to iterate, following our communication with you via chat and via email that due the fact you purchased Unprotected Tier at the time of the booking, the flight disruption in your booking is beyond our assistance, much to our regret.
Please be kindly informed that as soon as we receive a refund from Wizzair of the disrupted flight, we will forward it to the original card used for the booking. This process may take up to 14 working days.
As for the valid Wizzair flight, please contact the airline at +44 330 977 044 to process an unused airport tax refund, if any.
We recommend you adding Dohop Connection Protection next time you choose Dohop.
Kind regards,
The Dohop Customer Care Team
Reply from Dohop
Hi Tracey,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reply from Dohop
Dear Mert,
Thank you very much for your positive feedback. We are delighted to hear that you received a quick reply and that a solution was found promptly for your request.
Your satisfaction is very important to us, and your comments encourage us to keep improving the quality and speed of our service.
If you have any other questions or need assistance in the future, please feel free to contact us at service@dohop.com, including your booking details.
Kind regards,
Dohop Support
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