Doctify Reviews 449

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, helpful, and professional approach, making them feel at ease and supported. The service provided is frequently described as excellent, with many appreciating the thorough explanations, clear communication, and personalized attention they received. People often highlight the efficiency and smooth process, leading to positive outcomes and a sense of confidence in their care. However, some customers also noted issues with the website, finding it not helpful for patients due to too many texts and a lack of clear information. A few other people also felt that their critical reviews were not published.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and helpfulness... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness and... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent care, communication,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as smooth, seamless, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, navigate, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied

Rated 5 out of 5 stars

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describ... See more

Rated 5 out of 5 stars

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!! Faye is his secretary Mr masood is the c... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Experience.

I recently received a replacement hip joint from Mr.Muddussar Ahmad. I cannot express my gratitude enough to this surgeon. I am so grateful that I engaged this gentleman. He chose to benefit me with a state of the art joint. I was on my feet from the start. Within days, I was pain free. My colleagues, friends and family are amazed and I owe it all to Mr. Muddussar Ahmad.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Stuart Hay first eye

I am very pleased that I chose to have my cataract surgery done by Ms Rishika Chaudhary at Newmedica Leicester.From my initial meeting to the operation itself everyone that I came into contact with made me feel very relaxed and gave me confidence to proceed.
I would certainly recommend this clinic to anyone who needs cataract surgery.

8 December 2025
Unprompted review
Rated 2 out of 5 stars

I cancelled my Doctify subscription in…

I cancelled my Doctify subscription in writing before the next billing date, and the cancellation was acknowledged.

Despite this, I was charged for an additional full month due to a strict 30-day notice clause, with no flexibility or goodwill adjustment, even though the service was no longer being used.
My advice to colleagues: read cancellation terms very carefully and get written confirmation of the final billing date before cancelling.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Cancer treatment at Leeds St James hospital.

Thank you Dr Rodda,a consummate professional,with a great depth of reassuring knowledge.
Having being reluctant to pursue certain aspects of my treatment ,Dr Rodda convinced me that it would be extremely beneficial to achieving a successful.
result.
Having agreed to have the full course of treatment,with minimal side effects,I can now look towards the future with a positive outcome.
KInd regards. Graham W Jenkinson.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Had cataract surgery at Newmedica …

Had cataract surgery at Newmedica Leeds i must say i was very impressed from the start of being seen from the assesment to the actual surgery the staff were very good from start to finish. I only hope i do not have to wait as long for surgery on my other eye.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I had cataract removed in both eyes

I had cataract removed in both eyes by Mr Dubois at Nuffield Health Chester my vision in both eyes is better than 20/20 I Cannot thank Mr Dubois enough right eye I could only see flashes of light left eye was blurred

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Gynaecological surgery

I recently had surgery done by Doctor Bhavna Sharma at Blackheath Hospital and was very happy that I chose her to take care of me.
She was highly qualified and very professional in dealing my your concerns.
Most importantly she puts you at ease, has a very warm and kind approach which made me feel very safe and comfortable in her care
Thank you Doctor Sharma for the excellent care

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sreekala Seepana

I have spent years and years wanting to know details regarding my personal menopause issues and today I received these answers in such a clear and empathetic way from Dr Sreekala Seepana at St Hugh’s Hospital in Grimsby. Her knowledge in women’s healthcare was abundant and very reassuring.

Dr Seepana was warm and welcoming. She understood my concerns and issues and worked with me in constructing a plan to help me move forward.

I highly recommend Dr Seepana if you need help navigating your menopause journey and are looking for someone that champions women’s health.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

My issue was responded to quickly and…

My issue was responded to quickly and efficiently extremely helpful and sorted out with minimum fuss

25 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Brilliant servica

Very thoughtful people tend to your needs explain everything so you understand answered every question which was asked very well and very clear . Before my appointment I felt really down and miserable after my appointment I felt lifted light and happy

3 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Highly skilled and professional

Highly skilled and professional, genuinely caring about my recovery from major surgery.

30 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Grateful for outstanding care

My recent visit involved both a CV Ultrasound of the Abdomen (carried out by Carlos) and a Consultation with Mr. Lim. I cannot speak highly enough of how thorough Carlos was in working with me. Carlos approach was not only so professional but he was kind, patient, clear in communicating and so thorough in carrying out the test. I went from this Ultrasound investigation which was really useful in providing answers – directly to an appointment with Mr. Lim, and I genuinely felt so respected, listened to, informed, and supported in this appointment. I have met many Consultants at this stage in my life, and I can honestly say Mr. Lim had the kindest approach I have ever had. Mr Lim give me so much time after years of struggling with my health, he was empathic, and gentle in his approach. Mr. Lim was so thorough and clear in how he explained things. In this appointment, Mr. Lim very gently and sensitively worked with me in my complex and difficult circumstances. What a brilliant team and even though physically there is little in solution, the appointment was so so healing from start to finish - I was met with so much kindness and validation. Thank you so much. So grateful for professionals who care.

21 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Great service

Friendly helpful staff nothing was too much trouble.
Dr Chan was excellent explaining everthing that was going on.
Everything was great and follow on treatment at home was explained before I left.
I was then phoned the next day to make sure I was ok.

22 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Excellent medical review platform

Excellent medical review platform

23 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your kind feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

The surgeon was so lovely and the…

The surgeon was so lovely and the nurses on the ward were wonderful

11 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Your practitioners were fabulously…

Your practitioners were fabulously supportive & reassuring

23 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

I had a robotic hip replacement at the…

I had a robotic hip replacement at the Alexandra Hospital in Cheadle. I was so glad I had my operation there. Mr Kim and his secretary were both very kind and always accessible for any queries. Every member of staff I met put my mind at ease and I can say I wouldn't be worried about having to go into hospital again. Mr Kim explained everything to me and felt reassured. I am now recovering very well, 10 weeks after my operation and looking forward to getting my life back thanks to Mr Kim and his team.

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your lovely feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look