Doctify Reviews 449

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, helpful, and professional approach, making them feel at ease and supported. The service provided is frequently described as excellent, with many appreciating the thorough explanations, clear communication, and personalized attention they received. People often highlight the efficiency and smooth process, leading to positive outcomes and a sense of confidence in their care. However, some customers also noted issues with the website, finding it not helpful for patients due to too many texts and a lack of clear information. A few other people also felt that their critical reviews were not published.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and helpfulness... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness and... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent care, communication,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as smooth, seamless, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, navigate, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied

Rated 5 out of 5 stars

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describ... See more

Rated 5 out of 5 stars

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!! Faye is his secretary Mr masood is the c... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr Dowen was excellent

Mr Dowen was excellent. A very nice man who explained everything simply. Very professional and very approachable. He made me feel reassured and I had everything confidence in him.

21 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

mini face lift and lip lift

mini face lift and lip lift,
Everything was flawless I’m very happy

11 August 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Excellent and Efficient both in…

Excellent and Efficient both in treatment and care

18 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Great service & staff

I found the staff at Oaks Hospital very professional and friendly and nothing was too much trouble. They made me feel relaxed and comfortable before and after my surgery.

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

An excellent team of excellence…

An excellent team of excellence providing a service above and beyond excellent

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Satisfied Patient

It was an excellent service from start to finish, from the consultant to the nursing staff, everyone put me at ease. I would highly recommend.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

I recently underwent knee surgery with…

I recently underwent knee surgery with Mr Al-Obaidi, and I couldn’t be more grateful for the outstanding care I received. From my very first consultation, he was reassuring, knowledgeable, and genuinely invested in helping me understand my options.

The surgery itself went incredibly smoothly, and the results have been excellent. My recovery has been far quicker and more comfortable than I expected, which is a testament to his skill and precision. Throughout the entire process, Mr Al-Obaidi communicated clearly, answered all my questions with patience, and made me feel completely confident in his hands.

I wouldn’t hesitate to recommend Mr Al-Obaidi to anyone in need of knee surgery. His professionalism, expertise, and caring approach made a world of difference. An exceptional surgeon.

10 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

breast reduction/ uplift with lipofilling

I recently had a breast reduction / uplift with lipo filling with Caroline Payne, and I honestly couldn’t be happier with the entire experience. From the very first consultation she made me feel completely at ease — she listened carefully, explained every option clearly, and genuinely cared about achieving the best result for me.

On the day of surgery, her calm, confident manner put all my nerves to rest. The team she works with is amazing too — so kind, attentive and professional. My recovery was smoother than I ever expected, and Caroline checked in regularly to make sure I was healing well and feeling comfortable.

The results are absolutely life-changing. The size, shape, symmetry and softness are everything I hoped for and more. I feel lighter, more confident, and genuinely like the best version of myself.

Caroline is not just a brilliant surgeon — she’s compassionate, honest and incredibly skilled. I would recommend her to anyone considering breast surgery. She’s truly exceptional.

8 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Easy to use and navigate

21 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Dr Chan Eye Consult

Excellent first encounter with Dr Chan.Put my mind and rest with clear and concise explanations about my eye surgery.I feel 100 percent confident in this gentleman’s care.Thank you.

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Thumb joint replacement

Absolutely delighted with my treatment. All went very quickly and relatively painless. Very pleased!

9 October 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Dr El-Tawil is an excellent communicator and expert

Dr El-Tawil gave me the results and explained them thoroughly and in an understandable way. He also provided different options and we discussed these so I can make an informed choice. Very professional and the process was very smooth.

18 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Dr. Krishi's Happy Patient

Dr. Krishi's constant support and guidance throughout my pregnancy journey made my journey smooth and easy.

6 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Mr Wong was very professional

Mr Wong was very professional, competent and pleasant to talk to.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Amazing staff

Amazing staff, nurses and surgeons. Comforting . But pre- registrations can be challenging - too many texts to read and understand. Perhaps , to make it simpler and more patient- friendly . Also to have new robes for patients . But Thank you ! 👍🙏🏼😃

21 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 1 out of 5 stars

Avoid Dr Irfan - Orthopaedic Doctor

Avoid this Dr. Irfan at Prime Medical if you value your time, money, and peace of mind. My experience was shockingly poor from start to finish. He rushed through the entire consultation and showed no genuine interest in understanding my injury.

He dismissed my ACL issue outright, telling me to “just live with it,” and couldn’t provide a single timeline or treatment plan. He claimed my MRI was clear even though the written report highlighted problems - but he barely looked at the scans and seemed more focused on ending the appointment quickly.

His explanations were inconsistent and confusing. One moment he said there was pain and tenderness around the meniscus, the next moment he insisted nothing was wrong. When I tried to ask questions, he snapped back with, “You want to know everything or what?” - an extremely unprofessional and condescending response to someone who has been in pain for six months.

I walked out with zero clarity, no guidance, and more frustration than I came in with. If you're looking for a doctor who listens, explains, and actually cares about helping you recover, he is definitely not the person. I would strongly recommend going elsewhere.

17 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for taking the time to provide your feedback. We are very sorry to hear of your experience with Dr. Irfan.

We publish all reviews regardless of sentiment as long as they comply with our terms of use and come from verified patients. And providers cannot choose which reviews to publish.

Kind Regards,
The Doctify Team

Rated 5 out of 5 stars

They have staff who truly care about…

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutely excellent, I can't speak highly enough about the oaks hospital, they are definitely my first port of call should I need any future treatments.

7 October 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Frozen shoulder

Very helpful staff not waiting straight in and out and did everything I needed to help me with my recovery

10 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Ease of use

It was easy to leave a recommendation for my doctor without having to go through hoops to do so.

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

People need to know exactly what will happen when they have a procedure which is exactly how I was treated.

I found all staff at North Downs very friendly and caring.

17 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

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