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Doble Motorcycles Reviews 

708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and professional staff who make the buying process smooth and pleasant. Many people highlight the excellent service received, noting the efficiency and ease of their interactions, often describing it as first-class. Reviewers also appreciate the great value and competitive pricing, alongside the quick and reliable delivery services. However, some customers also noted issues with product quality and preparation, experiencing problems like missing parts, mechanical failures shortly after purchase, or bikes not meeting agreed specifications. A few other people also felt that service-related problems occurred, such as unexpected charges, misinformation about accessories, or delays in bike preparation and collection.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and quick... See more

Price

People report positive experiences with price, often finding competitive and reasonable deals, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a radiator guard for my new Transalp back in June. Dobles let me know it was on back order (possibly due to the fire at the Honda warehouse in Spain) and offered to cancel the order and giv... See more

Company replied

Rated 5 out of 5 stars

Made contact by telephone due to being a long way from Doble, sales staff were very helpful and then placed the Honda accessory order online. This arrived very quickly and well packaged. Took about 15... See more

Company replied

Rated 5 out of 5 stars

I chose Doble Motorcycles primarily because the service is reasonably priced, deivered quickly and they use a reliable courier. I have used another similar Honda parts supplier but their courier left... See more

Company replied

Rated 5 out of 5 stars

I was lucky to find my ideal machine at Doble because the service was top notch, just a modest deposit for a fairly long period, they even arranged delivery for a fair price to arrive immediately af... See more

Company replied


Company details

  1. Honda Dealer
  2. Motorcycle Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Motorcycle Dealer

Written by the company

Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

708 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(708)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honda CB125F purchase

From start to finish when purchasing my CB125F Jae made the whole process very easy and relaxed. Even when I had to delay collection of my bike they were cool. Great customer service and friendly staff what more could you possibly want, thanks 👍🏻

2 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review Damien and congratulations on your new bike. If you need anything else in the future then just let us know.

Rated 5 out of 5 stars

Really good company to deal with great…

Really good company to deal with great interaction with the customer, very professional a pleasure to deal with great motorcycle delivered on time.

6 May 2026
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Reply from Doble Motorcycles

Thanks for the fantastic review and congratulations on your new bike!

Rated 5 out of 5 stars

Couldn't fault anything

Couldn't fault anything. Everything was explained quickly and precisely.

6 May 2026
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Reply from Doble Motorcycles

Thanks very much Graham and if we can help with anything else then just let us know.

Rated 4 out of 5 stars

Pleasant experience

Pleasant experience, though handover was a little lack lustre, still waiting for parts that were ordered weeks before collection of the bike

6 May 2026
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Reply from Doble Motorcycles

Thanks for the review, but I agree it's frustrating that we were unable to get all the accessories in and fitted in time. Unfortunately Honda have struggled to keep up with the demand for some items such as the comfort seat which has caused some delays beyond our control, however we will notify you when it has arrived and arrange for it to be fitted as soon as possible.

Rated 5 out of 5 stars

Fantastic experience buying a new…

Fantastic experience buying a new NC750X. Ian couldn’t have been more helpful and accommodating. Highly recommended!

2 May 2026
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Reply from Doble Motorcycles

Thanks very much for the great review and congratulations on the new bike!

Rated 5 out of 5 stars

Top people to deal with

Yet again first class, competitive prices and quick delivery 👍

9 May 2026
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Reply from Doble Motorcycles

Thanks Tony and we look forward to helping you out again in the future.

Rated 5 out of 5 stars

Doble made it so easy to purchase a…

Doble made it so easy to purchase a motorbike, gave me a fantastic price for PX. Bike was delivered and is amazing. Runs like a dream, no faults, and in excellent condition for the year. Would definitely buy from them again.

1 May 2026
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Reply from Doble Motorcycles

Thanks for the great feedback Simon and we trust the bike will serve you well. Feel free to get back in touch if we can help with anything.

Rated 4 out of 5 stars

Please ring the bell

Product arrived fine but wish the delivery drivers would ring the door bell so we know its been delivered ,8 o,clock last night we were wondering where the delivery was only to discover it lying on the door step.

8 May 2026
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Reply from Doble Motorcycles

Thanks for the feedback, Robert. We’re pleased to hear the product arrived safely, although we’re sorry the delivery experience wasn’t quite up to standard and it's frustrating that we missed out on the fifth star becuase of a third party. We use DPD for our free next-day delivery service and, in our experience, they’re usually very reliable, but unfortunately it only takes one missed doorstep courtesy to affect the overall experience. We do appreciate you bringing it to our attention and will certainly pass the feedback on. We hope you’ll shop with us again in the future and, if there’s ever anything we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Comfort seat

Great product, price and quick delivery. Fitted the Honda nc750x perfectly, will definitely deal with this company again.

7 May 2026
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Reply from Doble Motorcycles

Thanks very much and we look forward to helping you again soon.

Rated 2 out of 5 stars

Poor Management & Communication

I initially purchased my new bike from Doble Honda in Feb 26 as part of a part exchange (PX). The Sales Team (Paul Styles) was keen, proactive & conscientious initially, which very much impressed me to be honest. There was a caveat in that I had to wait until circa 20 Apr 26 to have my new motorcycle delivered (at additional cost).
By the end of Apr 26, I’d heard nothing so I phoned Doble Honda Sales where I was told they would endeavour to find my Vehicle Sales Order (VSO) & get back to me. The Business Manager (Rob May) did eventually get back to me explaining my bike had now arrived & that they would deliver it to me in May 26.
During the PX delivery, I noticed that my new bike had the wrong seat (black not tan-brown) & the VRN plate was in a poor-quality state (see photos). The delivery team (Larry +1) assured me that my correct seat would be sent out the very next day, as per the VSO (tan-brown). After inquiring again later on with the Business Manager via email for some clarity as to whether this action had occurred, I heard nothing back so I liaised with the Sales Team via email where I was eventually apologised to for the bike not being as per my VSO (poor quality of VRN plate & wrong seat). They also explained that replacement seat could not be sourced for maybe a couple of weeks or so, by which time I’d felt totally let down & frustrated.
In the end, I ended up paying well above the RRP for a bike that did not meet the agreed VSO & consequently, purchasing a ‘quality’ VRN plate & ‘aftermarket sales’ seat myself.
Issue; throughout this whole process, I felt I was always the one chasing for things to get done & whilst you’ll hopefully get there in the end, without chasing the whole process would’ve taken even longer & I would’ve still ended up with a suboptimal bike that didn’t meet with the agreed VSO. I guess what I’m surmising is that Doble Honda are very quick to sell you vehicles but not so good at after sales management & communication? This is considerably disappointing because I’m not one to give negative views, but in this instance, it deserves one.

7 May 2026
Unprompted review
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Reply from Doble Motorcycles

Thank you for taking the time to leave such detailed feedback. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. When you first raised this matter with us last week, Paul endeavoured to contact you by phone to discuss your concerns however you requested that all communication was via email and have since posted your reviews.

It’s great to hear that your initial dealings with Paul left a positive impression. However, we understand that frustration developed as communication became more difficult during the later stages of the process.

While we acknowledge there were delays and some issues in resolving the concerns raised, communication unfortunately became fragmented at times due to multiple email chains being sent to different members of staff simultaneously. This created some internal confusion regarding who was actively handling specific points, which contributed to slower responses than either party would have wanted.

That said, we appreciate that from your perspective the process felt drawn out and required more chasing than should have been necessary.

We aim to provide a high standard of customer care from initial enquiry through to aftersales support, and we believe this is reflected in the many positive reviews and repeat customers we continue to receive. For that reason, it is disappointing whenever communication issues impact a customer’s experience.

Your feedback has been shared internally so we can review how enquiries and ongoing cases are managed across departments, particularly where multiple points of contact are involved, to help avoid similar misunderstandings in future.

We do appreciate you bringing these matters to our attention and hope that, despite the frustrations experienced, this provides some reassurance that your feedback has been taken seriously.

Rated 5 out of 5 stars

No fuss transaction

No fuss transaction, when the extra mile to fit extras I requested, nice bunch of guys that are very knowledgeable.

28 April 2026
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Reply from Doble Motorcycles

Thanks very much Ian and if you need anything else then just let us know.

Rated 5 out of 5 stars

From initial contact to pick up the…

From initial contact to pick up the team at Dobles have been fantastic, would highly recommend.

25 April 2026
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Reply from Doble Motorcycles

Thanks for the great review and we hope you're enjoying your new bike.

Rated 5 out of 5 stars

Item as described

Item as described, and delivered on time, and it was well packed, excellent service

1 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review and if you need anyting else then you know where to find us!

Rated 5 out of 5 stars

Nice and easy to deal with

Nice and easy to deal with, smooth sales process from start to finish with no unnecessary faffing around.

24 April 2026
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Reply from Doble Motorcycles

Thanks very much! We look forward to helping you out again in the future.

Rated 5 out of 5 stars

Perfect

Hassle free quality products at good prices

2 May 2026
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Reply from Doble Motorcycles

Thanks Riaz 👍

Rated 5 out of 5 stars

Had a great expereance buying a CL500

Had a great expereance buying a CL500. Paul at Dobles gave me a significantly better PX price on my ADV350 than the Honda dealer who I bought it from new and had serviced. There was such a significant differance it would have been pointless going back to see if they could match the cost. Also Paul works at night. I got a PX price at 8.30pm spoke on the phone at 9pm and by 9.30pm I'd put a deposit down. Give them a try what have you got to lose. Brilliant service would recomend Doble all day long. Thank you to Paul and Rob who kept me up to date via phone and email on the progress of the purchase and phone on the days they said they would. Cheers. Neal

26 April 2026
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Reply from Doble Motorcycles

Thanks for taking the time to leave us such great feedback Neal. It was a pleasure to help you out and if we can assist with anything else then just let us know.

Rated 5 out of 5 stars

The product I wanted

The product I wanted, at a great price, delivered very quickly, free postage and very well packed.

30 April 2026
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Reply from Doble Motorcycles

Thanks and please let us know if you need anything else in the future.

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