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Dmvans Reviews 

259
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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and professional during every single interaction from start to finish. Consumers also highlight the remarkably smooth purchasing process, excellent all-round service, and very fair pricing that make buying a vehicle a true pleasure. However, some reviewers were not happy with serious mechanical problems developing shortly after purchase, combined with a very frustrating lack of roadside recovery support. A few other people also felt that some interactions with staff members were not helpful or satisfactory when dealing with post-sale complaints and issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting great communication, smooth transactions, and... See more

Product

People report ambiguous experiences with product, as opinions are heavily divided. While some reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting great choices and competitive... See more

Customer service

Clients share positive opinions on customer_service, noting that team members are very helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(259)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

STAY WELL CLEAR !!!

Purchased vehicle back in May . Within a week the vehicle had issues. In the end had to put vehicle into main dealership for a diagnostic report only to find the VIN Number was not the correct VIN Number as on vehicle. As I am paying finance on a vehicle that is not road worthy and they will not respond to finance company as I want a refund and return the pile of crap I been sold. They are scammers

5 May 2023
Unprompted review
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Reply from Dmvans

Hello, your vehicle had 3 months warranty from time of sale, The Vehicles in question was bought from Reputed Online Auction and your finance company was provided with the details for them to confirm the VIN number. there is no dispute from your finance company regrading the VIN number.

Rated 5 out of 5 stars

Great service from Christiano

Christiano listened to the exact type of vehicle I needed and found all the options in my price range, and gave me the pros and cons on all vans he found for me.
Brilliant service from the first phone call, through to the selling of the van. I will definitely go back to DM vans for any future vehicles I need.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

I’ve bought a Mercedes sprinter from…

I’ve bought a Mercedes sprinter from them on finance. Great service, very polite and helpful. I got my van much quicker than expected as it takes a bit time to get finance done . Really good vans they’re selling and fair prices

1 December 2023
Unprompted review
Rated 4 out of 5 stars

Chris was very accommodating

Chris was very accommodating. Appreciated the fact they held onto the van as I was travelling over 2.5hrs to take a look and they had someone turn up in the meantime. Nice to see some integrity.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Tipper van

Purchased tipper van today, can’t fault these guys. Great to deal with, quick, easy and efficient sale. Will be back again

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a transit!

Purchased a transit from these guys, had a small issue with a pulley a few days later and they sorted it out straight away without hesitation. Great experience.

5 October 2023
Unprompted review

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