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Dmvans Reviews 

260
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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and professional during every single interaction from start to finish. Consumers also highlight the remarkably smooth purchasing process, excellent all-round service, and very fair pricing that make buying a vehicle a true pleasure. However, some reviewers were not happy with serious mechanical problems developing shortly after purchase, combined with a very frustrating lack of roadside recovery support. A few other people also felt that some interactions with staff members were not helpful or satisfactory when dealing with post-sale complaints and issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting great communication, smooth transactions, and... See more

Product

People report ambiguous experiences with product, as opinions are heavily divided. While some reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting great choices and competitive... See more

Customer service

Clients share positive opinions on customer_service, noting that team members are very helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(260)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have dealt with DMVANS since 2023

I have dealt with DMVANS since 2023. I have bought and sold my vans here for my courier business they have given me fair deals. I would recommend it to my friends and family.

26 March 2025
Unprompted review
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Reply from Dmvans

Thank you Dhanraj, hopefully we can continue to help you in the future

Rated 5 out of 5 stars

Just sold my van to DM Vans

Just sold my van to DM Vans. Very fair and straightforward experience. Gave me a price and the transaction completed in minutes

21 March 2025
Unprompted review
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Reply from Dmvans

We sure try to make the process as smooth and quick as possible, thank you for choosing DM VANS

Rated 5 out of 5 stars

Really impressed with the whole transaction

Genuinely great interaction and experience with DM Vans.
Chris heard what I was looking for and helped me make some decisions.

Smooth transaction, really happy with the whole process.

Thank you

15 March 2025
Unprompted review
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Reply from Dmvans

Thank you Oliver, we wish you all the best on your latest purchase and hope you can refer us to friends and family.

Rated 4 out of 5 stars

I had a good communication with Sumbi

I had a good communication with Sumbi, explained me everything nicely honest and polite. Good dealing a business with this group.

6 March 2025
Unprompted review
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Reply from Dmvans

Thank you Sudin for choosing DM VANS 😊

Rated 1 out of 5 stars

WOULD GIVE ZERO IF I COULD

Please please believe the bad reviews , word of mouth and DO NOT ENTERTAIN this slap dash company. Also trading as Mexus, Chesham Vans, Kars Ltd across several sites. Also selling motorbikes which scares me. Complete scammers who have been getting away with it for years.

28 February 2025
Unprompted review
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Reply from Dmvans

On your Review you dont have any Name, it says SJ only, will make the readers wonder if this review is genuine.

I want to clarify that we have no record of your interaction with our company and the review does not provide any specific details or timeline that would help us understand your concerns.

I would also like to clarify that the issues you mentioned regarding another business which is not related to our company in fact that business is our competitor

If you are a GENUINE customer and have experienced any issues, we would appreciate the opportunity to address them. Please feel free to reach out directly at sales@dmvans.co.uk

We value all feedback and are committed to providing excellent service to our customers.

Rated 5 out of 5 stars

I have bought my 3rd van and the…

I have bought my 3rd van and the service was provided by Sumbi is excellent,she made my purchases very smooth with her advise and experience.
Next one is again from you Sumbi.
I would strongly recommend you to everyone.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Made an appointment

Made an appointment, drove to a compound in countyside. I called to say I was onsite, he said I'll be a few minutes. 1 hour later, no one showed. I even drove down to the other site, Bubbles carwash. No van around. Wasted my fuel and 3 hours. Don't waste your time with this unprofessional outfit. Whatever company name they use. Chesham vans. Steer clear.

1 February 2025
Unprompted review
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Reply from Dmvans

Thank you for your feedback. We are truly sorry to hear about your experience and regret any inconvenience caused.

As a small family business, customer satisfaction is extremely important to us. We reached out to you directly to resolve the issue, including offering reimbursement for your fuel costs as a goodwill gesture. However, we understand that you have declined this offer.

We were carrying out necessary ground work at our entrance on the day of your visit, which temporarily affected access. We sincerely apologize for any delays this may have caused and appreciate your patience.

If there is anything else we can do to address your concerns, please don’t hesitate to get in touch. We are always committed to improving our service and ensuring a positive experience for all our customers.

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