Direct Specs Reviews 

448
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor. Many reviewers highlight the outstanding customer service, noting that employees often go above and beyond to ensure satisfaction. The quality of the products, including lenses and frames, receives high acclaim for being excellent, comfortable, and a perfect fit. Customers also frequently commend the competitive pricing, finding products to be significantly more affordable than alternatives. The overall service experience is described as efficient and prompt, with many appreciating quick turnarounds and effective problem-solving. Reviewers often express their satisfaction, indicating a strong likelihood of returning and recommending the company to others.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful,... See more

Product

Reviewers express satisfaction with the product, particularly the quality and fit of glasses and lenses, with... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings compared to... See more

Customer service

Clients share positive opinions on customer service, with many highlighting the amazing sales team and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more

Company replied

Rated 5 out of 5 stars

I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more

Company replied

Rated 5 out of 5 stars

Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more

Rated 5 out of 5 stars

Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months,... See more


Company details

  1. Health & Medical

Information provided by various external sources

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Contact info

4.9

Excellent

TrustScore 5 out of 5

448 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(448)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless

Excellent easy fast service as usual 👌. Never had a problem in any dealings with the company and do and will continue to use them.

24 November 2023
Direct Specs logo

Reply from Direct Specs

Hi Frank, thanks for this kind review!

Rated 5 out of 5 stars

Well worth a visit.

Very pleased with the service I received from Gary at the Shirley store.
I chose thinned varifocal reactolite lenses with a designer frame and saved around £100 on the price I had been given by Specsavers. Having worn them for a few days I am extremely happy with the all round vision.
A great range of frames and all lense costs are clearly displayed.
My friend had recommended Direct Specs and I am happy to do the same.

29 November 2023
Unprompted review
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Reply from Direct Specs

Hello Janet, thank you for your lovely review, we're delighted to hear you've made a big saving by choosing Direct Specs! Your comments have been passed to Gary who is delighted with your generous feedback.

Rated 5 out of 5 stars

Excellent Service

Very helpful staff and delighted with service received by Sarann at Wolverhampton branch today when I visited for advice regarding repair for long distance glasses. She went above and beyond to repair my glasses whilst I wait for a replacement to be ordered.
Have used Direct Specs for a number of years and would definitely recommend; Wide choice of frames, fast processing/notication of collection and excellent customer service.

1 December 2023
Unprompted review
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Reply from Direct Specs

Hi Fergus, thanks for your review. Your kind comments have been passed on to Sarhan at our Wolverhampton branch!

Rated 5 out of 5 stars

Easy to order website

Easy to order website. Fast delivery. Good quality frame and good fit. Very affordable.

15 November 2023
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Reply from Direct Specs

Hello, Sheila. Thank you for reviewing our internet service, great to hear you are pleased with your new specs!

Rated 5 out of 5 stars

A great place to get your glasses

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

15 November 2023
Unprompted review
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Reply from Direct Specs

Hi Gordon, thanks for this fantastic review! We're pleased to hear you've had a positive experience in store at our Halesowen branch and found the specs best suited to your style and prescription!

Rated 5 out of 5 stars

GIVE IT A GO

This is best place you could buy your specs . Best prices, the gentleman at the reception gives you the best service without any complaints. If you decide to use this place for your new specs ( I recommend you do ) and then you can find a better service the please let me know. YOU WONT BE DISAPPOINTED.

15 November 2023
Unprompted review
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Reply from Direct Specs

Hello, Jaspaul! Thank you for your review, we've passed your kind comments to our team at Shirley. We look forward to serving you again in future!

Rated 5 out of 5 stars

Topbanana

Helpful, fast, good product.

10 November 2023
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Reply from Direct Specs

Hi, Anthony. Thanks for your kind review of our internet service!

Rated 2 out of 5 stars

Not what I expected…

Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…

9 November 2023
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Reply from Direct Specs

Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.

Rated 5 out of 5 stars

Lovely friendly service

Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊

4 November 2023
Unprompted review
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Reply from Direct Specs

Hello Catherine, thank you for your lovely review - we really appreciate your feedback!

Rated 5 out of 5 stars

Easy process and great service!

Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.

25 October 2023
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Reply from Direct Specs

Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.

Rated 5 out of 5 stars

I went to Direct Specs on recommendation

I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.

21 October 2023
Unprompted review
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Reply from Direct Specs

Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.

Rated 5 out of 5 stars

Excellent service

Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.

18 October 2023
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Reply from Direct Specs

Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!

Rated 5 out of 5 stars

Excellent value

Excellent value. Great customer service. Will buy again from this company.

4 October 2023
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Reply from Direct Specs

Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.

Rated 5 out of 5 stars

Good value for money

Good value for money , would recommend

4 October 2023
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Reply from Direct Specs

Hi, Carl. Thanks for your kind review of our online service!

Rated 5 out of 5 stars

Wonderful pair of specs

Wonderful pair of specs - would have cost me 20 times as much at opticians!

10 October 2023
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Reply from Direct Specs

Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!

Rated 5 out of 5 stars

Great value

Great value. Helpful staff member.

10 October 2023
Unprompted review
Direct Specs logo

Reply from Direct Specs

Hi Yvonne, thanks for your kind review of our Shirley branch!

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