Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more
Company replied
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more
Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months,... See more
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
United Kingdom
- sales@directspecs.co.uk
- www.directspecs.co.uk
4.9
Excellent
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good service online and at the Shirley…
Good service online and at the Shirley shop when I collected my order
9 February 2024
Reply from Direct Specs
Hi Lawrence. Thanks for your kind review of our online ordering and branch collection service. We're always keen to know how we could have earned that extra star, so if you have any further feedback please email us at sales@directspecs.co.uk!
Surhan was still a bundle of fun
Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.
13 February 2024
Unprompted review
Reply from Direct Specs
Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!
Great service as always
Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them
13 February 2024
Unprompted review
Reply from Direct Specs
Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!
Reply from Direct Specs
Hello Elaine, thank you for this wonderful review!
Great Service!
9 February 2024
Reply from Direct Specs
Hi Serena, thank you for your kind review of our online service!
Consistent Excellence
As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.
8 February 2024
Unprompted review
Reply from Direct Specs
Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!
Simon mad
Simon made sure my prescription was added to my order
Will definitely use again
5 February 2024
Reply from Direct Specs
Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!
Customer service
Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you
8 February 2024
Unprompted review
Reply from Direct Specs
Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!
Reply from Direct Specs
Thank you Clare, much appreciated!
Very pleased indeed
I usually order online but the system was down so I rang and made the order, sent my prescription by email. All sorted very quickly and I received them 3 days later. Perfect. Love the specs. Very pleased indeed.
30 January 2024
Unprompted review
Reply from Direct Specs
Hi Julie, thanks for you review. Glad we could help and great to hear you love your new specs!
Very pleased
Extremely pleased with my glasses. The fit perfectly and the vision is very good. Exceptional customer service too.
30 January 2024
Reply from Direct Specs
Hello Sharon, thank you for your kind review of our online store and customer service.
Reply from Direct Specs
Hello Lucy, thanks for your kind review!
Reply from Direct Specs
Hi Eve, we hope you like your new specs!
The customer in the shop should have priority over the telephone
I’ve used Direct Specs before and think that the products are very good and prices are excellent compared with high street opticians.
However my recent experience was irritating because half way through taking my order the man at the Shirley branch answered the phone and the call took the best part of ten minutes. I considered that answering the phone was rude when I was in front of him. Today I collected my glasses and had to wait more than twenty minutes behind another customer and then the man behind the counter went to answer the phone. I asked him not to because I was waiting. He needs to realise that the customer in front of him is more important than a phone call. I would suggest that Direct Specs needs a voicemail service for telephone calls.
29 January 2024
Unprompted review
Reply from Direct Specs
Hi Paul, thank you for your feedback. We're sorry to hear you've had a poor experience at our usually excellent Shirley branch, and appreciate the time you've taken to let us know what happened. We do have an active voicemail service at our branches and have spoken to the team to reiterate that the customer in the shop should always be the priority. Again, we'd like to apologise for your experience on this occasion and look forward to offering our normally high level of service on your next visit.
Fantastic service
Fantastic customer service, received a telephone call re a query on my order, explained that I had lost my reading glasses and was using a shop bought pair for the interim, they rushed my order through even more quickly - cannot fault the service or the quality of the glasses. Thank you!
17 January 2024
Reply from Direct Specs
Hi Kathy, thanks for your kind review. We're really pleased we managed to get your new specs to you quickly and that you're pleased with our product and customer service!
Reply from Direct Specs
Hello Richard, thanks for your kind review of our online service!
The customer service was very good
17 January 2024
Reply from Direct Specs
Hi John, thanks for your kind review!
Great choice for glasses
Saw this firm several times, driving home. Glasses had broken which I had for several years. Thought I'd give them a try, and I'm really pleased I did. Quality glasses which I was extremely surprised with when I went to collect and tried on. Excellent customer service to go with it. Will definitely use again.
15 January 2024
Reply from Direct Specs
Hi David, thanks for your review of our Cannock branch. We're pleased to hear you've had a positive first experience of our products and customer experience!
Great service at a great price
18 January 2024
Reply from Direct Specs
Hi Adrian, thanks for your kind review!
Smart pair of reading glasses
Smart pair of reading glasses. Affordable and quickly sent to me.
Fab!
18 January 2024
Reply from Direct Specs
Hello, Stephen. Thanks for your review, we hope you're enjoying your new specs!
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