De boeking voor de Ferry is simpel echter in afwachting of er werkelijk ook plaats is onduidelijk. Terug betaling is netjes. Dat is belangrijk
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We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
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Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
12K reviews
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Unacceptable customer service
DFP197078031
Booked months ago for return ferries travelling with 4 children. Chose an afternoon sailing to best suit the children. Yesterday I was contacted to say my outbound journey had changed. A few hours later my inbound journey had changed. Not a massive issue as they were changed to similar times. I was then contacted again to say that actually the sailing id requested (I hadn’t requested, It was changed by the operator) was actually full and offered me an evening sailing instead….if I could pay the 30 pounds difference. Not really acceptable given I had never wanted the changes. I don’t want to travel of an evening, keeping children up until the early hours. And so I have requested a refund to be able to make alternative arrangements. I still havnt received any confirmation this has happened so I am left without being able to make alternative travel arrangements, don’t know if I need to make other accommodation arrangements, and the fact you cannot speak to anyone is frustrating. Not the first issue we’ve had with direct ferries customer service. Will not use again. Edited to add that they’ve contacted me to say no refund will be made. I’ve asked twice why can’t we be accommodated on the earlier crossing (still showing available online to book) and I’ve asked what the operator is suggesting to a problem THEY have caused. Still no response so I still have no idea what my options are. Will be advising everyone I know not to use this company, and will be taking to social media to do the same. Worst customer service I’ve experienced from a company ever
5 June 2026
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, and we are sorry to hear about the situation you’ve experienced.
We understand your concern regarding the booking and the impact this has had on your travel plans. We have already contacted you privately via email to review the details of your case and assist you further.
Please kindly check your inbox (including your spam/junk folder if needed) using the email address provided at the time of booking, and continue the conversation there so we can support you as quickly as possible.
Kind regards,
Direct ferries
Goed eten en veilig
4 June 2026
Goede website
2 June 2026
We arrived in time in Dunkirk from…
We arrived in time in Dunkirk from Holland but discovered that we had forgoten to arrange our visa for the UK. We could not manage to fix it on our mobile phone, but the staff was very, very patient and helpful. With their help we got our visas and they even transferred our tickets to a later departure for free!
The premium lounge was also perfect during the trip across the Channel.
Chapeau, 5 stars earned!
29 April 2026
Not able to help change the ticket route
First one star now a full 5 star
Not able to help change the ticket route,
After explaining the situation they helped very fast and changed the ticket route.😗
29 May 2026
Quick and easy to book!
24 May 2026
Complaint process non existent
Complaint process non existent, had an issue with a ferry return due to safety being non existent, booked another company same day and requested refund for the return portion, declined due to the ferry service already departed. Would not recommend for customer service!
19 May 2026
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for sharing your feedback. We are sorry to hear about your experience.
As an intermediary agent, we are not physically present at the port and therefore rely on the ferry operator for operational updates. Please note that the ferry company has the right to take immediate actions such as delays, rescheduling, or cancellations whenever necessary to safeguard the health and safety of passengers and crew. In cases of force majeure or safety-related situations, these decisions can unfortunately be made at the last minute and sometimes without prior official notification, which means we may not always be able to advise customers in time.
We would be happy to investigate your case further; however, you have not indicated your booking reference in the review. Please update your review with the booking reference number so that we can contact you privately and review the matter in more detail.
Thank you for your understanding.
Kind regards,
Direct Ferries
Hello
Hello, I booked on the direct ferries website on May 16, 2026 for my summer holidays, under the number: DFP196448784 for an amount of €1853.99, a few hours after payment I received an email cancelling my reservation, I was in shock, I tried to get explanations, but the reason that gave me, supposedly a computer bug, I tried to explain to them that it was not my fault, but nothing to do, the money came back to my account 5 days later, I took another ticket which cost me 200 € more, because within 5 days the ticket increased, I asked for compensation but they refused, I never saw that, it's a company to flee, they are scammers
16 May 2026
Unprompted review
Reply from Direct Ferries
Hallo,
Dank u wel dat u de tijd heeft genomen om een beoordeling achter te laten.
Het spijt ons te horen over uw ervaring. In dit geval is de boeking kort na aankoop geannuleerd omdat de ferryoperator de beschikbaarheid niet kon bevestigen. Wanneer een overtocht niet door de operator kan worden bevestigd, kan de boeking niet worden vastgehouden en wordt het volledige bedrag automatisch terugbetaald.
Wij begrijpen dat dit onhandig kan zijn geweest, zeker omdat prijzen in de loop van de tijd kunnen veranderen. Echter, als tussenpersoon hebben wij geen controle over de beschikbaarheid of prijzen van de ferryoperators; deze worden dynamisch beheerd door de operators zelf.
Wij hebben u ook privé per e-mail gecontacteerd om verdere toelichting te geven.
Met vriendelijke groet,
Direct Ferries
No reasonable explanation for surcharge
I booked a crossing to Corsica through Direct Ferries including a cancellation insurance (89 Euro).
We decided, due to serious illness of my father-in-law, to cancel our vacation to Corsica. When trying to cancel, the message was that out of the 600Euro (ferry crossing (incl hut)) charges we would only get back 475Euro... Instead we looked at moving the reservation from spring '26 to fall '26. The fall crossing (same conditions) is on the website some 150 Euro cheaper than spring crossing. However Direct Ferries sent us an email that there was a surcharge of 131 Euro. We repeated asked for an explanation of the surcharge. The same response we repeatedly got (from AI??) was the same "sorry for the inconvenience...blabla" but no explanation or breakdown of the surcharge. Eventually I gave up and cancelled the booking completely and saving myself the hassle and a bunch of money.
The refund came quickly (only positive note). Never again a booking through Direct Ferries , better directly through the ferry company.
1 May 2026
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for your feedback.
We are sorry to hear about your experience. We would like to clarify that the refund has been processed in line with the Terms & Conditions accepted at the time of booking.
We have contacted you privately to provide further clarification regarding your case.
Kind regards,
Direct Ferries
Reply from Direct Ferries
Hello,
thank you for taking the time to leave a review.
We’re sorry to hear about your experience.
We have now contacted you privately regarding your request. Please check the inbox of the email address used during the booking process and follow up with our agent for any further assistance or clarification.
Kind regards,
Direct Ferries
Easy and Direct
19 April 2026
To maklijk om reserviren.
2 May 2026
Good service and good prices
16 June 2025
In time clean mo problems to embark and…
In time clean mo problems to embark and disembark the car perfect cabin
23 April 2026
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