Direct2florist Reviews 

38,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,778 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, fresh, and long-lasting flowers, often noting the impressive quality and abundance of the arrangements. The ordering process is frequently described as easy, straightforward, and efficient, with many appreciating the prompt and reliable service. Reviewers highlight the excellent delivery service, often receiving their orders quickly, on time, and even with same-day options available. However, some customers also noted issues with delivery, including items not arriving on the specified date or not being received by the recipient. A few other people also felt that the product quality was disappointing, with flowers deteriorating quickly or not matching the advertised appearance.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beauty and quality of... See more

Delivery service

People report positive experiences with delivery service, often praising promptness and reliability. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and reliability.... See more

Order

Customers had positive experiences with the ordering process, finding it easy, straightforward, and... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I've used Direct2Florist. The choice of local florists to each area is very good and the site is so easy to use. On both occasions the recipients were delighted with the flower... See more

Rated 5 out of 5 stars

I have previously gone for box flowers & this was the first time I went with direct florists. A much better experience of flowers arriving exactly as you want them to be. Not in bud in a box! Deliver... See more

Rated 5 out of 5 stars

I have used Direct2florist twice in the last month, sadly both occasions were funerals - Both tributes were perfect, the delivery was in good time. The first time I had a query that was dealt with imm... See more

Rated 5 out of 5 stars

The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more


Company details

  1. Flower Market
  2. Florist
  3. Flower Delivery

Written by the company

Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(38,036)

1,615 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I had some issues regarding delivery

I had some issues regarding delivery. Initially I changed the date of delivery, which seemed straightforward enough and the florist seemed happy to change. The flowers were then delivered on completely the wrong date, a date never previously mentioned. Direct 2 Florist dealt with this immediately and all seemed fine. A few days later I received an email to say the flowers had been delivered, again on the wrong day. This was looked into by Direct 2 Florist and they quickly contacted me to say I had been sent the email by mistake and nothing had been delivered. When the flowers were delivered on the correct day, they were not as vibrant as expected. They looked nothing like the image on the website.

23 May 2026
Rated 5 out of 5 stars

This was an emergency

This was an emergency! I had ordered with another online florist for some flowers for my elderly Aunt's birthday. On the day they were meant to be delivered, I got an email telling me my order had been cancelled as they had no available florist. I placed an order with Direct2florist and within hours my Aunt had a beautiful bouquet! Thank you so much for making her day happy! I will definitely be using your service again!

22 May 2026
Rated 4 out of 5 stars

Overseas Flower Ordet

I ordered flowers from overseas to be delivered to Reading 3 days later, the website was easy to use and the lovely flowers were delivered on time with no problems.

21 May 2026
Rated 5 out of 5 stars

Excellent service flowers beautiful …

Excellent service flowers beautiful sent me a photo what was sent don't usually see what is sent. Arrived the day ordered . Was for a bereavement was really happy with the service from beginning to end . Thank you.

19 May 2026
Rated 5 out of 5 stars

I made a mistake on my order

I made a mistake on my order, putting the recipients address, but my postcode. It was passed to another florist, but the combination didn't make sense. A quick phone call from Direct2florist sorted it out, and the original florist delivered on time.

Full marks to all concerned.

19 May 2026
Rated 1 out of 5 stars

Seems like a scam

I used Sweet Pea & Willow in Hastings for next day delivery, a direct2florist partner. I heard nothing the next day, and in the evening received an email that they will contact soon. They did not contact me. Seems like a scam

23 May 2026
Unprompted review

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