Direct2florist Reviews 

38,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process, noting how easy it is to navigate the website and select from a large assortment of stunning floral designs. People also highlight the exceptionally reliable delivery service, mentioning that fresh bouquets consistently arrive promptly and always on the exact day requested. Some reviewers were not happy with the delivery timing, mentioning that items occasionally arrived on the wrong date or experienced unexpected shipping delays. Others also noted issues concerning the final product quality, stating that the delivered displays occasionally looked disappointing, lacked freshness, or deteriorated very quickly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently describing the floral arrangements as... See more

Delivery service

Customers had positive experiences with delivery_service, expressing widespread satisfaction and appreciation... See more

Service

Users describe positive interactions with service, highlighting quick, easy, and stress-free ordering... See more

Order

Consumers find the order process to be efficient and satisfactory, highlighting the quick and stress-free... See more

Quality

Clients share positive opinions on quality, highlighting beautiful, superb, and long-lasting floral... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I've used Direct2Florist. The choice of local florists to each area is very good and the site is so easy to use. On both occasions the recipients were delighted with the flower... See more

Rated 5 out of 5 stars

Excellent and efficient service. Delivered early in the day too. Very easy to use, will use again and recommend to family and friends. I managed to order from my sister in law's favourite florist whic... See more

Rated 5 out of 5 stars

The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more

Rated 5 out of 5 stars

I have previously gone for box flowers & this was the first time I went with direct florists. A much better experience of flowers arriving exactly as you want them to be. Not in bud in a box! Deliver... See more


Company details

  1. Flower Market
  2. Florist
  3. Flower Delivery

Written by the company

Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(38,046)

1,625 reviews in the last 12 months

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Rated 1 out of 5 stars

Neither timely, nor exactly what I asked for

I have been a customer of Direct2florist since 2013. During these 13 years I never experienced a situation similar to the recent one. I am always sending flowers on a certain occasion either on the 21st of April, or the 23rd of April (Saint George's Day). They express my gratefulness towards a certain person for helping me in the past.
I don't know what the problem this year was. I sent an order at about 11 p.m. UK time on the 22nd for the order to be delivered on the next day. Throughout these years pm delivery on the next day was more or less secured if an order was placed the previous day. I chose a flower shop about 2 miles from the delivery address, which I had also chosen in the past. I paid in pounds from a current UK account. The result was that the delivery was materialized on the 26th (!), and the package form was not what I had chosen

So how would you rate your service, and what should I do next year to make certain that the delivery would be on time, and exactly what I paid for? Furthermore, why should I choose Direct2florist next year?

27 April 2026
Rated 5 out of 5 stars

I have used this company a few times…

I have used this company a few times now-their bouquets are beautiful and always follow your instructions. I had the opportunity to use a well known large corporate florist who were offering me discount but still trusted these guys.

25 April 2026
Rated 5 out of 5 stars

Great flowers delivery service

Was easy to find site with same day delivery in my area with a lovely choice of flowers. Ordered late morning and flowers were delivered that afternoon with message letting me know. Recipient l9ved and sent me photo and big thank you, flowers were exactly like picture justt stunning

23 April 2026
Rated 5 out of 5 stars

I have personally visited Penny Johnson…

I have personally visited Penny Johnson flowers in the Coleshill High Street many times, for all sorts of occasions including my dad's funeral. They have done some wonderful bouquets and delivery is always on time. I live in Australia and it is good to know that what I have ordered will be exactly what is delivered on the day requested. The quality of the flowers has been excellent, there are plenty of choices for every celebration too.

18 April 2026

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