Dipples Jewellers - Norwich Reviews 90

Always receive a warm professional service. Care is taken to explain process and cost and communication is good whilst waiting for repairs. Have bought many items over the years and prefer to support local, family run businesses who differentiate from the more cold, corporate offering elsewhere.

Courtesy, patience and friendly staff offering best advice..

We visited Dipples today while searching for wedding bands for our upcoming wedding, and had such a lovely experience. John Pearce was an absolute pleasure to deal with – friendly, informative, and clearly very passionate about what he does. His knowledge really stood out and made the whole process feel easy and enjoyable.

We’ve now purchased our rings and are so excited to pick them up soon. Thank you for such a special experience!

Regards
Megan and Joe

Excellent service as usual - thank you..

Lovely independent jewellers. Lynn was really patient and informative. Gave us plenty of time and advice, not pushy at all, helping us to come to the right decision.

I originally contacted Dibbles jewellers using the online chat service. Chris got back to me by email very promptly and answering all of my questions & Ebony confirmed delivery by email the following morning.

I placed an online order that evening and both emailed and rang the Norwich shop the following morning to ensure the delivery process that I needed.

The item was sent by special delivery as a high value item and was extremely well packaged just as I had hoped for; accompanied by all the original packaging and receipts.

i would have no hesitation in recommending and using Dibbles jewellers again. The entire process from start to finish was exemplary and I am in love with my new FOPE gold necklace. Thank you so much guys. I will be back!

Visited Dipples as my mum had lost her engagement ring. She had the ring for over 60 years! The assistant was extremely helpful and patient bringing out a choice of rings for her to try on. Mum purchased a lovely diamond ring that matched beautifully with her existing wedding ring.

Some good old fashioned customer care from Dipples today. Thank you to John Pearce, who resized my wife’s watch whilst I waited, and gave some very good free advice too!

Staff are very attentive and go out of there way to help you find the perfect piece for you.

We always feel welcome and John is always great to deal with. Professional and friendly.

I was invited to the VIP event recently. Lynn Smith arranged our timings for arrival.

We were well looked after during the evening. My wife found something that she very much liked and Lynn helped her in supporting her decision in terms of style and how the jewellery could be worn (more than one option).

When it came to the purchase, Lynn managed all of the documentation (a little different given the VIP event), and identified the best presentation box for the purchase. Nothing was too much trouble.

The personal touch from the premier independent Jeweller in Norwich (in my opinion); why go anywhere else.

The staff are always so helpful and friendly.

I always get very good 5 star service and having been in the trade for 45 years it is lovely to be on the receiving end. I have also known John for 20 years as we were part of the original staff when Fraser Hart opened..

Georgina delivered a friendly, courteous and efficient service.

Excellent service from John. He was extremely helpful and friendly and made sure I found the perfect present. I highly recommend this shop to others!

I received excellent service from the beginning to end. The staff were friendly yet professional. The watch I wanted to see was sent over from the Bury St Edmunds shop to the Norwich one. I bought the Longine watch & the links were immediately removed in order for it to fit. I absolutely love the watch. I have bought from Dipples before & wouldn’t hesitate to buy from the shop again. The service was excellent & special.

Brilliant service from Georgina. She was very helpful and kind. Beautiful shop. Our favourite jewellery shop. Thank you.

Really helpful and friendly staff, nothing is too much trouble

Personal service - a busy day in the shop yet no sense of rush. Asked some questions re potential repairs. Response affirming - please bring them in and we’ll look. Recognised by previous sales person - a positive experience and I was pleased with repair..