Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will reserve complete response until I…
Will reserve complete response until I see actual results and refunds. Truly appreciate the fast reply!
23 February 2026
Unprompted review
Reply from Digistore24
Hello Billie,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Luis was an amazing support helping me…
Luis was an amazing support helping me obtain my purchased downloads diligently. He really helped me get my issues resolved. Great customer customer service.
16 February 2026
Unprompted review
Reply from Digistore24
Hello Carlos,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I still a little confused as to whether…
I still a little confused as to whether or not I am part of of the program. I just had surgery and was not in the mood to delete into further tonight. Thanks.
23 February 2026
Unprompted review
Reply from Digistore24
Hello Shelley,
We appreciate your honest feedback. We take your concerns seriously and would love to learn more about what happened.
Please contact us at helpdesk@digistore24.com so we can discuss how to make things right. Your satisfaction is important to us, and we hope to have another chance to serve you better.
Thank you, and wishing you a great day!
This company is incredible
This company is incredible. Unfortunately the product didn't help me, but their caring and customer service was awesome. Try their product, and may you have better success at calming your tinnitus.
23 February 2026
Unprompted review
Reply from Digistore24
Hello Jeff,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
They were very helpful and respond fast!
23 February 2026
Unprompted review
Reply from Digistore24
Hello Kenzie,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Even though I did request a refund…
Even though I did request a refund (product wasn't for me), they were quick to reply, issued a refund, and trustworthy.
23 February 2026
Unprompted review
Reply from Digistore24
Hello Christy,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Prompt response
23 February 2026
Unprompted review
Reply from Digistore24
Hello Joe,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Not For Me! Customer Service Handled My Refund Professionally
When I decided "the Program" wasn't for me......I ASAP asked for a refund on Payment - they weree responsive and helpful.....good customer sercise.
Program just didn't suit me.
20 February 2026
Unprompted review
Reply from Digistore24
Hello Lesli,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Have not received the refund payment… no!
Have not received the refund payment yet. Thank you.
22 February 2026
Unprompted review
Reply from Digistore24
Hi Samuel,
Thank you for your feedback. We’re sorry to hear that you haven’t received your refund yet and understand how frustrating this can be.
Please note that while the refund has been processed on our side, it can take several business days for your bank or payment provider to complete the transaction. We recommend checking with them to confirm the status.
Our goal is to provide an exceptional experience every time, and your satisfaction is very important to us.
If you need any further assistance or would like us to review your case, please contact our support team at helpdesk@digistore24.com — we’re happy to help.
Have a great day!
Customer Service is #1
22 February 2026
Unprompted review
Reply from Digistore24
Thank you so much for your kind words, Michael! We’re thrilled to hear that you had a great experience with us.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Excellent response Time
Excellent response Time. Very professionnal. Very please of the customer service I received
21 February 2026
Unprompted review
Reply from Digistore24
Hello Nicole,
Thank you for your support!
We truly appreciate your kind words. Providing excellent service is our top priority, and we’re delighted to know we met your expectations.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Trust
I was not sure I was doing and did not release I had to pay 39 pound a month and for what am a pensioner so 39 a month is a lot so I will have to cancel
22 February 2026
Unprompted review
Reply from Digistore24
Hello Keith,
Thank you for sharing your feedback. We understand that unexpected costs can be frustrating, and we’re sorry for any confusion regarding this.
We wanted to let you know that we’ve responded to your email request and hope that everything is now in order.
If you need any further assistance or have any other questions, please do not hesitate to reach out to us at helpdesk@digistore24.com
Have a great day!
Unfortunately can’t participate because…
Unfortunately can’t participate because Guam is not in the list of states
20 February 2026
Unprompted review
Reply from Digistore24
Hi Marife,
Thank you so much for giving us a 5-star rating!
We’re glad to hear that you’re satisfied with us and how your request are handled.
If you need further clarification, our support team will be happy to assist you at any time at support@digistore24.com. Please also check your spam folder for emails from us. Thank you and have a pleasant day.
The Customer Service Team was…
The Customer Service Team was responsive and prompt to my request.
21 February 2026
Unprompted review
Reply from Digistore24
Hi Stan,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful Sunday!
Prompt and helpful response.
21 February 2026
Unprompted review
Reply from Digistore24
Hi Claudette,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful Sunday!
Speedy refund. No hassle.
We’re excellent when dealing with a payment issues I had. Refunded money in less than 24 hrs.
21 February 2026
Unprompted review
Reply from Digistore24
Hi Craig,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful Sunday!
After a couple of attempts managed to…
After a couple of attempts managed to get my emails to go through to Digistore24. The help I got was good and put my mind at rest
20 February 2026
Unprompted review
Reply from Digistore24
Hi Christine,
Thank you very much for your kind words and the great review!
We are pleased to read that you are satisfied with how we handled your request.
Have a wonderful Sunday!
So far they are helping me to log in…
So far they are helping me to log in and their response is
fantastic.
21 February 2026
Unprompted review
Reply from Digistore24
Hello Timothy,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I sent my request to their helpdesk
I sent my request to their helpdesk. They answered within a few minutes. The helpdesk forwarded my request to their consultants, and stated that they would get back with me as soon as possible.
21 February 2026
Unprompted review
Reply from Digistore24
Hi there,
Thank you so much for your wonderful feedback!
We’re truly glad to hear that you received a prompt response from our helpdesk and that your request was successfully forwarded to the appropriate consultants.
Providing timely and efficient support is always our priority.
Our team is committed to delivering an exceptional experience every step of the way.
In the meantime, we kindly recommend checking your email regularly for updates from our consultants regarding your request.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us again at partners@digistore24.com.
We’re always here to help!
Didn’t take long for help and didn’t…
Didn’t take long for help and didn’t have to go back and forth.
19 February 2026
Unprompted review
Reply from Digistore24
Hello Scott,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.