Digicel Group Reviews 88

There is never any service even if you restart, your phone, remove the sim or toggle airplane node on and off it stays for like two seconds then go back to poor service or emergency calls it's even impossible to make phone calls at rime and data service is useless. This is the worst service I've ever experienced and even if you buy a brand new phone and sim its the same thing. This is just garbage. And it looks like it will never be fixed

Horrible customer service when trying to get information on esim. Just wanted to confirm if i buy a vacation esim will i lose my current digicel number. Emmanuel was blatantly RUDE. This type of service makes customers switch. I was ao appalled i screenshot the response.

I am compelled to express my profound dissatisfaction with the persistent issues I have been experiencing with my Digicel internet service. For several months now, my connection has been erratic and unreliable. I have made multiple attempts to resolve these issues, including requesting a change of equipment, yet my inquiries have gone unanswered.

Recently, my internet service has become completely non-functional. Upon reporting this problem, I was assured that it would be addressed within 24 hours. Regrettably, I have yet to receive any follow-up or indication that any efforts were made to rectify the situation. However, I am consistently contacted regarding my payment due dates, which starkly underscores a troubling trend: it appears that your organization prioritizes financial transactions over providing adequate service.

Furthermore, I encountered an exceptionally distressing experience with your customer service representative, Shaniea, during my last call. Not only did she raise her voice, but she also engaged in a condescending manner, asking rhetorical questions intended to undermine my concerns. This lack of professionalism was exacerbated by her complete absence of empathy or understanding regarding my situation. When I attempted to address her inappropriate tone, the conversation only became more hostile.

I find myself utterly exhausted by this continuous cycle of inadequate service and unresponsive customer support. If this situation does not improve, I would rather endure slower internet service with another provider, such as Flow, than remain with a service that has proven to be unreliable and frustrating.

Everyone I know who has a Digicel phone had their app update a couple days ago. None of us can login to the app (which is consistently breaking or parts don't work anyway) or their website and when manually topping up, lost the rollover credit. The prices are higher in the islands than other countries and service often is lost and that's if you even receive the top up you purchased as sometimes it just dissappears. Strongly recommend to avoid and use any other supplier if you're in the islands.

I’ve had an incredibly frustrating experience with Digicel’s app. After submitting my registration, I’ve been unable to log in, repeatedly encountering the same error message. What’s worse is that I’m not the only one—other customers are reporting the same issue, and it seems nothing has been done to fix it.

It’s honestly embarrassing that a multi-million-dollar company like Digicel can’t design a functional app. For a company this size, I expected much better. Customer service provided a “solution” - remove sim card and restart my phone 📱 😐

After purchasing top up for a recipient in Jamaica two months ago, Digicel finally reached out and said what I had paid for was “activation” and not “top up.” The receipts -copies of which I emailed to them- clearly said “top up.” After the initial purchase of an automatic 28-day top up and a second 28-day top up -none of which was credited to recipient- Digicel asked for reference numbers for the transactions: copies of both were sent but there has been no response. So the recipient has had to find other means of getting service.

Find out my esim is set to auto renew after purchase, the web chat team are useless and 'cant access account' to cancel auto renewal despite sending over emails and SMS confirmations, was told to use the app or website.
The number given to me by Digicel on email doesn't work on the app to create an account as the number of digits is incorrect?
Utterly useless service with staff that are unable to answer any questions or be of any help. It seems likely I may have to cancel my debit card to try and prevent recurring payments for a service I don't need/want after leaving the country. By far the worst service I've encountered from a digital provider

I wish there were a 0 star rating which I can select this company is utter garbage the customer service representative are incompetent and technicians never visit site on time of time for even days. This company belong in a incinerator.

Digicel is joke. I signed up for their broadband. "Installation in a week" - it took two weeks because the technician decided he didn't want to do this job.
Once installed it lasted 6 days and it stopped working. Another week and they eventually turn up, 3 hours after the technician rang to say he was on route.
So far I've been signed up for 25 days and had 6 days of service.

Hello Hi GOOD NIGHT to you Digicel….
I had on 1500 dollars worth of credit
HOW DARE U RENEW MY DATA PLAN WITHOUT GIVING ME THE OPTION TO NOT MI WAH BACK MI FREGGING 1300
😒😒😒

Digicel Jamaica is the worst company ever. The service is poor and too show, thought flow was bad but digicel won yhe prize to the worst communication and internet provider.

Digicel Dominica has very inconvenient payment options for home internet service. I cannot pay via my credit card on an online platform, I’m unable to pay through the app called MLAJAN because digicel is not set up with them. The option of MoBanking is there however not everyone has a National Bank of Dominica account and I don’t have one. I am left with the only option which is to go to the office to pay. That is a 30 minute drive for me. I’ve spoken to sales reps and I never get a satisfactory answer. This form of payment does not suit my schedule. I have a flow account and don’t experience these inconveniences. This has me contemplating switching.

This online chat is not working. Customer care agents are not helping

Went to your st james street location to purchase a phone today used a card to purchase the phone it is showing that the funds was withdrawn from the account but showing declined on digicel end show the information to the rep that was assisting me his name was malik he show the Representative by the name have Abigail that fund was withdrawn her respond with no Empathy shutting you have to to the bank on monday because we cant give you the phone are it will come out of our pay ......That is not how to deal with a Customer i have ask her why she is shutting her respond is that i trying to Intimidate malik ....I ask malik i was intimidating him in any form his respond was no .....im in customer care for 10 years and counting and the why Abigail behaviour to a customer is Unacceptable i would never Recommend anyone to do business with you if this is how your Representative treat your customer ...The funds of $13,200 has remove from my card and im still with out a phone now im been Inconvenient because now i have to go to Scotia bank on monday to try get back by money VERY POOR SERVICE if i could give 0 star i would

I had purchased a 7 day vacation esim plan from Digicel but found I was going to need 2 extra days. I went to a Digicel store on my 3rd day to top up the account so I could add another 7 day plan. They added the credit to my account but while in the store my phone number suddenly changed without any notice. I lost access to the credit I purchased and my number. While in the store we contacted customer service who put us through to security. No one could explain what happened and they wanted me to pay double to restore my original number. I declined to pay any more. After the initial 7 day period I lost my service and the money I spent to top up my account.

Horrible experience, with digicel every 3 months the prices keep increasing from 15 dollars to 25 dollars. I will be switching to a new service provider.

The phone cards cost more than the value of the card which is ridiculous. Service is always 2-3 bars. Currently I have 89cents too little for a call to much for a call me so I'm stuck unable to buy a card right now, unable to use MY 89CENTS that I've already payed for and unable to send a call me. So if I was in a dangerous situation atm I'm f@cked. 89cents and I can't just call somebody and allow the money to done nor send a sos call me. Horrible feature.

Bought Sim Card in Curacao as a tourist for $15 which included 2GB data. Shortly after i downloaded the app as recommend and topped up with the 10 day Tourist Bundle of 25GB which cost me £21 - Unfortunately we were advised incorrectly and this only works in what they refer to as the ABC islands which is Curacao, Bonaire and another one close by so when we cruised to St Vincent the sim no longer worked, we managed to get connectewd to Wifi at the port and was able to chat to an advisor online who said we needed the Carribean Roaming bundle and they would refund the previous deal purchased. Ironically when i topped up a further 50ANG (£21) it automatically added it to the 10 day Tourist sim AGAIN which was frustrating but i was advised this would be refunded and i topped up a third time to purchase the Roaming bundle which did work. Shortly after this I could see on my app that the 2 x tourist bundle had essentially been cancelled and the money paid for them 100ANG (£42) was showing as a balance on the app. Approx a week later i received a refund of £21 and have spent another 2+ weeks trying to chase the other half of the refund which they refuse now to do firstly claiming that i did not buy a top up and then finally telling me it was because i had used the data which i hadnt as i was unable to use it in St Vincent. Long story short in fairness if you are lucky enough to ensure you purchase the correct bundle it did work well for the most part but unfortunately due to the lack of customer service and the way i was spoken to in the chat i will never use them again and will urge others not to either. As other reviews here state they do have an automatic charge that make the payment recur, now i did turn this off but i can understand how this could be missed especially when using an unfamiliar app etc

They claim to provide e sim support. It absolutely sucks. My cells service constantly drops out. Furthermore there is 0 tech support for customer. You get caught up some loop with the automated operator and it’s absolute trash. The last straw is that my account was charged automatically for a plan that I’ve not gotten yet. It’s been a day and I’m getting nowhere. Absolutely frustrating

The technician is ill-mannered. The customer service is poor. I recently ordered an an add on and was charged installation fee. I spoke with customer service countless times about the cost to include the add on with existing plan. They left out the installation fee and to my surprise my bill is more than what they have been telling me. I removed the addon and yet the bill is more than what the initial amount is.