The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There are 3 meals i won't eat Fish & parsley sauce Tuna pasta Bake & Singapore vegetable Curry & Tex MexBean Pot every thing else is very nice quite filling .
Company replied
The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more
Company replied
Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive. I bough... See more
Company replied
Company details
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.5
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time using diet chef
Second time using diet chef, was not notified of delivery good job was home, portions seem even smaller, grizzle on meat, clear film difficult to remove, tipped 1 meal on worktop. Not happy this time,may cancel further orders
28 May 2026
Reply from Diet Chef
Hi Gillian,
Thank you for your feedback. We're sorry to hear that your second experience with Diet Chef has not met your expectations.
We're sorry that you didn't receive a delivery notification from DHL and will be sure to raise this with them. We were also sorry to hear about the gristle in the meat and the difficulty removing the film lids. Our meals are tightly sealed to keep them safe during transit, but we appreciate you taking the time to share this feedback and will pass it on to the relevant team.
All of our meals are created by registered nutritionists and carefully portioned to support healthy, sustainable weight loss. If you would like to discuss any of your concerns further, please contact our member support team at info@dietchef.co.uk and we'll be happy to help.
Best wishes,
Diet Chef
what you sent is rubbish
what you sent is rubbish
worth about £10 and to me even less
how do i return this box of rubbish and get ac refund
28 May 2026
Reply from Diet Chef
Hi Graham,
We're sorry to hear that you have been disappointed with your order.
We understand that tastes and expectations can vary, and we're sorry that the meals were not right for you. We offer a wide variety of meals, the option to change your menu between deliveries, and our Swap Up service for members who would like to try different meals.
We can see that a member of our team is currently assisting you with your return and will continue to support you through the process.
Best wishes,
Diet Chef
They make really good meals ,and that…
They make really good meals ,and that make makes a big difference eating all meals they give .
20 May 2026
Reply from Diet Chef
Hi Georgia,
Thank you for your review! We're delighted to hear that you're enjoying the meals. Having meals that you look forward to eating can make a real difference, so it's wonderful to know you're pleased with them :)
Best wishes,
Diet Chef
I was stuck between Diet chef & Jane…
I was stuck between Diet chef & Jane plan.I didn’t know which to choose.Special offer on Diet chef so chose them!! My biggest regret!! Turned up it was like baby food absolutely awful!! Sent it back for full refund ( had to pay almost £14 refund too!!), Also sent things I didn’t even ask for plus 1 extra meal!! Awful!!!
25 May 2026
Reply from Diet Chef
Hi Debbie,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your order and that Diet Chef was not the right fit for you.
We understand that taste and texture preferences vary, and we’re sorry that the meals did not meet your expectations. We offer a wide variety of meals and the flexibility to change your menu between deliveries, along with our Swap Up service, which allows members to exchange meals from a previous delivery for different options.
We’re also sorry to hear about your concerns regarding the items received and the return process. If you would like us to look into this further, please contact our team at info@dietchef.co.uk so we can review your order in more detail.
We do have a 14-day return policy in place so you can try Diet Chef before deciding whether to continue. Once your return has been received, we'll ensure your refund is processed as quickly as possible.
Best wishes, Diet Chef
Reply from Diet Chef
Hi Woofry,
Thank you for taking the time to leave your feedback. We're sorry to hear that you found the meals unpleasant.
We understand that taste is very personal, and we’re sorry that the meals did not meet your expectations. We offer a wide variety of meals, the ability to change your menu between deliveries, and our Swap Up service, which allows members to exchange meals from a previous delivery for different options. These features are designed to help customers find the meals that best suit their preferences.
If you would like any further assistance, please contact our team at info@dietchef.co.uk.
Best wishes, Diet Chef
Diet Chef was exactly what I needed to…
Diet Chef was exactly what I needed to start my weight loss. I was so stressed and mentally/physically sick, I couldn’t face cooking. The pre-delivered meals took away the need to make decisions, and investing a substantial amount on a monthly food order took away the temptation to buy anything else. The quality of the food I found to be consistent, and no issues with order accuracy. The only drawback I found was the carbohydrate/sugar content in the meals. My body just doesn’t do well on carbs; I tried to pick the highest protein and lowest carb options, but this was a struggle, particularly for the breakfasts. Nonetheless it was a fantastic kick-start to get me well enough to get my mental clarity back. I did Diet Chef for a total of 6 months (ended August 2025) and lost 3 stone in that time. Now having come off the program I’ve lost 4.5 stone and I’m almost at my goal weight. Thank you to the Diet Chef team.
1 August 2025
Unprompted review
Reply from Diet Chef
Hi Lucy,
Congratulations on your fantastic weight loss!
Thank you for sharing such thoughtful feedback. We’re really pleased to hear that the convenience of the pre-prepared meals helped take away the stress of cooking and decision-making during a difficult time, and that you found the quality and order accuracy consistent throughout.
We’re sorry to hear that the carbohydrate and sugar content did not fully suit your dietary preferences. All nutritional information is clearly detailed on our website and on meal packaging, allowing customers to make informed choices and select meals that best fit their individual needs.
It’s wonderful to hear that Diet Chef was a helpful kick-start to your journey, and we wish you every success as you continue towards your goal weight.
Best wishes, Diet Chef
Reply from Diet Chef
Hi Tracey,
Thank you for your lovely feedback. We’re so pleased to hear your delivery arrived on time and that you're enjoying the meals :)
Best wishes,
Diet Chef
Excellent customer service
The customer service team are exceptional and always respond quickly and efficiently. My most recent encounter was with Jenny who dealt with my request
25 May 2026
Unprompted review
Reply from Diet Chef
Hi Alison,
Thank you for your lovely feedback! We are delighted to hear that you have had such a positive experience with our customer service team and that your recent request was dealt with quickly and efficiently by Jenny. We will be sure to pass your kind comments on to her :)
Best wishes,
Diet Chef
Last year when I went for a vacation in…
Last year when I went for a vacation in the UK, Diet Chef was recommended for me because I needed to continue my gluten-free diet even while on vacation. Their meal helped me keep true to my diet goals and ambitions.
17 July 2025
Unprompted review
Reply from Diet Chef
Hi Gabriela,
Thank you for your lovely feedback. We’re so pleased to hear that our meals helped you maintain your gluten-free diet while you were on holiday in the UK, and supported you in staying on track with your goals :)
Best wishes,
Diet Chef
A few meals I’m sure I did not order…
A few meals I’m sure I did not order arrived.. otherwise good
7 May 2026
Reply from Diet Chef
Hi Helena,
Thank you for your feedback. We’re really sorry to hear that a few meals arrived that you’re sure you did not order. A member of our team will be in touch with you shortly by email to support you further.
We’re pleased to hear that everything else has been good overall!
Best wishes,
Diet Chef
It arrived on time
It arrived on time , but no fault of yours I caught gastric flu and haven't been able to give it a fair trial.
6 May 2026
Reply from Diet Chef
Hi Ms Smithson,
Thank you for your feedback. We’re sorry to hear you’ve been unwell and hope you feel better soon. It’s good to know your delivery arrived on time, and we hope you’re able to enjoy the meals once you’re feeling better.
Best wishes,
Diet Chef
Tasteless . Yukkie food
Tasteless, over spiced ,/ bland.
Only the porridge was palatable.
18 April 2026
Reply from Diet Chef
Hi Jean,
Thank you for your feedback. We’re sorry to hear that you didn’t enjoy the meals. We appreciate all comments as they help us review and improve our range. If you’d like any help with choosing different options or arranging a swap ups, our member support team is available at info@dietchef.co.uk.
Best wishes,
Diet Chef
The team of diet cheif sorted my problem out and quickly very inprested thank u
I had damage boxes they replaced the goods again also damaged jox again so they refunded my money back in my bank within a few days.great service by all the team.
11 May 2026
Reply from Diet Chef
Hi Joy,
We’re really sorry to hear that your boxes arrived damaged, as this can occasionally happen during transit. We’re glad our team were able to put things right quickly and arrange a full refund to your bank within a few days. It’s great to know you were happy with the service overall.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Elizabeth,
Thank you for your lovely feedback. We’re really pleased to hear you are enjoying the meals and look forward to your next order :)
Best wishes,
Diet Chef
Honest feedback
I will provide honest feedback. I run my own company and my professional background is in business strategy and change. I am happy to support you.
The meals are very nice.
The things I was not happy with:
Product shelf life of Pancake mix - June 2026
Chilli con carne - this is a dinner not just mince - t should be with rice
Your marketing is misleading - when you look at 'Choose a Plan', you refer to '1 month' etc, but the plans are 28 days - this is mis-aligned.
2 May 2026
Reply from Diet Chef
Hi Susannah,
Thank you for your feedback, and we’re really pleased to hear you are enjoying the meals.
We’re sorry to hear your comments regarding the product details and how the plans are presented. To clarify, all of our plans are structured as 28-day plans, as deliveries are sent every 28 days. We then offer a range of plan durations from 1–6 months, depending on your goals and how long you choose to stay on the programme.
We do our best to be as transparent as possible, and if you ever have any questions or would like anything clarified, our member support team is always available to help at info@dietchef.co.uk.
Thank you again for taking the time to share your feedback.
Best wishes,
Diet Chef
meals were just mains no accompanyments…
meals were just mains no accompanyments eg rice
30 April 2026
Reply from Diet Chef
Hi Caroline,
We’re sorry to hear you were disappointed that your meals did not include accompaniments such as rice.
Our meals are designed as balanced main dishes to support a healthy weight loss of 1-2lbs per week. While some of our mains do come with rice, we do recommend adding fruit, vegetables, and dairy where needed to compliment the meals.
If you would like any support with choosing meals that better suit your preferences, our member support team is available at info@dietchef.co.uk.
Best wishes,
Diet Chef
A little bit delayed delivering meals…
A little bit delayed delivering meals and when arrived box was damaged.
The meal plan is easy to follow and food taste good 😊
29 April 2026
Reply from Diet Chef
Hi Tracey,
We’re pleased to hear that you find the meal plan easy to follow and that you are enjoying the meals :)
We’re so sorry that your delivery was delayed and that the box arrived damaged. Unfortunately, damage can occasionally occur in transit, but If any meals were affected, please contact our member support team at info@dietchef.co.uk and we will be happy to arrange a replacement.
Best wishes,
Diet Chef
Once it arrived
Once it arrived, after delays, why ask for a delivery day, which I opted for almost a week after putting in my order, as I knew I would be in. But no, maybe next day or the day after. Not a good start. The jury is out on the meals at the moment.
28 April 2026
Reply from Diet Chef
Hi Sarah,
Thank you for your feedback. We are sorry to hear that your delivery did not arrive on your chosen day and appreciate how frustrating this must have been, especially when you had planned to be in.
While delivery delays with DHL are slightly outside of our control, we do understand how important it is for deliveries to arrive as expected. Our member support team is always available to help if there are any delivery issues at info@dietchef.co.uk.
We hope you enjoy the meals as you continue with the plan, and we appreciate you giving Diet Chef a try.
Best wishes, Diet Chef
Great customer service!!
Great customer service!
Jenny resolved a problem ( my doing) swiftly and professionally.
Highly recommend this company.
11 May 2026
Unprompted review
Reply from Diet Chef
Hi Roger,
Thank you for your lovely feedback. We’re so pleased to hear that Jenny was able to resolve the issue swiftly and professionally for you. We’ll be sure to pass your kind comments on to her :)
Thank you as well for your recommendation — it’s greatly appreciated!
Best wishes,
Diet Chef
Highly recommended
I accidentally opened two accounts, but Jenny at Diet Chef sorted the problem out for me, and was very generous to not charge me extra for the mistake, The meals are delicious, and I am managing to lose weight slowly. Highly recommended.
6 May 2026
Unprompted review
Reply from Diet Chef
Hi MJ,
Thank you for your feedback. We’re so pleased to hear that Jenny was able to sort out the issue with your duplicate accounts and that this was resolved for you. We'll be sure to pass on your kind words to her :)
We’re also glad to hear you’re enjoying the meals and managing to lose weight steadily — that’s great progress!
Thank you again for taking the time to share your experience.
Best wishes,
Diet Chef
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.